Technical Issue: Unable to Chat
Hello, For the past couple days, I have been having a technical issue where I am unable to chat with a listener when in a chat room. My messages don't get through. I often get this signal like the chat is downloading, but am never able to chat. Is there anyone who can help, or who I can be referred to?
Hi, @littleShade6293 if you're still having this technical issue, please submit a ticket through this link. Scroll down till you find "Submit a Support Ticket", click on it and fill in the form. Sorry for this inconvenient, this site recently had been experiencing some sluggishness, but it's been improved and gets better now. Hope you're solving your issues soon. Thank you for writing this! (:
I'm a new member listener and since registering I've been unable to accept calls, change status, read messages etc. The site does not seem to respond whatsoever and I'm concerned that the persons who would like a listener think that I'm not taking calls or am avoiding chats, while the status displays available. The real issue is that the site is not responding to any clicks. I'd like assistance please. I was able to change my status to busy after reloading the page a few times and then nothing else. I'm still unable to respond to requests and start chats. I've checked and the connection seems to be working fine with all other sites.
Will appreciate assistance.
Regards,
@gloriousVision92 First of all, welcome abroad! Thank you for making yourself available to provide emotional supports for others. And thank you for your post here. I have no problem like yours on here. Only a few times while I was on my phone's browser I couldn't sent my messages in chatroom (I have to refresh my browser to make them sent properly -I didn't use the app). Sadly, I don't know what caused your issue and how to handle them. So, I'm tagging @KrinkTheMellowUnicorn who might be able to give some hints for you.
There were some technical glitches over the weekend, including a server that was down for a while. I believe things are stable now, but let me know if otherwise.
cc @ezraBC @devTeam