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When a member messages and then deactivates their account

User Profile: friendlyRose12
friendlyRose12 January 15th, 2017

Hi. I was wondering how to retrieve those messages sent by a member to a listener after the member deactivates their account. As a listener I have helped a lot of people and also built strong connections with them but a member sent me three messages and deactivated their account and I'm unable to fetch what they had to say and I'm really curious to know about it. Is there a way I could see what the messages said?

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User Profile: SilentSerenityy
SilentSerenityy January 15th, 2017

@friendlyRose12

Do you get like an error message when you look at their conversation? If so, there's no way of retrieving it.

If the message showed up in your conversation list but then disappeared, you won't be able to retrieve it.

If you deleted the conversation from your list, then you can go onto the My Impact page and find the user there but if they've deactivated, you won't be able to see them or contact them again.

1 reply
User Profile: friendlyRose12
friendlyRose12 OP January 16th, 2017

Thanks a lot @SilentSerenityy. The entire conversation just disappeared on its own though I know there were new messages sent to me that I haven't seen. I really appreciate you taking your time for me. :D

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User Profile: dancingStrawberry34
dancingStrawberry34 January 15th, 2017

you can see the message if they reactivate their account <3

User Profile: JBlue
JBlue January 15th, 2017

@friendlyRose12

In your shoes I'd be curious too - but it's quite possible you might never read those messages. Remember that you are here to listen, and it's in teh member's hands, ultimately, to determine what they share. So if they decide to go... that's their choice, and it must be accepted and respected.

I hope your member is well. It's hard to wonder and worry, isn't it?

User Profile: Peter
Peter January 16th, 2017

@friendlyRose12

If a member deactivates, you may have lost sight of the chat records. If this is something you would like to retrieve the you can submit a support ticket here.

Or send us an email

community@7cups.com

Hope this helps