Mods are Human

Hello wonderful friends! I hope you all are well as we're entering September 🌞🌻

It's time for another safety discussion and today's topic is: 💁Mods are Human🧕

Why talk about mods being human?

We can forget that 7 Cups moderators are actual humans and not another bot on the internet 🤖. Moderators, or mods, are one of the essential roles in 7 Cups that support structure and safety. Knowing moderator roles and responsibilities and reviewing that they are people too, can help everyone know how to access support and treat moderators as fellow human beings 💗.

A unique aspect of 7 Cups is that we are all humans (okay, except for Noni). All moderators and listeners are real people behind a screen. A human touch 🫶 on 7 Cups means that moderators bring in active listening skills, empathy, and consideration to both listeners and members.

Alright, what do moderators do?

These are some of the many things moderators do:

• Monitor conversations in chatrooms to make sure they are respectful and safe 👀

• Addressing any harmful (e.g. offensive content, harassment) chats through warnings, muting, or deleting messages 🙅

• Encourage engaging conversations in support rooms 🗣

• De-escalate conflicts in group support chat 🤝

• Opening and closing special chatroom spaces 🚪

What kind of moderators are there?

There are four types of moderators! All moderators:

• Encourage safety and a positive environment in group rooms 

• Open & close discussion pop-up rooms. 

• Use moderator tools as needed to ensure safety in rooms

🦋Community-Centered Moderators:
These moderators can moderate 1-2 chatrooms based on their subcommunity group.

👥Community Moderators:

These moderators are paid and employed by 7 Cups to make sure there is coverage in support rooms at all times. They are identifiable through their username: they have the term mod in their name such as "CommunityModJennie", "CommunityModLucy", and "CommunityModIris." 

🌏Global Moderators:
These moderators can moderate every group room (excluding listener rooms).

👂Listener Chatroom Moderators:

These moderators can moderate in listener specific rooms. They are identifiable in a chatroom when they have a “mod” label under their username and a mod badge in their profile.

What are some things I can ask a moderator?

Here are some example questions you can reach out to a moderator about:
1. "I'm hosting a game for listeners in the Listener Community Room in half an hour. Could you please open the room for me when you have time?" 🙂

2. "Help! There is an argument happening in (room). Could you please help de-escalate the situation?" 😱

3. "Oops. I accidentally pasted personal information into the group chat in (room). It was a complete mistake. Can you please remove that information?" 😥

What does this mean for me as a member or a listener?

1. Ask for help from a mod if you're encountering a situation in a room ✋

2. Take time when talking with a mod, as if you're speaking to another person (because you are!) 🌟 

3. Treat mods with respect and love (and thank them for their help!) 🥰

Helpful Links:

Group Support Moderator role: https://www.7cups.com/forum/groupmod/Archives_1890/GroupSupportModeratorRole_33260/

Community Mod Schedule: https://www.7cups.com/forum/groupmod/CommunityModeratorsLounge_2143/CommunityModSchedule_318786/

Questions to Consider 🦺

1. How can I remind myself that mods are human too?

2. How has a mod helped me recently (without mentioning usernames)?