Skip to main content Skip to bottom nav

Having trouble paying for therapy.

User Profile: ElectrOPura
ElectrOPura April 3rd, 2017

I have entered my correct card information several times, however it is regularly being declined nonetheless. Is there a particular reason for this?

4
User Profile: AffyAvo
AffyAvo April 3rd, 2017

You can submit a support ticket (scroll to bottom of that link) or email communtiy@7cups.com for help. Admins won't answer 'customer service questions' in the forums.

2 replies
User Profile: ElectrOPura
ElectrOPura OP April 3rd, 2017

@AffyAvo I've done that, but I'll probably be waiting ages. I wasn't necessarily bothered about an admin responding on here, if one did, great! I thought maybe a fellow member would respond and maybe help me out!

1 reply
User Profile: AffyAvo
AffyAvo April 3rd, 2017

@ElectrOPura https://www.7cups.com/forum/LaurasOffice_133/CommunityInformation_742/UpdatestoForumpostingguidelines_59036/

Therapy related questions should be responded to fairly quickly, I hope you don't wait long for a response!

load more
load more
April 3rd, 2017

This gives me so much anxiety. Financially I can pay for it, but it's all the paperwork and insurance if everything doesn't go smoothly I get completely flustered by it