End Live Chat Button Now Active in 1-1 Chats

Site update/ Information for members & guests here!

In 1-1 chats, there is now an "end live chat" located under the send button with a gear icon.

For those of you who were community member prior to June 2014, you may remember something similar to our old messaging system. We have brought this back in a new way.

For listeners:When you hit end live chat, awesome, the chat concludes, the conversation clears and you we say thank you for your work listening!

*hoping this can also help with building boundaries and managing member relationships

For members/guests:When you hit end live chat, you are brought to a the review this listener screen.

-If membergives a positive review(as indicated by the # of stars given), you are then prompted with a screen that reads:

"Awesome!
We are glad to hear that you had a positive experience with your Listener.
Learn more about yourself by taking a Free Emotional Wellness Test." (with a link to the wellness test)

or: "no thanks"

If you click no thanks, you are brought back to your member dashboard/ conversation list.

-If membergives a review that not positive(also indicated by the # of star reviews given), you are prompted with a screen that reads:

"We?re sorry that this conversation wasn?t very helpful.
Many people try several listeners before finding one that clicks." With 3 links:

1) Green connect now/ general request

2) Browse listeners by issue or language

3) Not ready to connect

- If #3/ Not ready to connect is pressed, you arebrought toanother pop-up with 3 options:

A) Take free emotional wellness test

B) Join Group Support Chat

C) Browse listeners by issue or language

Wanted to alert you all to this update! It looks pretty fancy and cool!