My Therapist Left?
Hi,
I'm not sure what happened, but I've been speaking to a professional therapist 'Anna' for a while and suddenly my chat with her has disappeared.
I put in a tech support request, but haven't got a response.
My therapist was really important to me :(
Please help.
Thanks
@brainfreeze
Might be best to email community@7cups.com but your therapist could be on your progress page. After 7 days of not talking a person falls off your active list
@BurningEmber
Thanks, but we were just talking the day before this happened.
I've also emailed this address and put in a support ticket :(
The username was Anna-Kate Miller
I don't know any other way to reach back to her. My card on file is valid. I think this was a billing issue.
I'd at least like to get a copy of my conversation with her. It was really valuable.
Please respond to my support tickets 7cups!
Thanks,
@brainfreeze
I can't seem to find her. I hope you get a response soon! @LaraG
@BurningEmber
They responded to my email and said, "your renewal payment was declined by your bank"
I can't figure it out. I called my bank and they said it is fine.
I just want to pass along this message do my very dear therapist (Anna-Kate Miller, LCSW if anyone knows her and could pass this forum thread link along to her):
I did not abandon our chat. There is just some odd billing issue I am struggling to get figured out.
Thanks
Tagging her should work. Therapists have access to these forums: @AnnaKateMillerLCSW
@brainfreeze
@brainfreeze I'm here! I did get an email from support about the issue. So sorry you are having that trouble and thank you so much to everyone in the community that helped him find me. We have such an awesome community!!! I've tried a few times to message you but obviously you aren't getting them. Hopefully it'll turn back on soon. Keep with tech support- they're good about making sure these things get resolved. If you have trouble getting back to me you can go directly to me at www.7cups.com/@AnnaKateMillerLCSW And of course I'll be here as soon as you return so we can continue our work. Until then deep breathe and know I'm cheering you on!