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Global Communication: Assertiveness and Diversity

Created by
@Heather225

Fixed Steps

step 1

Assertiveness Skills and Improving Communication to Resolve Conflict

Created by @Heather225

step 2

1. Focus on behaviors and not on your interpretations

Created by @Heather225

step 3

2. Avoid the use of “always” and “never”

Created by @Heather225

step 4

3. Use “I” statements

Created by @Heather225

step 5

4. Say what you want rather than what you don’t want

Created by @Heather225

step 6

5. Beware of your non-verbal messages

Created by @Heather225

step 7

6. Apologize for your contribution

Created by @Heather225

step 8

7. Give them a chance to speak

Created by @Heather225