Questions
Just questions about things
1. Can you have a listener account and a member account on the same email? (if so then how)
2. How many new chat requests can you put per day?
3. when does a new day begin? (so like when can you start putting in the requests again? make sure to also say what timezone you're counting it in)
4. what are listeners even here to do? (like they don't even respond? why?)
Sorry about all of the questions, just a bit confused
@SunnyFox207
Oh one more question!
5. If I know the name of the listener I want to contact, is there a way to like search up that listener?
Hello @SunnyFox207, welcome to the community! So valid to feel confused while beginning here specially, I'm really glad you reached out with your questions!💛
1. Yes, you can. Simply while creating an account for (say your listener, since you already have a member account) you can set the same e mail with a different password for your other account!
2. There is a number, but I'm not certain about this one. I wonder why the information isn't made so transparent with the community!
Likely maybe 5-10 requests a day?
@ASilentObserver would you confirm this one if possible, please?
3. I believe ET, since 7 cups follows that timezone!
4. I'm sorry you've experienced ghost chats here, understandable to feel confused and annoyed about it specially when you're trying to reach out for support, and someone stops replying/ doesn't reply even after accepting your chat!
Sometimes it could be a tech issue, or someone being away from the keyboard, but if it's a request they accepted from general queue, or a personal request when their account is set online, they should be responding, and fast, let alone ghosting entirely!
However not mandatory not necessary to wait, as you can try connecting with a different listener.
If someone isn't responding, you can try send a follow up in 5-7 minutes, to see if they reply, if they don't and otherwise too you can certainly leave them an honest review about their response time, so they can seek feedback from it.
5. If it's a listener you've previously talked to, you can find their name on your dashboard under "listeners you've talked to" (or similar phrasing).
You can try browsing for listeners here: https://www.7cups.com/BrowseListeners/
Or simply by searching with their correct/ complete username on the browser itself: 7cups.com/@TheirUsername
Feel free to ask if theres anything else too that you want to know!💛
@Sunisshiningandsoareyou
Ohhh okay, the creating account is very useful to know, thank you!
Yea, I agree that they should probably tell us how much.
Really? well good to know that I should leave them reviews!
Also it's a listener I would need to search the complete username of, but the thing you provided doesn't really seem to work
@SunnyFox207
I'm glad it is helpful to know and you're so welcome!
Certainly, let's hope the community leader I tagged can respond to us or direct accordingly!
Yes please, reviews both positive and constructive are so helpful for listeners. Positive ones reinforce the good active listening skills, and persona in chat, encourages people to keep doing what they are.
The constructive ones don't show up on profile of the listener, but they receive a coaching email for it, so they can seek support from a mentor, and work on the said active listening skills/ area for improvement and hopefully be a better listener for the next member they chat with!
Ooh it didn't work for you? How did you go about it?
It works for me and people around here usually to simply hop on to the browser we are on, and type " 7cups.com/@TheirUsername " in the url, "TheirUsername= complete username of the person here we are searching for".
It would work if the username is correct and exists/ active on site! Maybe try again?😊
@Sunisshiningandsoareyou
@SunnyFox207
Can be a hit and miss sometimes hehe, no worries. I'm glad it worked now and you're so welcome! I hope you have a good experience ahead! <3