Area Fixes - What's the Plan?
Some things seem to have been moved to the backburner for other projects, and now those are out like the app and growth path, I'm wondering if the other things will be getting fixed/improved soon.
For Forums, the most recent posts list were taken off the site when the app update occured, we still don't have these. Are they coming back? I also posted a suggested improvement to just having the lmost 20 or so recent posts listed on the My Path page - https://www.7cups.com/forum/SiteUpdates_100/Feedback_37/Bringbackthenewestpostslist_234285/
At the very least I would hope we could get back previous functionality.
The searching capability has also been changed, now only forum titles are searchable. This is an improvement for some searches, but not for others. With the change it would have been nice if at least we were given notice, there's a list of posts I would have saved for easier acess had I known ahead of time. Can we not be given the capability to do both?
Q&A is lacking in tech support. The 'moderated by' is still showing up, listing therapst who have no modding capabilities (and actually comes across as rather dishonest IMO, it seems like the therapists are taking the credit for the work others are doing even though the therapists had nothing to do with it). Badges that people who been trained for haven't been made, and are unable to do their jobs. Many Q&As are in the wrong sections, but no one has the capability to move them. There are other issues too, like subcategories just going to an error page.
The @7cupscommunity account - there still hasn't been official comment on if it's in use that I have seen, and I have asked about it multiple times. There are many threads where there is no response, or the response was we will get back to you and that hasn't occured.
Can we at least get a timeframe and priority list for when things will be fixed/what projects are planned?
@GlenM @Mel @RumpleSteeleSkin @Tazzie
Hi Affy,
Thank you for sharing this feedback with us. I don't have answers to these questions but will tag the Admin who overlooks the Q & A and the other Subcommunity Ambassador as well.
@SoulfullyAButterfly , @CherryMango
@AffyAvo I ran across this post a few days ago and have been patiently waiting to see if there were any answers. I'm a little disappointed to see there so far there haven't been any. I'm still a fairly new listener so I'm not exactly sure how everything works here but it seems to me that people have good questions that they're asking and concerns that they're voicing but no one is offering any information.
I have noticed in the time I've been listening that for every new thing that is given, something is taken away. A new app and we lost the featured thread section. I've seen posts about the feed that used to be here and now there is a new "feed" in the form of a guided path, which in my opinion isn't quite the same and seemed to breach some privacy issues with people. Causing some people to leave. These are people who have been here for years in some cases. In all honesty, I find this a little alarming. I've seen mention a post discussing verifying phone number's in an attempt to deal with trolls. I couldn't help but think that if that's what it's for, couldn't banning be done using people's IP address as well? Either way it takes away from the anonymous feature but there might be some people who might not have access to a phone or their phone may be monitered by someone. It could end causing some people trouble.
This morning I was going through the needs reply section and couldn't help but think there has to be an easier way to have it set up. While I'm not on the needs reply team, I do try to answer some because there it's really hard to write a post pouring your heart out or asking questions only to have it go unanswered, in some cases for weeks. When you do answer one from the oldest one's you end up having to scroll through every one of them again to get back to the oldest. Couldn't it be reversed? That the oldest is on the top and the newest at the bottom? Especially since the newest one are also listed in the new posts? It just seems that there a lot of extra unneccesary steps that need to be taken. Tagging people higher up doesn't seem to bring any results or answers.
I apologize if this isn't the place to post this. I also apologize if I'm sticking my nose into something that isn't my business. I'm just curious why there aren't any answers any where.
Fisher
@TheFisherKing
Thanks for bringing up the points of security and also of the needs replies. The phone number was a suggestion from the community that someone brought up in a post I believe. From my knowledge, there is no implication of this going on due to the reasons that you stated as well. For the need replies, there is a team for it that is supposed to help with keeping the queue down. It can be tough to keep that queue down as you don't want to give short answers that make the person feel unheard. But we want to make sure people get their posts answered as well so they feel important as well. The Need Reply queue is set up it is so that Forum Mods can see if a post that doesn't have any replies needs to be deleted as well. It might work better the way that your saying to take care of the oldest as well, but let me tag some of the Admins and Ambassadors to see what they think.
@Mel, @CherryMango, @Tazzie
Asher, Academy Mentor Leader
@Asherwolfice Excellent! Thank you for your reply!
@TheFisherKing Hi Fisher!
…people have good questions that they're asking and concerns that they're voicing but no one is offering any information. That's normal at 7 Cups 
…for every new thing that is given, something is taken away. I don't really think they are connected like that, but yes, some things do mysteriously disappear while other things mysteriously appear. I agree with you that the general feeling of instability this causes probably contributes to people leaving.
…verifying phone number's in an attempt to deal with trolls. This plan was officially announced in the May 2020 Community Update! Recently, 7 Cups involved researchers at Carnegie Mellon University in Pennsylvania in order to move the plan forward. I will be one of the people leaving if it's implemented.
…couldn't banning be done using people's IP address as well? No. It's easy for most people to change their IP address, so 7 Cups would end up banning the wrong address. And most IP addresses are shared by many people, so 7 Cups would end up banning all the people at the wrong address while the troll just moves on.
…the needs reply section… I agree. It's badly implemented. Putting the oldest on top seems like a good idea (although I haven't thought about it much). Other improvements are also needed.
Tagging people higher up doesn't seem to bring any results or answers. That's because even though they are "higher up" they are in the community. Actual decisions are made outside the community. No one in the community, no matter how high up, has answers or can get results.
Charlie
@RarelyCharlie Hello Charlie! Thank you for your reply!
I can understand why the implementing of the phone numbers would cause people to leave. While I have nothing to hide, giving out my phone number seems like a bad idea. Even if they say that it would be sold, I could see that they might change that at some point in time.
Good point, I didn't give that a thought with the IP addresses. Plus there are vpn's that would probably make it harder to get those. I guess the address would change too if they use a phone in different area's in towns and cities. Or if you use a computer at a library. I'm not a very tech savy person myself but I'm sure there has to be a better solution somewhere.
I suppose it's similar to any other business, where the people who aren't actually involved with the day to day running of things make the rules and leave those who do actually deal with it to try and make it work. It's rather disappointing because there is so much potential here to make this place amazing.
@TheFisherKing This is a great place to post this!
Default oldest to newest for Needs Reply makes sense!
I agree, it would be nice to hear back about some things. I've even reported a glitch, saw no change, asked about it and got the same canned email about where does it occur, how to repeat the error, etc. It's disappointing there doesn't seem to be a way to actually talk to anyone about the tech aspects of things.
@AffyAvo I've had to send an email once before and never heard anything back. I suppose if we ignore the problem it miraculously just goes away.
With the needs reply, well with the forums in general, there just has to be an easier way to navigate and keep track of things. I find I read a post some where and decide to give it some thought before replying but then I often can't find it again. There should be a pages viewed choice with the my threads and subscribed threads option. I find having to navigate back to the oldest post really frustrating because I'm trying to follow the guidelines that they set for doing them.
So, I suppose now we wait? Doesn't seem like it would be all that hard to acknowledge that it was at least seen by one of them. Maybe I'm just impatient. 😬
@TheFisherKing
Hi King,
Am going to tag the Project Assistant for Need Replies as they might be helpful with communication with Mel.
@Listeningsarinn
Asher, Academy Mentor Leader
@Asherwolfice Okay, Thank you! I'm not trying to be a pain or cause trouble or anything. I enjoy helping out and helping people, it just seems like there should be some easier ways to do it. It's frustrating when people's questions and concerns seem to fall on deaf ears.
Thank you for replying!
Sorry for the delay in response, we are here now and will be answering pings within a 48 hour time span. Please ping us and will respond within that time now.
@7CupsCommunity
Forums are most likely going to stay the way they as there is no plan to change them currently. The Q&A is being worked on and should have update in the next 2 weeks about how to organize that and next steps as well.
@7CupsCommunity Since I wrote this thread more forum functionality has been removed. Why are some of the forum options being taken away?
Examples - being able to search posts, the main forum page link being removed from the community page, the forum sections drop down list, the most recent posts.
@AffyAvo Hi! I sadly don't have any more updates on time frames for bugs to be fixed
@7CupsCommunity Does this also mean forum bugs are not going to be fixed? There have been bugs affecting forums in the app since the new version was released four months ago. Seems like a long time for some fairly simple bugs to go unfixed. And in that time new forum bugs have appeared in the website, too.
Charlie
It's understandable to be upset with the amount of bugs that we are dealing with and seeing currently. I have forwarded the concern to Tazzie and to the Developer Team to look into it for the community. If you could share a list of issues in the forum you been dealing with us in direct messages I would be happy to forward them on so that there taken care of as well.
@Mel, @CherryMango, @Tazzie
