Self help guides
Hi there Unicorn :) . I have now completed 3 self help guides . The first one I got a badge for straightaway after completion . The second two I still haven't got badges for . I completed these 2 after the new design came in . Just wondering if it's a bug ? Thankeee for any help :) <3
@KrinkTheMellowUnicorn @2015ihope
Hey there! It's possible there's just a delay with the badges coming through? Sometimes it can take a while for it to be completed and processed. I'd suggest waiting a while and checking if they come through.
That said, it might be a bug, so I tagged Unicorn for you to help you out further is it is a bug and not a bit of delay. Have a great day!
~ Baubs
@Baubs
Thanks very much for replying :) <3
It could be a delay but I was just a bit puzzled as the first time the badge came immediately ( within 1 min ) . :) Thankee though and if it's a matter of waiting patiently , I'm quite happy to do so <3
@2015ihope Automatic badges should pop up almost immediately after completion, sometimes there is a bug where it is awarded but it doesn't pop up. If it was not awarded but you completed the training, you can try re-doing it or submitting a bug report here
@Ace13
Thanks for replying <3 I took a lot of care and time on the guides so I don't think the badge wasn't awarded due to getting something wrong :) . Thanks for the link and I've submitted a report . Thank you for your time and help , I appreciate it :) <3
@2015ihope You're welcome, I hope this will get sorted out ! :)
@Ace13
Oh , and I also did redo the course to make sure but still no badge . Once again thanks :) <3
@2015ihope
can you tell me which Guides you did not receive credit for?
(I'm trying to tell if the problem is random or perhaps related to them being newer guides for which badges may not yet have been set up?)
@KrinkTheMellowUnicorn
The badges I'm missing are the self help badges for Depression and Self harm .
Thankee for your help <3 :)
@2015ihope
thanks, that will help us track down the problem.
I'll let you know what I find out, and thanks for alerting us to this problem!
@KrinkTheMellowUnicorn
Thankeeeee 
@KrinkTheMellowUnicorn
I as well have had certain guides that I've not gotten a badge for. I thought maybe some just didn't award a badge...but if they are all suppose to give a badge, this problem is still occurring with some of the guides.
@Moj - yes, this is not fixed yet
Hello, and thanks to @Baubs and @Ace13 for jumping in to help faster than I could.
I will also ask the team if there is any chance there is a bug in the works and let you know what I find out. Your support request will help us track it, too.
@KrinkTheMellowUnicorn
KrinkTheLateUnicorn 
! Hi there and thankeeeee for the reply and your help <3 I reaaaaaaaaaaaly appreciate it !!! :) <3
@2015ihope
did you ever get this resolved?
@KrinkTheMellowUnicorn
Thanks for getting back to this 
I thought it had all fizzled out and been forgotten . No , I never did get these badges . Maybe members don't get them but listeners do ? I got the badge for the first guide I took though ( managing bipolar ) . If it is the case that members just don't get these badges do you think that could be changed please ? The guides take some time and thought/concentration to complete so it's a bit disappointing not to get the badge for all of them . Thankeee for any help 
@2015ihope I would most definitely agree with you on this...when you put the time and effort in, it is nice seeing the badge pop up in recognition of the work you put into your continued growth.
@2015ihope
It sounds like an error or oversight and not something intentional.
Please remind me, did you submit a support ticket to track this problem?
@KrinkTheMellowUnicorn
Nop :o where can I submit it please ?
@2015ihope go to Support & Feedback, scroll to the bottom of the page, and fill out a support ticket and we can get your badges added.
@KrinkTheMellowUnicorn
There , I've done that :) thanks veeeery much <3 how long do you think it will take for something to be done about this ?
@2015ihope
I don't know the usualy turnaround time. I think you should at least get a reply within several working days. Please feel free to PM me if you wait a while and don't hear back.
@2015ihope - btw the answer is that we just never yet added some badges for some guides from before we had badges for guides, so we need to:
1. add those new badges for those guides (I've written up a task and prioritized it - we might get to it next week), and
2. award the new badges retroactively to those who qualified before the badges existed.
I assume (2) is an easy one-step process.
Will keep you posted.
@KrinkTheMellowUnicorn
That's awesome !!! sorry for taking so long to get back to you ! I really appreciate this , thankeee so much :D ! I'm looking forward to it !
Also step two , I hope that won't be too difficult ! There's probably a lot of people with missing badges though ! Good luck with all this ♥ and once again , thankies !
I love the self help guides, I have done them all
@peacefulSoul8 Sameee :)
@ihope4ever I am sorry that this is happening, and I hope it got fixed for you! :D