Reviews, Ratings, and My Impact
Another quick update. A number of listeners received negative ratings and reviews over the last week, but it wasn't on account of their listening. It was a consequence of our system lagging and having problems. We are going to adjust all star ratingsto what they were prior to the release of the new system (last Monday). We'll get this updated tomorrow first thing.
Additionally, we are going to make it so that guests/members can only review after the cheer threshold has been met. That way we don't get guests leaving ratings and reviews after one or two messages.
We also realize that reviews have been occurring less in the new system. Starting tomorrow, we'll make a popup to ask members/guests to review listeners after the one cheer threshold. If they don't want to do it right then, we'll point them to the yellow star and ask them to do it when they are ready.
Finally, we'll also be bringing back the new my impact area tomorrow. We'll then knock out the new messaging system/clock updates on Thursday.
Thanks!
Update: Only star ratings will be adjusted. If you have received good reviews, then those will stay!
So excited for these new developments, Glen! Thanks for all your hard work!
Wow goeM im.excited!!! Thanks for all.the work you do
This is going to help so much Glen! Thank you!!! I'm excited for things to get to a new normal and settle back into the swing of things, this is a fantastic step added to the many helpful updates, yay!!
Although I do have one question, if we have gotten positive reviews/written reviews, will those go away if it's set back to before?
I was wondering the same. Thanks for asking, Bridget!
send them over to info@7cups.com and we'll catalog them prior to the change :)
Don't worry about sending them over. We are able to keep them. Thanks!
Yay! Thank you, Glen! You are so nice! :) :)
Glad we're getting things worked out. It'll take time, I can guarentee that, but eventually we'll all get used to the changes.
Thanks so much for giving us these progress updates, Glen. I really appreciate knowing what's going on and when new features will be introduced! It's also good to know that the fewer ratings/reviews is an overall site issue. I definitely noticed this personally and attributed it to the new system and it's good to have that confirmed! We appreciate all that you and the rest of the team are doing to get the site working as best as it can!
Thank you so much Glen! I'm really excited to see the changes! And I've had positive reviews? So what should i do?
Same here. What if I have got only positive reviews and nothing negative? Will they also go away?
Same here!
That sounds great. Thanks Glen.
