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Reviews, Ratings, and My Impact

User Profile: GlenM
GlenM June 11th, 2014

Another quick update. A number of listeners received negative ratings and reviews over the last week, but it wasn't on account of their listening. It was a consequence of our system lagging and having problems. We are going to adjust all star ratingsto what they were prior to the release of the new system (last Monday). We'll get this updated tomorrow first thing.

Additionally, we are going to make it so that guests/members can only review after the cheer threshold has been met. That way we don't get guests leaving ratings and reviews after one or two messages.

We also realize that reviews have been occurring less in the new system. Starting tomorrow, we'll make a popup to ask members/guests to review listeners after the one cheer threshold. If they don't want to do it right then, we'll point them to the yellow star and ask them to do it when they are ready.

Finally, we'll also be bringing back the new my impact area tomorrow. We'll then knock out the new messaging system/clock updates on Thursday.

Thanks!

Update: Only star ratings will be adjusted. If you have received good reviews, then those will stay!

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User Profile: Umer936
Umer936 June 17th, 2014

That's awesome! Thanks, Glen!

User Profile: Kla543872
Kla543872 June 17th, 2014

So glad the Impact tab will come back soon! :)

2 replies
User Profile: Citta
Citta June 17th, 2014

It has come back!

User Profile: JulieKay
JulieKay June 17th, 2014

It's back!

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User Profile: tulisaandthediamonds
tulisaandthediamonds June 17th, 2014

sounds awesome thank you!

User Profile: iammav
iammav June 18th, 2014

I was sent to this thread from the listener chat. I had 7 ratings and I'm down to one now and it's awful. All my other ratings disappeared. And I had read this and seen that we were going to get them fixed, But I had all 5 and 41/2 stars and now it looks like I'm awful and I don't know who to contact.

1 reply
User Profile: Kane
Kane June 20th, 2014

You can e-mail info@7cups.com with the amount of ratings and the stars you had to get it changed back to what it was.

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