(Closed) Calling All Android App Users!
Hi everyone!
If you use the 7 Cups Android app, we’d love your help. We’re currently tracking and fixing some technical issues - especially crashes or anything that makes your experience feel glitchy, stuck, or frustrating.
Here’s how you can pitch in:
🛠️ If the app crashes or behaves oddly, please take a moment to report it.
💌 You can email us directly at support@7cups.com and include any helpful info like what you were doing in the app right before the issue happened.
📸 If possible, screenshots or screen recordings are super helpful!
Your positive reviews help others find hope and support here, too. If you’ve had a meaningful experience on 7 Cups or love being part of this community, consider leaving a kind review. It reminds others that they’re not alone and that real support is just a tap away.
Note: We are aware of a recent bug that prevents users from typing messages using their keyboards. You can still send us information including your device info and screen recording to help with this while the tech team is exploring solutions!
Update: The tech team has pushed a fix on 30 July 2025 which fixes the main keyboard issue. For any other important bug reports you can use the same procedure as mentioned above.
Are other people still having issues? I still can't message anyone from within the Android app. I have to go on my laptop in order to reply to messages.
same issues here, the keyboard covers the chatbox and if i close the keyboard i can't click on "send" from the app because the send button is covered by the navigation tab https://imgur.com/a/ImEtH0g
@SoulfullyAButterfly when is the fix coming?
@CEOAstronomer
I was able to update the app yesterday, and now the issue is fixed for me.
@Lindsey103 Yes, the app update was pushed! Thank you all for your help.
I will add a community announcement to help spread word
@SoulfullyAButterfly
Thank you for all your help!! :)
@SoulfullyButterfly
Not sure if it's related to the new update but now my app crashes and I have to open it again. So far I'd have to say about 8 times in the few hours.
I can be going from one topic thread to another and the app just all of a sudden will just shut down. No warning or anything.
@braindamag3 thank you so much for reporting this! do you mind sharing a screen recording of this with me and showcasing all the different steps you take that leads to a crash?
@SoulfullyButterfly
That would be hard to do as it just randomly happens but it has been stable for the past couple of days. (Knock on wood)
@braindamag3 Alright, please keep us updated
No keyboard on Bot (inbox) or community groups. (Support room). Joined beta.
@AwkwardPixie40 Hi there, do you mean you are no longer seeing a keyboard to type in? Are you able to give us your device name/model perhaps?
Samsung A13 4G
@AwkwardPixie40 Hi can you check whether you have the latest update installed?
Now new issues are coming up like the app hangs and shows error of being offline have shared on mail to support too and even AL guide is not getting opened
@KrishnaSoul Hi, please join the beta testing option and let us know if you still have any problems with this. Our tech team just released an update to hopefully help