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Course 3, Discussion 1: Service Leadership at 7 Cups

User Profile: FrenchToast
FrenchToast December 5th, 2022

The term Service leadership (based on the philosophy of servant leadership, in which the main goal of the leader is to serve). Sometimes leaders or community members who help with projects receive high praise for their efforts (and they all deserve it) but this is never to take away or undermine the contributions of listeners who fly a little bit more under the radar. How one chooses to spend their volunteer time on 7 Cups is up to them & we love you all the same!

We've long said that if you want to be a mentor, be a mentor, eventually you'll get a badge. These service leadership roles are incredibly important to the functionality of our community. The individuals in these posts do an excellent job helping to keep our community safe and positive. I am very thankful for them.

Service leadership is simply about where you plan to spend your time. To those of you out there who focus 100% on member chats, we LOVE YOU! To those of you out there who focus on community programs, we LOVE YOU TOO! All of these contributions are equally valuable and important. As a collective community, our aim is to honor your contributions, no matter where or how they manifest.

In this vein, my hope is that you will remember 3 key things:

1. Self-care - always! Make sure self-care is baked into your volunteer work here

2. Don't take on more than you are able. If you don't have the bandwidth to do something, you owe it to yourself and the community to say no. It is 100% okay to say no. (And if you are asking someone to help you with a project, please do not get upset if someone has to say no.)

3. Remember that 7 Cups is an ecosystem. Every single contribution matters!

If you'd like to be in a service leadership role, my advice would be:

1. Pay attention to how others are contributing

2. Figure out what gets you excited in the community!

3. Once you have an idea of what gets you excited, dive in! You dont need to have a mentor badge to help out, get involved & start learning.

4. If you're not sure how to get involved, you can chat with a mentor or sign up for listener coaching.

5. Once you feel comfortable with your area of attention, apply for the appropriate mentor track.

✒️ Question: What do you think of the idea of service leadership? Can you list one example of service leadership you have seen on 7 Cups?

✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!

After fulfilling the requirements of this post, please check out the next post here!


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User Profile: EllaListens
EllaListens May 19th, 2025

@FrenchToast

✒️ Question: What do you think of the idea of service leadership? Can you list one example of service leadership you have seen on 7 Cups?

It's all about serving others but it doesn't mean serving others at the expense of your wellbeing. At 7 cups there are many roles that are contributing roles to the community with helping people in different ways, such as mentors, academy mentors, safety patrol, etc.

2 replies
User Profile: royalpainting409
royalpainting409 June 2nd, 2025

@EllaListens I think this is a great point you bring up! Everyone has their own way of serving the community in a way that feels right to them. Contributing to 7cups in your areas of strength will help keep your well-being up as you'll probably enjoy what you do, preventing burnout!

1 reply
User Profile: adorableGrace87
adorableGrace87 June 6th, 2025

@royalpainting409

Everyone contributes in their own way based on their ability, availability, and resources. But each one adds up bit by bit and everything just comes together to create the kind of community we have today. Our engagement no matter how small makes a difference. 

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User Profile: Diego7Cups
Diego7Cups May 20th, 2025

@FrenchToast


Honestly, I think it’s a beautiful and important kind of leadership, especially in places like 7 Cups. It’s not about giving orders or being in charge it’s about being there for others, supporting, guiding, and listening with empathy. A servant leader puts people first and helps without expecting anything in return. That kind of leadership builds trust and creates a more caring and safe environment

Can you mention an example of servant leadership you've seen on 7 Cups?

Yeah, I’ve seen several. For example, when a Guide takes the time to help a new listener understand how everything works, with patience and a kind attitude, no matter how many questions they have. Or when someone from the welcome team jumps into the forums just to support others. Even experienced listeners who offer to help newer ones  that’s also a great example of leading through service.
2 replies
User Profile: calmingcomfortero
calmingcomfortero June 18th, 2025

Yep I agree. It's very important.

User Profile: resilience2025
resilience2025 July 6th, 2025

@Diego7Cups

That's so rightly pointed out that, a servant leader expects nothing in return but selflessly serves the people! Really appreciable! I wish you the very best in your journey ahead!💕

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User Profile: royalpainting409
royalpainting409 June 2nd, 2025

@FrenchToast

✒️ Question: What do you think of the idea of service leadership? Can you list one example of service leadership you have seen on 7 Cups?

I think service leadership is simply how one chooses to spend their time volunteering at 7cups. This can be as a mentor, or in community forums, or in member chats.

One examples of service leadership I have seen on 7cups is where I see listeners post community forum posts where they try to get everyone to participate. This can be posts such as icebreakers or check-ins or something along the lines of "What do you do for self-care". Just anything that gets the community involved in the forum.

User Profile: adorableGrace87
adorableGrace87 June 6th, 2025

@FrenchToast

Service leadership means taking initiative and actions for the benefit of others, by engaging and connecting with people on a deeper level. Offering appropriate guidance, to inspire and to lead the community in the right direction. One example I could give is how each leader, be it Chatroom Moderator or Room Supporter, having their respective responsibilities and experiences, they both share the same goal of keeping the rooms safe and inclusive. Such team work and dedication will always be appreciated and rap great rewards along the way. 

2 replies
User Profile: adorableGrace87
adorableGrace87 June 6th, 2025

@adorableGrace87

-> Reap great benefits*

User Profile: greka7
greka7 June 21st, 2025

@adorableGrace87

This is an excellent take on what it means to engage oneself in service leadership. I love how you pointed out that although there are various different types of leaders, these leaders are still similar in the sense that they are united in their goals of promoting safety. Thank you for sharing!

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User Profile: calmingcomfortero
calmingcomfortero June 18th, 2025

Service leadership is great. It is people focused hence supportive and ethical which leads to good collaboration for the greater good. Service leadership like mentoring. It is encouraging and empathetic

User Profile: greka7
greka7 June 21st, 2025

✒️ Question: What do you think of the idea of service leadership? Can you list one example of service leadership you have seen on 7 Cups?

Service leadership is essentially providing service to others in need through one's good-hearted nature. It entails selflessly offering one's time to guide and support others. One prominent example of service leadership is the plethora of adult and teen quality mentors who continuously provide guidance and advice to rising listeners.

1 reply
User Profile: Admirablerainbow2825
Admirablerainbow2825 June 22nd, 2025

Keep it up! Keep going.😃

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User Profile: Admirablerainbow2825
Admirablerainbow2825 June 22nd, 2025

Service leadership occurs when a leader seeks to serve other people instead of focusing on himself/herself. A leader who practices servant leadership style is more focused on fulfilling people's needs.

An example of service leadership is when doing chats with members. In this scenario, the listener listens to the members' needs and helps the member find the solution to their problem. It even occurs in forums.

1 reply
User Profile: Yourstranger1
Yourstranger1 July 30th, 2025

Dear @Admirablerainbow2825,

I really like your answer. Keep it up and keep shining ✨ 

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User Profile: AReine
AReine June 27th, 2025

I see that service leadership makes the work easier and better to everyone. One of the clearest examples here in 7cups is the chatroom supporters

1 reply
User Profile: Always25
Always25 June 30th, 2025

@AReineRose


I love this answer! And i totally agree that the chat room supporters definitely are service leaders! 

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User Profile: Always25
Always25 June 30th, 2025

@FrenchToast

Question: What do you think of the idea of service leadership? Can you list one example of service leadership you have seen on 7 Cups?

Service leadership is striving to serve others through your leadership, to help and support their growth, it means that the focus is outward on others and not aimed for inward reward. It's much like the mentors in the quality mentoring program, they work to support others to gain skills, knowledge and support with a focus on always an outward support role. They give to the community as much as possible. 

1 reply
User Profile: benevolentCloud9834
benevolentCloud9834 July 1st, 2025

@Always25

Awesome answer. Good luck with the rest of the course

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User Profile: benevolentCloud9834
benevolentCloud9834 July 1st, 2025

@FrenchToast

What do you think of the idea of service leadership? Can you list one example of service leadership you have seen on 7 Cups?

I feel like any kind of leadership should be a service leadership. Because if you're expecting someone to give you're expected to give back. I think chat mods are a great example of service leadership.

1 reply
User Profile: courageousPup5706
courageousPup5706 September 29th, 2025

@benevolentCloud9834

Yes I totally agree. The way chat moderators function is a very good example of service leadership. They are there to provide a function of service to all the people who are there to share. They do have to enforce or remind the rules but their position is more in the enabling space. 

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