Course 3, Discussion 2: Accepting and Providing Feedback
If you prefer a video/audio explanation, please watch this video.
Some reasons why accepting feedback is important:
It helps us improve our craft/skills/ourselves
We become aware of our own short comings.
We can learn how others may perceive us.
Reasons why it can be challenging to hear constructive feedback:
We might associate it with who we are as a whole.
We may think the person giving it has lost respect for us.
It can hurt our ego.
The choice is yours! Are you willing to deal with discomfort for your greater good? If so then constructive feedback is an essential tool you must utilize.
Now let's see how to give feedback!
If you prefer a video/audio explanation, please watch this video.
Steps to give useful feedback:
Sandwich it between genuine positive feedback.
Don’t do it too often. Remember a person can only accept so much constructive feedback before it drains them. Use it sparingly.
Ask yourself what you are communicating is beneficial to the person or your own personal preference. Only provide feedback if it will help the person.
Let's practice giving constructive feedback.
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!
❗After fulfilling the requirements of this post, please check out the next post here!
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@FrenchToast
Hey CoffeePerson198, I hope you are doing well. Thank you so much for being truly supportive of others, that is something truly admirable! In regards to the assignment given to you roughly 3 weeks ago, it has come to my attention that you have not completed it. I just wanted to reach out to find out if you were having any difficulties or if there was anything that I could do to support you. You really are a crucial member of our team and you are so caring. Please respond in a timely manner and I cant wait to hear from you soon!!
@FrenchToast
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
My response: Hey coffee person, I hope this message finds you well and I hope you are doing good. I have seen how punctual, empathetic and caring you are towards our people and community and I really appreciate that about you, it's a pleasure to see you around with the amount of empathy you carry. Also I wanted an update on the task, it's been around 3 weeks and I haven't heard anything from you, is everything okay? Is there something that I should know so that I can help you in this...I really wish to see you back with your caring nature and empathy and I am sure we can work this out 😊, see you soon.
@sereneMango2512
That's well said. I like how you take time to emphasize on the good qualities and break down the situation gently.
@FrenchToast
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
I really appreciate the effort and dedication you have been putting into the team, and your positive attitude has helped create a supportive environment. I noticed that there are some areas where communication and consistency could be improved, so focusing more on timely updates and follow-through would help the team work more effectively. I believe in your abilities and appreciate the value you bring to the team, and I’m confident you will continue to grow and make a positive impact.
@FrenchToast
Hey Coffee, how are you doing recently? I noticed that you always respond to those in need asap and that's very thoughtful of you. I also want to remind you that there's an assignment you need to complete. If you've come across any problems or questions, don't hesitate to tell me and I'm always glad to help :)
@FrenchToastClub
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hey CoffeePerson198, I hope you are doing well. Super impressed with your work. So, I thank you for your hard work. I see however you need a task to be finished, I hope we can work together, or i can help you however you need so we can succeed.
✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!
@Carbonara134340
Really love the use of the word 'we' in that last sentence, it makes it feel like a problem we can solve together rather than one person letting the side down <3
@FrenchToast
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️
You are a leader of the team and have been tasked with giving
constructive feedback. Please draft a message of no less than two
sentences using the sandwich method (praise + constructive feedback +
praise).
Hi Coffee!
Just wanted to check in with you and see how you are? You're so good at replying quickly to everyone and managing your time well, I really appreciate all the effort you give to cups.
I've noticed that X task hasn't been done yet and I wondered if there is anything I can do to support you? It's ok if you need to take a break or would like extra time, just let me know so we can make sure our members are still getting the resources they need :)
I also wanted to share that I've seen how much empathy and kindness you offer to everyone here at cups, we're very lucky to have you here :)
Talk soon
🌟Joy🌟
@FrenchToast
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Message would be:
CoffeePerson198,
Hey! Hope you are doing well. I really appreciate your punctuality, empathy and the genuine care you show towards others. You are always responsive and reliable in your communication, which is a great quality to have on the team. I would encourage you to make progress on the assigned task and keep me updated if there is any difficulty preventing you from completing it, so that we can understand the situation and support you if needed. I value the positive attitude and compassion you bring to the team, and I’m confident you can continue to contribute in a meaningful way. You are, and will always be an asset to the team.
@SimplyCompassionate
It's a kind and encouraging message. Thanks for sharing it! 😊
@FrenchToast
Hi CoffeePerson198, I really appreciate how punctual you are and how quickly you always reply. That really shows how much you care about the team and the people we support. I've noticed the assigned task hasn't been completed in the last 3 weeks, and I haven't heard why. Could you let me know what's getting in the way so we can work on it together? Your effort is appreciated and mean a lot to this team, and I'm confident we can get this back on track