Course 3, Discussion 2: Accepting and Providing Feedback
If you prefer a video/audio explanation, please watch this video.
Some reasons why accepting feedback is important:
It helps us improve our craft/skills/ourselves
We become aware of our own short comings.
We can learn how others may perceive us.
Reasons why it can be challenging to hear constructive feedback:
We might associate it with who we are as a whole.
We may think the person giving it has lost respect for us.
It can hurt our ego.
The choice is yours! Are you willing to deal with discomfort for your greater good? If so then constructive feedback is an essential tool you must utilize.
Now let's see how to give feedback!
If you prefer a video/audio explanation, please watch this video.
Steps to give useful feedback:
Sandwich it between genuine positive feedback.
Don’t do it too often. Remember a person can only accept so much constructive feedback before it drains them. Use it sparingly.
Ask yourself what you are communicating is beneficial to the person or your own personal preference. Only provide feedback if it will help the person.
Let's practice giving constructive feedback.
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!
❗After fulfilling the requirements of this post, please check out the next post here!
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@FrenchToast
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello, CoffeePerson198! How are things going for you? I have noticed that you possess valuable skills such as taking time seriously and caring genuinely for others and I want to commend you for it. You are usually very punctual and I am compelled to check-in with you if something has happened as you have not completed your assigned task for 3 weeks. I would appreciate a reply to let me know why. Thank you for your invaluable contribution here at 7 Cups. Let me know what's up so I may help you, in any way I can.
@LouieRose
Great job checking in!
@FrenchToast
Hey CoffeePerson198, I really appreciate how consistent and caring you are, your quick responses and empathy make a big difference to the team. I did want to check in about the assigned task that hasn't been completed for the past few weeks, and I've also noticed there hasn't been much communication around it. If something's going on, I'd really like to understand and support you. That said, your dedication to people is truly valued here, and I know you bring a lot of positivity to the team.
@listeningyouout29 Thats a good check-up!
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello Coffee! I hope you’ve been doing well. I’m reaching out to let you know how much I value your empathy and the way you care for people, especially while maintaining such a great response time. We are truly happy and grateful that you are part of our team. I did notice that your assigned task haven't been completed within the timeframe, and we haven’t heard what might be causing the delay. Please let me know if we can support you in any way. We are moving forward together in this, so I would really appreciate it if you could let us know. Thank you for all your hard work!
great and empathetic feedback !
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello coffeeperson198, I would firstly like to appreciate how hard working you are, and how much you strive to give your members the support they need. I would like to ask a small thing, which is that a certain assigned task is not being completed for 3 weeks. I understand you might not have clarity about the task, or that you are engaged in doing the best for your members. If you need anything, please reach out to me and I have all the information to help you.
@gentlemelon85
I really like how understanding and supportive your feedback sounds 😊 You balanced kindness and constructive feedback really well without making it feel harsh or discouraging. I also liked how you offered help instead of only pointing out the issue, because that makes the conversation feel more comfortable and encouraging (*˘︶˘*).｡*♡
@FrenchToast Hi CoffeePerson198, I really appreciate how punctual and responsive you are, and your empathy toward others truly strengthens the team. I did want to check in regarding the assigned task, as it hasn’t been completed over the past three weeks and I haven’t received any updates—keeping communication open here would really help us stay aligned and support you if needed. That said, your reliability and the care you show toward people are valuable, and I’m confident that with better communication, you’ll continue to contribute positively to the team.
@blitheMagic9358
I like how professional yet supportive your message sounds 😊, you addressed the issue clearly without sounding rude or overly critical, and I think the encouragement at the end makes the feedback feel motivating instead of discouraging. Really well balanced ❤️
You're amazing ;) ❤️
@FrenchToast
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hey CoffeePerson 😊
I really appreciate how caring, empathetic, and responsive you are with the community. I’ve also noticed how punctual and responsive you’ve been.
I did want to check in about the assigned task that hasn’t been completed for the past few weeks. I completely understand things can get overwhelming sometimes, but communication is really important so the team can support you if needed.
Overall, you’re still a really valued part of the team, and I appreciate the kindness and effort you bring to the community <3
@AiluraTheCat,
I really liked how gently and respectfully you gave the feedback 😊 Your message feels very supportive instead of sounding critical, which is honestly very important while giving constructive feedback. I especially liked how you acknowledged their positive qualities first and also showed understanding towards possible personal struggles. That balance of kindness and honesty makes your message very effective and comforting 🤗
@IamSkyBlueAakash
As stated in the clip and discussion, I used the sandwich method 😊. I appreciate your kind words to me.
@FrenchToast,
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Answer:
Hi CoffeePerson198, I really appreciate how punctual and caring you are towards the community. You always respond quickly and your empathy towards people genuinely makes a positive difference in the team 😊
I just wanted to discuss one small concern regarding the assigned task which has been pending for the last 3 weeks. I completely understand that sometimes personal situations or workload can affect things, but a small update or communication from your side would really help the team understand the situation better and support you if needed.
Apart from this, you are truly a valuable member of the team and your kindness and dedication are always noticed and appreciated. I know you have a lot of potential and I’m confident things will improve 😊
✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!
Will do for sure!!
@IamSkyBlueAakash
This is beautiful and thoughtful feedback honestly. i really wanted to appreciate you 😊.
You are doing amazing, my friend. Way to go <3
@IamSkyBlueAakash
This is a thoughtful and respectful way to give feedback. I really like how you acknowledged their strengths while addressing the concern with kindness and understanding. Feedback like this helps people feel supported rather than discouraged. Great job!
@FrenchToast
Hey Coffee, I just wanted to say that I really appreciate how caring and supportive you are toward others. I noticed the task assigned to you hasn't been completed yet, and I haven't heard from you about it, so I wanted to check in and see if everything is okay. Thanks for all the positivity and kindness you bring to the team! It doesn't go unnoticed. < 3
@Pudding1000 I like that you checked in on them before making assumptions. It makes the feedback feel supportive and understanding :)
@FrenchToast
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise)
Hi Coffeeperson,
I really appreciate your empathetic nature and the care you show toward everyone. It helps create a positive and supportive environment. I also value your habit of responding promptly, which makes communication much easier.
However, I recently learned that one of your assigned tasks has been pending for the last 3 weeks without any communication or valid explanation. This is something that needs improvement, as keeping others informed about delays is just as important as completing the task itself. Please make sure to communicate proactively if you're facing any challenges.
That said, I know you're capable of doing great work, and I'm confident that with better communication and follow-through, you'll continue to be a valuable part of the team. 😊
@FrenchToast
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).