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Trolling: Mutual Responsibility! Here is how you can help!

User Profile: Laura
Laura July 22nd, 2015

Hello everyone!

Over the past few days, we have seen some trolling behaviors in the group support rooms, listener rooms and public forums. I know these can be unpleasant to see and participate in, but I wanted to provide some context to this and ask you all a special question.

Imagine someone comes to your neighborhood and starts acting in a way that is publicly disruptive and hurtful. As a neighborhood, you are going to rally together to figure out who did this, ask for help and report them to the police (if appropriate). It is the entire communities duty to remove disruptive and ugly behavior. Similar to real life communities, we are all responsible for 7 Cups. If you see something, say something & ask for help!

Mutual responsibility means that is it not one specific person's (or group of peoples) job to keep the entire neighborhood free from bad behavior, it's everyone's. This is OUR neighborhood and we all share the responsibility of taking care of it. I want to encourage you all to help.

If you see something, here is what you can do:

-----> Is it in a group support room? We want to encourage you to engage in the following behavior:

1) Ask in any of the listener chatrooms if a group mod can help.

- Review a full list of every group mod on this browse listeners page. Reach out to any that are currently available and ask for some help!

2) Stay in the group room and try to encourage a positive, supportive conversation to the best of your ability. Ignore this person and their behavior. Keeping the positive energy in the room up is critical!

-----> Listener chat room? We want to encourage you to engage in the following behavior:

1) Review the other listener chatrooms to see if a mentor (or teen star) is available to help.

- Review a full list of every chatroom mentor on this browse listeners page. Reach out to any that are currently available and ask for some help!

2) Stay in the listener chatroom and try to encourage a positive, supportive conversation to the best of your ability. Ignore this person and their behavior. Show others in the room that this will be okay and lead by example. Keeping the positive energy in the room up is critical!

-----> Is this behavior in the forums? Here is what you can do:

1) If you are a listener, ask in any of the listener chatrooms if a forum mentor is around to help.

2) Review a full list of every forum mentor on this browse listeners page. Reach out to any that are currently available and ask for some help!

Help us name a special badge to honor those who help out! All fun ideas welcome!

It is everyone's responsibility to help remove these behaviors and bad actors from our neighborhood. Anyone who helps to remove these behaviors from the neighborhood will have the opportunity to let us know and earn a special badge indicating their dedication to mutual responsibility and keeping our neighborhood loving, supportive, clean and compassionate!

Now...what should we call this special badge? Post your ideas and comments to this in this thread!

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User Profile: Br33zyS3tz
Br33zyS3tz July 28th, 2015

"Troll Triumph" :) What do you think?!? :P

1 reply
User Profile: Br33zyS3tz
Br33zyS3tz July 28th, 2015

Or Trolling Triumph:)

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User Profile: Br33zyS3tz
Br33zyS3tz July 28th, 2015

I admire and look forward to this communal effort, its important to address, or sometimes ignore trolling behaviors; its uncomfortable and sometimes unsettling, but it happens, our community is available to everyone, right? Composure and assertiveness are key components when dealing with these particular circumstances;

thanks for the informative steps and tricks Laura, these are great to remember and consider, to practice and instill when necessary:) <3 Much appreciated, :D

User Profile: Michaelmichael
Michaelmichael July 28th, 2015

I really like the idea of a badge for people who help with this important task! But I'd rather see a name for the badge that doesn't include the word "troll" - I've written a post about that word, I'd love to hear your thoughts about it!

3 replies
User Profile: wonderfulMagic99
wonderfulMagic99 July 31st, 2015

Yep, lets put a positive spin on the badge name!

User Profile: Laura
Laura OP July 31st, 2015

Great post @michaelmichael :)

User Profile: EarlySun
EarlySun July 31st, 2015

You have a convert @michaelmichael

I threw up the "Troll Patrol" idea as an aside because it rhymed and was fun to say, but after reading your post I definitely agree that it's better to label the behavior rather than the individual, and a more positive badge name would be much more in line with 7Cot mission. Thanks for the perspective!

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User Profile: Sydney
Sydney August 9th, 2015

Hi there! I'm here because of the alert that was sent out on August 9th, 2015 at around 5:30-5:45 PM EDT. The alert was supposed to link to this thread, yet it didn't because the link was incorrect.

Here's the link it leads you to:

https://www.7cups.com/listener/forum/ListenersOnlyForums_38/LaurasOffice_169/TrollingMutualResponsibilityHereishowyoucanhelp_26570/1/

[This leads you to a page that says "Item Not Found! The content you attempted to access could not be found. Please try again. If you continue to have this issue, please report submit issue to admin@7cups.com."]

Here's the link I suppose it's meant to lead to:

https://www.7cups.com/forum/ListenersOnlyForums_38/LaurasOffice_169/TrollingMutualResponsibilityHereishowyoucanhelp_26570/

Just letting you know so that it can be fixed as soon as possible! Thanks!

3 replies
User Profile: Sydney
Sydney August 9th, 2015

Not very knowledgable of who can send out/change alerts; tagging the obvious people! smiley

@GlenM @Laura

User Profile: Ace13
Ace13 August 9th, 2015

to add on top of that , it is about the 3rd time I notice a broken link like this and every time it was because of that little mistake (: Not sure if it's because it is automatic or not though

User Profile: Sydney
Sydney August 9th, 2015

Alert was fixed! Thankies^^ ☕

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User Profile: Iara
Iara February 1st, 2016

*bump*

1 reply
User Profile: Rebecca
Rebecca February 1st, 2016

@Iara thank you for bumping this

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February 13th, 2016

"Over the past few days". Sorry but this is very concerning if you are just noticing this right now. I'm also sorry to say that it is impossible to stop bad behavior. This is pretty much a fancy thread for get help if you see any bad stuff going on and I think that's pretty much common sense. Well thats all I have to say about that

1 reply
User Profile: Rebecca
Rebecca February 14th, 2016

@Fear333 hi there! In case you hadn't noticed, this thread was created about 7 or so months ago. The admin team has been open about this issue for a very long time. You are right that this can be a very difficult thing to tackle, and that there will always be people engaging in trolling behaviours on this site. However, the site is constantly looking for ways to target trolling behaviour in humane yet effective ways. I'm extremely thankful for this thread because while there will always be trolling on the site, the way we respond to it varies. It might be common sense to you that you should get help when you see someone misbehaving, but for other people they might not know how to respond, they might feel powerless, or might not know who to go to for help. Regardless, I don't think this thread does any harm, and I don't see any reason to act like it's pointless. It's much better than if the admins just approached trolling behaviour with apathy.

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User Profile: amiableVision1813
amiableVision1813 May 6th, 2022

@Laura


I would like something like "Sentinel". It takes a great level of strength to respond properly to trolling behavior, and I imagine people who are able to fight them effectively are like soldiers. 🙂

1 reply
User Profile: SirenOfSerenity
SirenOfSerenity October 8th, 2022

@amiableVision1813 I agree!

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