Access Denied (Powered by Incapsula) Error code 15
Hello! The problem is that I can't chat any more. Every time I click on my conversation, or Group support chat, or something like that, I get 'Access Denied (Powered by Incapsula) Error code 15'.
Error code 15
This request was blocked by the security rules
2016-09-14 18:57:17 UTC
Your IP [edited by Anomalia to remove IP address for confidentiality]
|Proxy IP [edited](ID [edited])
Incident ID: [edited]
I suppose it could happen because I'm using Tor, but it wasn't a problem earlier. Besides I can't use 7cups without Tor there are some personal reasons. I've read it's possible to make an exception for individual users. Where can I ask for it?
Thank you.
means youve been muted by mods
@PunaaniWarrior Thank you for your answer. There must be a mistake then. I haven't done anything bad and no one claimed about me. And there's a constant participant in one Group support chat who can prove that I'm okay.
The other interesting thing is... okay, I can't chat, but why I can't even open my previous conversations? I can't reread them or look through. The page with my private dialogues doesn't open at all.
@Inga1305 Yea thats happened to me before on my old accounts and it said i was muted then the rooms disappeared. ive been muted for no reasons either countless times
@PunaaniWarrior and one more thing: I managed to send my reply only after three tries. It said me to create a membership or listener account though I was logged in. Only rebooting my browser helped.
Tagging in @KrinkTheMellowUnicorn in case he can help.
I also recommend sending in a support ticket by going to Community > Support and Feedback and scrolling to the bottom to submit.
Good luck!
@Anomalia thank you! I'll try!
@Anomalia I could be wrong, but I think some of the info shared in the OP gives away private info to those who know what to do with it?
@AffyAvo - Excellent point! I'm not great with computers, so that didn't occur to me, but I have edited out the IP address for confidentiality now. Thanks!
@Inga1305
@Anomalia I'm pretty clueless about it all, but I once posted something online and someone contacted me to let me know they could correlate that to an address and it was pretty close to where I had accessed the internet at the time. 
Yay, I'm not muted and banned. I've installed 7cups app, and I can chat there. I can't only chat on my laptop. :(
That happened to me earlier today. Strange thing was, I could connect through a proxy but not directly. I changed my IP address and still couldn't connect directly. After a short while it went back to normal. The same thing has happened to me before.
@Inga1305
@Inga1305 - this could be related to use of Tor or similar proxies.
@KrinkTheMellowUnicorn I thought about it... but I can't stop using Tor.
Well for me using a proxy fixed the problem. Only direct connections were blocked.
Googling the message reveals that Incapsula causes this kind of trouble intermittently for other websites. It's not specific to 7 Cups, and it's not likely that 7 Cups can do anything about it.
I'm wondering whether it would be more effective to report this directly at incapsula.com .
@Inga1305
@RarelyCharlie Thank you.