[What Do I Do?] A member you are chatting with is being rude and inappropriate towards you...
A member you are chatting with in PMs is being rude and inappropriate towards you . How will you deal with this situation? 😮❤
( learning is more fun when we do it together, so tag a fellow listener and invite them to share their insights too )
@Sunisshiningandsoareyou
I remind them of the guidelines the first time :) The second time I warn Ill be having to end the chat and at the third time actually end the chat. Actively screenshot everything of course. And if they come back and continue their behavior, block/report to the community!
Hey @politeocean you answer
@HopieRemi
"Samsies"~ 
@PoliteOcean
haha twin :P
@HopieRemi @PoliteOcean
That's a great approach, thanks for sharing, y'all! ❤️
@Sunisshiningandsoareyou You're welcome haha
@Sunisshiningandsoareyou good post, found it lurking around hehe. @HopieRemi raised a good point remind them the first time then warn and third warning and end the chat. In addition to this, what I like to do is redirect the conversation to ask why are they here, and what they want support with. Like remind them the purpose and redirecting the whole chat...thought I'd add that here hehe
@LavenderHere Redirecting to see if they have a legitimate purpose for chatting is a great idea.
@HopieRemi *nods nods* Plus it'd help the member feel heard, and that we are there for them despite the boundary💜
@LavenderHere
Thanks for replying, Lav. Redirecting to a supportive topic is great approach, I agree with you about how redirecting chat to a supportive topic and focusing on being compassionate and supportive to our member may encourage them to seek support and change their inappropriate behavior eventually. 💜
@Sunisshiningandsoareyou *nods nods nodssss*