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User Profile: TimeForTea8
TimeForTea8 October 1st, 2017

Sorry to be a spoil sport but I find deceptive marketing practices demeaning... I know its commmon practice for apps to pinhole users into signing up for something while giving very little info upfront but I guess Im a glutton for punishment because I continue to believe that one day integrity will make a comeback...

My complaint is that I signed up on Friday evening and upon realizing that listeners are just other users on the site I signed up for the 3 day trial... I have not heard back from my therapist (Monday - Friday thing Im assuming) and theres no info telling me when my card will be charged. I dont think its fair to begin my trial 2 and a half days before anyone might respond to me... Also, no info on how that works for when my therapist will respond, except that it is once a week...

Further I am also upset to learn that my therapy will not be charged at $5 a day but $150 per month... One of the things I was waiting to talk to my therapist about is that my seasonal job will be ending in 2 weeks and I was hoping to figure out a plan that might include therapy while moving forward responsibly.

Then upon cancelling my therapy I am asked if I would like Financial Aid which I am told I quailify for but will cost me $50 per week... so instead of not being able to afford $150 Ill now be charged $200 or $250...

This site has been quite the let down....

2
User Profile: AffyAvo
AffyAvo October 2nd, 2017

Therapists are supposed to respond at least 5x/week, ie. every day but not on weekends. There was also supposed to be something in place so that those who sign up on a weekend get a response within a reasonable timeframe during the 24 hour period, that seems to have failed for your situation.

I've not heard anything about the financial aid before.

Posting in the forums is unlikely to get you a response from those running this as they don't see all the forum posts and they don't respond about therapy due to privacy issues.

You can email communtiy@7cups.com to discuss your situation.

I do recommend reading the therapy FAQ, and/or the terms of service especially while you're still within the 3 day trial period!

FAQ is found under a tab here: https://www.7cups.com/supportDesk.php

https://www.7cups.com/therapy-tos.php