Overview Video - Would Love Feedback!
People come to 7 cups when they are going through a rough patch. Part of what we are doing with this next version is we are making it easier for people to keep taking steps on their recovery path so they can get stronger. However, before people even start a chat, there are some issues we need to address in order to increase the chances that people continue to move forward and grow stronger. Here are the main issues:
1. People may have a good chat, leave, and then struggle again because the negative people and/or circumstances just weigh them down. They don't necessarily know that part of being healthy and growing stronger includes taking steps or practicing exercises daily.
2. People are anxious and don't know what to expect from the chat.
3. People get a less than awesome listener and do not realize that they can select another listener.
If we can address these 3 issues before a person starts a chat, then we increase the chances of helping them recover. The below video is designed to address each of these problems. It is long now, but imagine sections 1:13 - 1:24 and 2:52 - 3:03 being removed. So it'd be right around 3 minutes.
In terms of the flow of where you'd see the video - it'd work like this:
You come to the site and you have 2 options. You can click exercise or you can click chat. If you click exercise, then this is the first step on the exercise path. See the new design thread here for details. If you select chat, then you'd go to the private room just as you do now. Noni would then say, "Welcome to 7 Cups. We are looking for a listener for you right now. It'll take a few minutes. Please watch this brief video to better understand how 7 Cups works and how we can help you." Then, in the private room you'd see the video with a play button on it. You'd then hit play and the video would play. At the end of the video you'd be connected with your listener. This would only happen the first time you came to 7 cups.
Okay, here are some questions. Please give us honest feedback.
1. How do you feel at the end of the video? If you are in distress, and you watched this video, how would you feel at the end of it?
2. What do you like about it?
3. What don't you like about it?
4. Imagine if it was 20 seconds shorter with these sections cut (1:13 - 1:24 and 2:52 - 3:03), what do you feel about the length?
5. Would you watch the whole thing, let it play in the background and do other things, or leave?
6. What else should I know about this video that I didn't ask?
7. For ambitious folks - if you could split this video up into parts and reorganize it into a better flow so that all the best parts were covered - i.e., if we kept the intro part from 1 to 1:20, what other pieces/sections would you add to it? and in what order to make it the best it could be?
Thank you very much for taking the time to help out with this. The 3 issues outlined above are pretty challenging and we need all the help we can to figure this out.
You can watch the video here: https://vooplayer.com/v3/special/wiz.php?id=NTE4MDI
Okay, so we just got the new version. Here it is:
https://vooplayer.com/v3/special/wiz.php?id=NTI5OTE
The feedback on this one is that her voice sounds less commercial, which is good, but the pace almost seems dizzingly fast. So, we think the best option is to shorten the original version. Would welcome thoughts and feedback!
Agreed - I'm not a particularly anxious person and am sitting in just about the calmest setting right now, and that version made me feel a little overwhelmed - not just the voice, but the speed of the animations, too. Much prefer the old version, but a bit shorter!
While there are things that can always be improved, I think this is a fantastic improvement over no video. With time, I would love to see others (e.g., one that's just a welcome, one that lays out how to use the site, etc.), but I think as a start, this is great. Thanks for sharing with us and taking our feedback into consideration!
@anomalia. you bet!
I agree that her voice sounds less commercial, although there are times where it sounds like she's about to burst into laughter, which is a little odd. I also agree with what others have said about the voice being a bit fast, particularly for visitors with English as a second language. The music might add a challenge there too. Some one really likes to play the cymbals!
One of my criticisms of the original was that I really didn't care for the scene with the listeners putting their hands on the members'/guests' shoulders... For whatever reason (less screen time/different voiceover?), that bothered me less in this version.
Thanks for your ongoing work! Overall, I like this much better than the original.
I agree wholeheartedly on the speed.
One thing on the speed side of things, don't forget that not everyone speaks English as a first language and not everyone is used to the accent. If you fall into either category, having a slower speed is likely to be helpful in the final video :)
@GlenM - Yes I believe slowing it down is good. In some part what she is saying is not very clear...she tries to add excitement by kind of adding the tone people use when they are smiling or laughing (because it sounds exciting) while talking but at some points it makes it sound very nasal like there is shortness of breath and the words don't come clear due to that and the speed of things. So ideally it will be good to slow it down, though YouTube has a function by which users can slow down or speed up videos. The voice sounds better than the first time, a bit more friendly and less dry. Cutting down repetition in the script will also help cut down the words needed and the length of the video. The background music is not motivating or relaxing, but it is subtle except when you hear the cymbals or heavy drum-roll.
Thanks @Flourish and @Roadie !
This made me feel so happy inside, and I already know what this site is!!
It's so accessible and I can't really picture somebody being turned off by it.
thanks @TheSeer ! I can definately realte to that! & cups makes me incredibly happy :) and I'm glad you feel the video portrays that warmness yay!
100,000,000 supportive conversations a week? Wow! I think this captures the 7 Cups of Tea mission pretty well.
Just a little thing, the 'ding!' sound effect at 0:47 in the forest scene doesn't seem to fit. It's like someone in the recording booth left their cell phone on. (I've noticed this in the other videos too.) Same for the sigh/huff at 1:15.
Sorry if it seems like I'm being overly critical. My favourite part of feedback is hearing things I can improve on, so I tend to hope/assume others are looking for the same sort of input.
I would love to know what other people think :)
Thanks @Clouder! I appreciate the feedback. I also wondered about that ding. My hunch is that it is used to help the person maintain attention, but I'm not sure. I'll check.
I love that new version! I have nothing to say about it except that I think its near perfection <3 (pss I like the fact that it will now be 7cups.com)