Help Us Teach Noni About 7 Cups
Did you know that we made forums because listeners let us know that we needed a place to better keep our knowledge?
We kept having discussions in the chatrooms that would inform the way we govern the site, then we'd forget about those ideas and have to have the same discussions over and over again. The forums were originally a way of capturing that knowledge. Then, the policies that govern the site would emerge from the discussion in the forums. In that way the forums are like our collective long-term memory.
The forums are not ideal for everything. We then started branching off to Google docs, especially for training information. We cataloged information in other ways too.
Having good long-term memory is key! What is also very important is the ability to retrieve that information. The search functionality in the forum is one way that we enable that retrieval to happen. One challenge with search is that you get a lot of information that can be difficult to comb through.
Well, thankfully, we will soon have another mechanism for information retrieval. And this can happen across the forum, google docs, self-help guides and anything else that we want to cover. Noni will soon have the ability to ingest/read all of this information and then provide an answer to specific questions that we have. Imagine if Noni could answer questions like:
-How do I become a peer supporter?
-What is the criteria to become an active listener?
-How can 7 Cups help me manage depression? anxiety? or substance use?
When a person asks Noni a question, it will convert the question into a string of numbers. This is called an embedding. It will then search through all the forums that we identify, all our training materials, google docs etc. and look for the information that is the best match to that string of numbers. If the information it has in long-term memory is a good match, then it will grab that information to share with the person.
What I need help with is teaching Noni. Imagine she turns on this FAQ ability. What FAQs do we want her to answer? What other information do we want her to learn?
If you are game for helping with this, then this is what we need. Grab any forum info you want included, or google doc, or anything else and enter in the below info in a comment. Where it says <url> put the actual URL in between those 2 arrows. Where it says <text> put the title in b/n those 2 arrows.
URL: <url>
Text: <text>
For example, if I want Noni to answer questions on becoming a verified listener, then I'd do the following:
URL: <https://www.7cups.com/forum/listenerjourney/ListenerVerificationProject_1839/GetVerifiedon7Cups_290064/>
Text: <Become a Verified Listener>
Thank you to all of you for helping us build out our long-term memory in the forums, google docs etc. I'm glad that we are finding new ways to get people this information more readily. I think this will help across the board. Please add below and let me know if you have any questions and I'll do my best to answer them.
@GlenM
Text: <Information about Content Development and Marketing Program>
URL: <https://docs.google.com/forms/d/e/1FAIpQLSdGEJKlio46Vu6_cQNn7a0h2tLAiOYe-UhW_6usG-yZUWYHDA/viewform>
Text: <Content Development and Marketing Program Trainee Application Form>
URL: <https://docs.google.com/forms/d/e/1FAIpQLSdGEJKlio46Vu6_cQNn7a0h2tLAiOYe-UhW_6usG-yZUWYHDA/viewform>
Text: <Mentor Leader/Teen Star Leader Application Form>
Text: <Join the Q&A Approval Team>
Text: <Content Development and Marketing Program Mentor Activity Updates>
URL: <https://www.7cups.com/forum/content/CDMSupport_2288/CDMProgressReport_276217/>
Text: <CDM Progress Report>
URL: <https://docs.google.com/forms/d/e/1FAIpQLSf2XnrHWY9kCWIuRyfrEyODlTnHTJOnk0HQ22orLGRneCorVg/viewform>
Text: <Academy Mentor Review Form>
i'll add more as and when i remember!
@GlenM
Text : <Academy Central Thread>
URL : <https://www.7cups.com/forum/academy/AcademyTeam_2313/AllAcademyMentorsMasterpost_269225/>
Text : <Academy Mentors Master post>
Text : <Listener Resources Master list>
URL : <https://www.7cups.com/forum/academy/AcademyPrograms_2311/Jointhe7CupsInternshipProgram_286477/>
Text : <Internship Program>
URL : <https://www.7cups.com/listener/training/mentors/>
Text : <Mentor Page>
URL : <https://www.7cups.com/listener/training/leadership/>
Text : <Leadership Roles>
@GlenM
This is a great idea! URL: <https://www.7cups.com/online-therapy/>
Text: <Feel Better With Online Therapy>
URL<https://www.7cups.com/forum/therapy/TheLatestonTherapySubcom_2349/WhatHappensDuring7CupsOnlineTherapy_296347/>
Text: <What Happens During 7 Cups Online Therapy>
@LisaMeighanMScGMBPsS thank you 🙌
I really like this idea! I think it is going to make things so much smoother and more efficient. Just one question - how will we quality assure? My concern would be adding lots to Noni but then changes not happening when threads/docs get deleted or tweaked etc. I feel this could cause problems if people were greeted with outdated resources/links from Noni.
URL: <https://www.7cups.com/forum/7cupsleadership/LeadershipResources_2404/MeetTheCommunitiesLeadershipTeam_276125/>
Text: <Communities Leadership Team>
URL: <https://www.7cups.com/forum/safe7cups/IIInformationUpdatesStation_1371/2020s7CupsBehaviorReportingProcessTrackingUpdatedVersion_226446/#2391760>
Text: <Behavior Report System>
URL: <https://www.7cups.com/forum/7cupsleadership/CommunitiesInformation_2314/UpdatedCommunityTrackLeadershipRolesMasterpost2023_289838/>
Text: <Forum Leader Roles>
URL: <https://www.7cups.com/forum/7cupsleadership/CommunitiesInformation_2314/UpdatedCommunityTrackLeadershipRolesMasterpost2023_289838/>
Text: <Forum Supporter / Community Mentor / Community Mentor Leader>
URL: <https://www.7cups.com/listener/training/>
Text: <Listener Training>
URL: <https://www.7cups.com/listener/training/points/>
Text: <Badges>
URL: <https://www.7cups.com/forum/7cupsleadership/WelcomingLeaders_2402/ForumLeaderAnnouncements_310826/>
Text: <Forum Leader Announcements>
URL: <https://docs.google.com/document/d/1vNaQSyebEDeB3HLXlUv6JNvPLOtNq-29bamX3gH4GEU/edit>
Text: <Project Leaders>
URL: <https://www.7cups.com/forum/7cupsleadership/ForumGuides_2597/StrugglingwiththeforumsFindyourhandbookhere_309768/>
Text: <Forum Handbook>
URL: <https://docs.google.com/forms/d/e/1FAIpQLSe-YdSN09jvrtUJVB-HExOKQ8DkEo9ZtvoWt98zSJpe3P9Mow/viewform>
Text: <Active Listening 1 Test>
URL: <https://docs.google.com/forms/d/e/1FAIpQLSe2hbLMIdBr16LQ48keucm10K5qjjh9EcgC0PUbn6wnqHiuqg/viewform>
Text: <Active Listening 2 Test>
URL: <https://docs.google.com/forms/d/e/1FAIpQLSdTeb0kLUHeBoQvc2b6Xubnev1BQHfNNuLrOhnCLAh0KVuf1g/viewform>
Text: <Active Listening 3 Test>
URL: <https://docs.google.com/forms/d/e/1FAIpQLSeUVpmdJ7JuFhkFmyTJypCt9FtE3kXLbinVhCMtwYnqcpcYdw/viewform>
Text: <Active Listening 4 Test>
URL: <https://www.7cups.com/forum/7cupsleadership/SafetyGuidelines_1374/ExpandedForumGuidelinesMasterpost_167937/>
Text: <Forum Guidelines>
URL: <https://www.7cups.com/forum/7cupsleadership/ProjectsEvents_2399/>
Text: <Forum Events>
URL: <https://docs.google.com/forms/d/e/1FAIpQLSeiPkuyjGZs7x2NY5b1tgkO5QoRRiXzFFobMpHiWthKUxgaKg/viewform>
Text: <Join Safety Patrol>
URL: <URL: https://www.7cups.com/forum/groupmod/CommunityManagersOffice_2008/Introducing7CupsWelcomePackMembersListeners_238986/>
Text: <Welcome Pack>
URL: <https://help.7cups.com/hc/en-us>
Text: <Help Center>
URL: <https://www.7cups.com/forum/safe7cups/IIInformationUpdatesStation_1371/ForumFormsFileFFFAlistofalltheformsyoumightneed_59702/>
Text: <Google Forms Masterlist>
URL: <https://www.7cups.com/forum/welcome/WelcomeIntroductionsto7Cups_1163/MembersWelcometo7CupsIntroduceyourselfHere_227534/>
Text: <Members - Introduce Yourself>
URL: <https://www.7cups.com/forum/welcome/WelcomeIntroductionsto7Cups_1163/ListenersWelcometo7CupsIntroduceyourselfHere_225605/>
Text: <Listeners - Introduce Yourself>
URL: <https://www.7cups.com/forum/siteupdates/Siteupdatesandchanges_2007/ForumFunctionalityProvideFeedbackHere_274852/>
Text: <Report forum bugs, glitches and technical issues>
URL: <https://www.7cups.com/forum/siteupdates/Siteupdatesandchanges_2007/ForumFunctionalityProvideFeedbackHere_274852/>
Text: <Who do I contact?>
URL: <https://www.7cups.com/forum/safe7cups/IVSafetyResourcesEvents_1059/HandlingMedicalEmergenciesinChats_74187/>
Text: <Handling Medican Emergencies>
URL: <https://www.7cups.com/forum/ldp/LeadershipPositionsResourceCenter_2141/CommunityTeamLeadersAdminandAmbassadors_245819/>
Text: <Admins & Ambassadors>
URL: <https://www.7cups.com/forum/7cupsleadership/LeadershipResources_2404/SelfCareBreakProtocolandGuidelinesForAutoBadgeRemoval_295199/>
Text: <Badge Auto-Removal>
URL: <https://www.7cups.com/forum/groupmod/GroupSupportInformationandUpdates_822/WhatistheCommunityLeaderBadge_305740/>
Text: <Community Leader Badge>
URL: <https://www.7cups.com/forum/projectsandevents/HelpWantedHub_2099/JointheWelcomingCommittee_308072/>
Text: <Welcoming Committee>
URL: <https://www.7cups.com/forum/projectsandevents/CommunityActivitiesEvents_1908/CommunityPlaylistThe7CupsMixtape_313555/>
Text: <7 Cups Mixtape>
URL: <https://www.7cups.com/forum/siteupdates/QuestionsandAnswers_383/Maintainingtaglistsanexperiment_177703/>
Text: <7 Cups Taglists>
URL: <https://www.7cups.com/forum/agingup/AgingUpSupport_1766/WelcometoUptown_254225/>
Text: <Teens Aging Up>
@tommy thank you, Tommy!!
URL: <https://help.7cups.com/hc/en-us/requests/new>
Text: <7 Cups Help Center>
URL: <https://help.7cups.com/hc/en-us/requests/new?ticket_form_id=360002054214>
Text: <Delete My Account>
URL: <https://help.7cups.com/hc/en-us/requests/new?ticket_form_id=360002045973>
Text: <Report a Listener>
URL: <https://help.7cups.com/hc/en-us/requests/new?ticket_form_id=360002054294>
Text: <Report a member>
URL: <https://help.7cups.com/hc/en-us/requests/new?ticket_form_id=360002045893>
Text: <Report a bug>
URL: <https://help.7cups.com/hc/en-us/requests/new?ticket_form_id=360002404573>
Text: <Provide Feedback>
URL: <https://docs.google.com/forms/d/e/1FAIpQLSeKdc41mqdmvjANHvb-pKr2ec-snE8u9v1YT6tmHmLtNe8owQ/viewform>
Text: <7 Cups Feedback Form>
URL: <https://www.7cups.com/forum/path/General_2443/StepupSeriesGrowthPaths_297657/>
Text: <Step up>
URL: <https://www.7cups.com/path/playlist/listener-learner/>
Text: <Listener Growth Path>
URL: <https://www.7cups.com/listener/become-a-volunteer-listener.php>
Text: <Become a Listener>
URL: <https://www.7cups.com/member/BecomeMember.php>
Text: <Make Member Account>
URL: <https://www.7cups.com/forum/listenerjourney/ListeningJourneyandQuestions_2397/MentoringMoments_282046/>
Text: <Mentoring Moments>
URL: <Smile Spreader Role>
Text: <https://docs.google.com/forms/d/e/1FAIpQLSfo8Myq7_mZ3_lt0AtTwRf4-7g3Fvy42oz3h-IXGS-C6Slu7g/viewform>
URL: <https://docs.google.com/forms/d/e/1FAIpQLScsCXyPYjQ4dsfLMh2ZzXC4of1lEutJsSasbkzc6JLDq7b8ow/viewform>
Text: <Appreciate someone> <Appreciate a member> <Appreciate a listener> <Give positive feedback> <Peer Appreciation> <Peer Appreciation Form>
Text: <Leadership Development Program>
URL :<https://www.7cups.com/forum/ldp/LeadershipDevelopmentCourseStartHere_2118/LeadershipDevelopmentProgramBecomealeader_288442/>
Text<LDP Application>
URL: <https://docs.google.com/forms/d/e/1FAIpQLScFeU5WrT04UvHHn3FDi_0g-XL2ja3Dzh694i9EEUzSM8z3SQ/viewform>
Text: <LDP Step-by-Step Walkthrough>
URL: <https://www.7cups.com/forum/ldp/LeadershipDevelopmentCourseStartHere_2118/LDPStudentStepbyStepWalkthrough_292702/>
Text: <LDP Courseworks link>
URL: <https://docs.google.com/document/d/1nz_dIGFWXx4aDxEU0KLl09QQtt_LaKd57y_TbtV7YLw/edit>
@GlenM
I'm glad we're working on this. Sometimes it's difficult to search for things.
Is there a way a user can see all their history in the forums? It could be helpful to see all the forums one has started or contributed too.
@LovingPeacefulHeart have you tried the forum search where you select the different boxes for "my threads" and "subscribed"?
@LovingPeacefulHeart
Hey Peaceful, you can find a list of threads posted by you here - sadly there isn't currently a way to search for individual user posts :(
I agree, hopefully an improved and more effective forum search is implemented soon!
@LovingPeacefulHeart Hello Peace, you find it in their profile. You will find a list of forum threads a user has made.
7cups Peer Appreciation form:
https://forms.gle/hfwDBA8dTaP6bhta9
For Tulips Nominations
https://docs.google.com/forms/d/e/1FAIpQLSeCrC7eiEUitA1VViL-On8JLtRxSYDvO5GdSHJDaBPusNQUcw/viewform
Leadership Spotlight Nomination Form
https://docs.google.com/forms/d/e/1FAIpQLSfHVHsSPon2gUT04Kud-FzM2C0Davv7wanaI60ve-B16z4hiQ/viewform
Care Support for our Listeners!
https://docs.google.com/forms/d/e/1FAIpQLSfpDGFX-JBDLBAyVgxT3hoerLcOtm9yQALsuUzE3S2UiCDJTQ/viewform
@LovingPeacefulHeart thank you!!!