Discussions in Progress - Conversation not found. (Code 1001)
Not sure if this is the place to report problems/bugs,
On a few separate occasions now, I have clicked a link to a discussion in progress. It then loads an empty conversation room with the message:
Conversation not found. (Code 1001)
- Sorry if this has already been reported -
I confirm this happens to me as well.
@Planet how often would you say it happens?
@KrinkTheMellowUnicorn
Very often, I'm pretty used to it actually.
I assumed that the meeting or discussion was simply canceled, but it seems to be more than that.
@Planet - it might happen when the chat is ended prematurely and then restarted?
@heather @iara @laura are you hearng about this problem?
@KrinkTheMellowUnicorn
It's been happening alot lately but it has never happened when I have been on my lab top only when I have been on my ipad, if that's any help :)
@amazingRainfall28 it's like how the TV always starts working again when the cable guy shows up :\
@KrinkTheMellowUnicorn
@delphin
@amazingRainfall28
@Planet
As @Heather pointed out below, is it possible those are teen discussions (which you would not have access to)? By the way, if you don't mind sending me a PM to explain how you did that, it would be really appreciated as it is very useful!! Thanks! :)
Hmm...I haven't seen that one. @KrinkTheMellowUnicorn - is this a known bug?
@Anomalia @Delphin - I have seen this myself at least once. It appears to be a problem of the link to the discussion failing but I'm not sure I know how to recreate it consistently.
If you report it when it's happening we have a better chance of figuring out what is awry.
@KrinkTheMellowUnicorn
Happening right now for the guided discussion "Movie Event"
https://www.7cups.com/member/connect/conversation.php?c=mWRjdnqak-JO42iaWIaY
@squib - sorry I missed this one. Best to open a support ticket in real time as @rocketsmom explains below. We need to figure out the pattern for when the links fail.
@delphin
At the top of your browser screen, you can go to "Community" then to "Support & Feedback." At the bottom of that page is the button to submit a bug report. Thanks for letting us know!!
@RocketsMom
Thank you, I knew there had to be a Support & Feedback, but I had misplaced it haha.
If I encounter the bug again, I'll be sure to submit the bug report.
I am a new listener to this website (have been on for about 3 weeks), so I am still learning how to navigate this platform. So I am not sure if this is the correct spot to log feedback on technical errors; therefore, if it is not will someone please let me know where I should be posting these errors.
There are two errors with the Back 7 cups release. The first error is that under my listener account I pledged to back 7 cups, my charge card was charged but I do not see the additional paths (or the personalized growth path) that was to be added when I donated to back 7 cups.
The second error is that I added a member profile so that I could learn what the members are seeing and what they receive when they back 7 cups. I was successful in adding a member account. I then donated money to back 7 cups. When I logged in it said that I have a personalized growth path but when I click on this path to begin it takes me back to the back 7 cups donation page.
I am unsure if I am doing something wrong because I do not know the system thoroughly or if this is a bug or technical error with this being a new functionality to 7 cups. Please let me know the status of these issues.
Thanks you, @chasingchaos ~Amy
@chasingchaos
Thanks for bringing these up!! I will go ahead and tag @KrinkTheMellowUnicorn but in the meantime, can you please submit a bug report? To do that, go to the top of the screen, click on "Community" then "Support & Feedback" and the button for the bug report is at the bottom of that screen.
@RocketsMom Thank you for telling me how to do that! I am learning more and more everyday :) I did it, yeah!!!
@chasingchaos
Yay!! Nice job. It gets easier quickly as you get used to it :)
Yup this happens a good bit to me too. :)
@Krinkthemellowunicorn - I'm wondering if this could be related to adult/teen discussions. If an adult clicks on a teen discussion in progress, they wouldn't be able to access a teen room... and vice versa.
@Heather
Good point!! That would also explain why I haven't experienced it.
@Heather - that could be one problem. I would think we could only show discussions if you have permission to join them?
However it has happened to me at least once and I am an adult-teen listener.
@Heather
I can confirm just now that I clicked on a discussion in progress and encountered the error. Because you mentioned that it could be a teen/adult discussion issue, I checked the calendar after the error and the discussion I tried to enter was indeed a teen discussion.
As @KrinkTheMellowUnicorn stated, only discussions that members have permission to join should be displayed. Or at the very least, give some indication that it's a teen/adult discussion.
@delphin - Thank you for that!
my coment is about a 1 on 1 convoation with a listener where the error 1001 thing happened
im sorry if this has been said before i didnt read all the posts
this happened to me and i tried searching the listener up and they where not on 7 cups any more i thought they had deleted there acount but i searched them up a few days later and they were on 7 cups i sent them a measage and found out they had just had there acount deactivated for a day or 2 or something because they had got some bad reviews so 7 cups said they needed to do some more training or take some time out or something