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May 11: Tracking Down a Pesky Bug!

User Profile: Laura
Laura May 11th, 2016

Hello Everyone,

For the last 14 days, we've been trying to track down a site bug. We have been unsuccessful in isolating it thus far and it has been causing problems on our back end. We first noticed this bug 2 weeks ago. In order to continue to hunt down this bug, we need to revert the site back to what it looked like 14 days ago. This means, you will see temporary changes on the site. Everything will get added back as soon as possible.

Items you may see change during time:

-----> Therapist directory & community removed

-----> Teen Mentor Page removed

-----> SEO Photo Updates removed

This will NOT interfere with your ability to chat, talk to members, pick up generals, participate in the group rooms or use the forums. We will restore the site to its most up to date functionality as soon as we are able!

We apologize for any inconvience! Thank you for your patience!

Important note: All of your personal information is still 100% safe & secure. The bug is related to our on-site tracking systems.

31
May 11th, 2016

@Laura So happy to hear this is getting addressed and hopefully fixed soon! There has been lots of confusion and frustration over this bug and sadly some members were getting the wrong idea, that their posts were being deleted on purpose. Thanks Laura! smiley

2 replies
User Profile: Laura
Laura OP May 11th, 2016

@KindListening

Thanks for your message. This bug was not related to forum posts being deleted. If someone has had a post deleted, please have them email us at community@7cups.com, describe the name of the post and the forum category it was deleted from.

1 reply
May 11th, 2016

@Laura Oh, opps! Misread!

I'll certainly do that!

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User Profile: Arcie
Arcie May 11th, 2016

What type of bug is this that is causing those new features to be removed?

User Profile: Jenna
Jenna May 11th, 2016

@Laura

Thanks for the heads up. I hope it's able to be resolved soon.

User Profile: 7degrees
7degrees May 11th, 2016

@Laura Hope you all can get the pest control over soon to exterminate all the bugs! :P

User Profile: Matildah
Matildah May 12th, 2016

@Laura Good luck hunting that bug! :o

User Profile: Ranaeil
Ranaeil May 12th, 2016

@Laura

Hopefully ya'll can get to the root of the problem and squash the bug. Thanks for the heads up! :)

User Profile: Laura
Laura OP May 12th, 2016

This has happened! The site is reverted back!

2 replies
User Profile: cyanPlatypus6370
cyanPlatypus6370 May 12th, 2016

@Laura ... It's fixed? It's over? (I don't think it affected me at all, but thanks anyway!) heart Platy

1 reply
User Profile: Laura
Laura OP May 12th, 2016

@cyanPlatypus6370

Hey there platty... not fixed yet! :(

More updates to come!

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User Profile: sweetrosa1987
sweetrosa1987 May 12th, 2016

We're going on a buggy hunt a buggy hunt, a buggy hunt...we're going on a buggy hunt to catch a big, bad, mosquito!!!! 😔

User Profile: Anggi
Anggi May 12th, 2016

Bug, bug go away, please don't come back xD

User Profile: BDRD
BDRD May 13th, 2016

That awkward moment when you downloaded the app 14 days ago...