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Bug Update- July 09, 2020

User Profile: ASilentObserver
ASilentObserver July 10th, 2020

4e628ecf0fe227786cb15abbbd66a075.png

Hello Community,

As you might have noticed an unusual event: When you are giving a command to open or close anything or clicking on something, a black border is appearing with the click as shown in the above image.

If you are wondering what is happening?

You do not need to worry about it. We are informed about it and looking into it to fix it. We will keep you updated once it gets sorted out.

We appreciate your support and patience. Thank you!

Keep Coming Back!! Red heart

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User Profile: starcrossedellie
starcrossedellie July 10th, 2020

I would like to thank techinical staff for fixing the profile bug! It was prompt, excellent work.

User Profile: Kunoichi91Warrior
Kunoichi91Warrior July 10th, 2020

I'm "Looking at the bright side "

Banner helped me see something important 😊

Thank you for the useful information .

July 10th, 2020

@ASilentObserver

Am I the only one who thought it was a new feature and actually likes it? laugh

3 replies
User Profile: bouncySalamander26
bouncySalamander26 July 10th, 2020

@admaiorasemper

You aren't alone-I kinda like it too! Grinning squinting

2 replies
July 10th, 2020

@bouncySalamander26 high five smiley

1 reply
User Profile: bouncySalamander26
bouncySalamander26 July 10th, 2020

@admaiorasemper

*high-fives* heart

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User Profile: cyanPlatypus6370
cyanPlatypus6370 July 10th, 2020

Hi Obs!! I saw just 'bug update' and thought oh maybe someone reported it and it's been fixed!? How do I report a bug? It is a problem with the "Watch a Video" step within the Growth Path/Growth Steps.

I had not noticed this problem you are speaking of, but I am glad someone/s are working on it for us :)

Thanks for keeping us updated, Obs :) Platy

@ASilentObserver

9 replies
User Profile: RarelyCharlie
RarelyCharlie July 10th, 2020

@cyanPlatypus6370 You can report a bug in the Help Center: Submit a request

Charlie

User Profile: Tiredsoul838
Tiredsoul838 July 10th, 2020

@cyanPlatypus6370 I am having the exact same problem!

1 reply
User Profile: cyanPlatypus6370
cyanPlatypus6370 July 13th, 2020

@Tiredsoul838 - not exactly "up-vote" ... but you know "compassion heart" if in 1-1 or group chat :)

I like the video step one of the best; I've been through all of them, so going through them again now. Any certain video you like "best" or really well? I don't remember if this one is here or if I got it linked from a video here in YouTube but ... Have you seen the video of when Robin Williams went to meet and visit Coco (the gorilla)? It is very sweet.

(And for me, even more sweet, now that both of them are gone.) Oh yes, @Obs, we need a Grief Support area - sub-community or not, able to subscribe to it and to FIND it, would be very helpful.

<3 Platy

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@cyanPlatypus6370

Several of us have reported that big and had no response. There is a way round it though. Go to My Path, Mondfulness Exercises, watch a video from there and at the end it says continue on growth path and moves you past the step you were stuck on. Good work around till they fix it.

5 replies
User Profile: cyanPlatypus6370
cyanPlatypus6370 July 13th, 2020

@Everythingisbetterinyourpyjamas - Good to know! I do not understand your method of going around it through mindfulness (as I thought there were no videos really in Mindfulness). Thank you (and others) for reporting this bug. I'd prefer to have 'credit' for my actual step (video) than for something I did really fast just to get a step in (worry on cloud for example). ~ Platy

4 replies

@cyanPlatypus6370

Mindfulness is all recordings. They are really good you should give it a try. Other option is to stay stuck at the point on your growth path till they fix it could take a while. I always watch the video on the growth path first because like you I want to see them. Then when it gets stuck when I click finish video I go and find a short mindfulness recording to do. Hopefully they will fix the bug soon.

3 replies
User Profile: cyanPlatypus6370
cyanPlatypus6370 July 14th, 2020

@Everythingisbetterinyourpyjamas - Last sentence, I agree. Mindfulness is not usually a video - unless it is introductory or the "you may close your eyes but you don't have to" sort. I get past the video and continue on my Growth Path in another way, so I am continuing on the growth path. But like I said "Watch a Video" is one of the steps I like the most. The website does not register that I have clicked the "completed step" for the small 'wheel of thinking/processing' just keep going and going - nothing happens.

I guess I'm going to have to actually report this as a bug somehow :( I really didn't want to - like majorly. Mostly because the tech team likes to ask me all these questions that I have no clue how to answer, sadness. Well, good night then. ~ Platy

2 replies

@cyanPlatypus6370

How do you get past your video and continue on your growth path in another way. I'd love to know an alternative.

I agree reporting a bug is hard work. I try to put all the answers on my original message and they still always come back with the same questions. But reporting it is the only way to get it fixed.

1 reply
User Profile: cyanPlatypus6370
cyanPlatypus6370 July 15th, 2020

@Everythingisbetterinyourpyjamas - yes, me too. I want to be like, umm did you read my first message? okay go back and read it and then ask me what is important from my specific problem! (sigh) p.s I have mostly pjs, ready for bed now :) it is 2:07am after all :O Platy

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User Profile: Mankka
Mankka July 10th, 2020

@ASilentObserver

this a couple of the weeks of the black framework already is for me and not only on the side of the 7 cups, but on all other sides. I think that this black framework is not 7 cups of his problem.

1 reply
User Profile: RarelyCharlie
RarelyCharlie July 10th, 2020

@Mankka Yes, I wondered about that. But I tried a button on a simple test page just now, and it works correctly in Chromium. There is a black outline when I tab to it using the keyboard, but no outline when I click it with the mouse.

Charlie

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User Profile: lyricalAngel70
lyricalAngel70 July 10th, 2020

@ASilentObserver

Hahaha, I thought its a new update or something :D

Thank you to all the people who are trying their best to fix this bug behind the scenes. We may not know you personally or haven't have got a chance to get familiar with you guys but just know that we highly appreciate your efforts. ❤

Good day! ❤

User Profile: TortueDesBois
TortueDesBois July 10th, 2020

@ASilentObserver I thought this was testing things for working on accessibility of site and then guessed it would be temporary "bug"

User Profile: TortueDesBois
TortueDesBois July 10th, 2020

@ASilentObserver what bother me a lot more is about the notifications that lead me in threads i have no access (i guess listeners-only. subcommunity-leaders zone or teen-zone) or notifications about teen events, or being tagged in threads that i cant access

User Profile: TortueDesBois
TortueDesBois July 15th, 2020

@ASilentObserver

then lead to a link starting by " https://www.7cups.com/forum/ListenerLearningJourney_149/ "

why i am receiving it as i am a member???

1 reply
User Profile: ASilentObserver
ASilentObserver OP July 15th, 2020

@TortueDesBois It is because of alert setting issues Tortue. Fixed it now! thank you for the reminder

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