Community Liaision Account!
Hi All!
As many of your know, @Heather, @Iara, @Amelia and I all get many Private Messages every week! In order to better communicate with the community, we have set up a Community Liasion account that ALL users are welcome to message for extra help & to get questions answered.
You can find it here.
To start we will have @Dillion helping to respond to people who use this account. Dillion is an Ambassador who has a positive, supportive voice. He is knowledgeable about the community and will be able to help answer questions.
If this project is successful, we may add more people to help manage this account.
Please feel free to message this account if:
1) Questions about active listening skills
2) Questions about how to get more involved in the community & who to talk to to get involved
3) Questions about listener or member rejections.
Note: Please do not include specific information about why your account was rejected. Make sure to refer to the support FAQ first. If you message us, we will point you to the Account Review Request form. If you need to report a bahviour about a listener, please leave a review, or if you need to report a fellow member, please email our Community Team.
4) Questions about the site or app
Please do not message this account if:
1) You want to report specific users for poor behavior
2) You want to know why you have been muted - If you have been muted for a 3rd time, resulting in a one year mute, please fill in the Mute Lifting Review Form.
Thank you all!
Hello all I am just curious I cant seem to figure out how to switch from my member account to my listener account without having to change my password everytime anyone have any idea how to do so without switching my password again??
@Tealchip10
Well switching your account means logging out from your Listener Acc and logging into your Member Acc. I find it pretty logical to be that way. Do you mean on the website or the app? I believe on the app the change is more smooth if you choose same password for both accounts.
@cristiana33 I have the same password so one both my computer and my app at the moment arent giving me any other options it keeps jumping me into my memeber account
@Tealchip10
I'm not sure I understood. Maybe @KrinkTheMellowUnicorn can help you more with this, but this isn't a community question btw it's more of a technical issue.
@Tealchip10 - if you used to be able to switch easily and cannot now then it sounds like one or both passwords were changed but they are no longer the same. To enable easy switching between accounts you need to have the same email address associated with each and then use the same password for both.
I've been trying for half an hour or so to connect to a listener on the app and I've been unsuccessful, any advice?
@MattR1226 Hey there! I'm sorry for the long wait- it's flooding with many requests at the moment (40+ requests) so it may take some time before a listener is able to take up your chat. Some things you can do is to specify a topic that you may need greater help in (Listeners are more likely to take up chats when you specify the topic) or browse for available listeners here to start a chat with them. 
How do you change your profile picture ?
@xashwex Hey there! ^^ You can change your profile picture by going to "Me" at the top of the website and clicking on "My Settings", which is where you will find the option to change your profile picture. :)
On my phone, I've been having trouble viewing my feed and getting replies to forum/discussion posts to appear. Is there some kind of connection issue or update I need to know about?
@safeandsoundta Hmm, that's odd- if this problem persists for you, you can submit a Technical Support Report here. I'm going to tag @KrinkTheMellowUnicorn here to see if they know anything about this.
@YayyySphere Thank you so much for the info and the tag. It's been like this for a few days now!!
@safeandsoundta - the feed had problems over the weekend but I believe it is ok now. Not sure why the forum posts weren't showing.
Are you still having these problems?
@KrinkTheMellowUnicorn No, I'm not having these problems anymore. Thanks for the info! I appreciate the help.
Can't edit my profile. Ive tried on both apps. Someone please help?? Message me
@Witchy1 Hello! :) I don't think it would be possible to edit your profile from the apps- at least not from my knowledge. 
However, you can edit your profile from either your phone's Safari or you can edit your profile from the website under "Me' and going to "My Settings".
@YayyySphere
Thanks! 
Why isn't there a category for social phobia? It's a completely different experience to have this than generalized anxiety disorder. I can't relate to the posts in the anxiety support category!! I hope a category can be added😞
@georgiaaigroeg Hello! :) There is actually a sub-category on Social Anxiety Support and Sharing here. I hope this is what you are looking for!
Two of my chats got deleted completely
Why is that?
Can listeners delete chats?
@Majid1
Hey! It may be a mistake that happened but if you can't find them, chances are: 1) you got blocked or 2) you clicked on that 'x' button you can see on your chat sidebar and therefore you will not see the conversation anymore.
@Majid1 To add on to what @cristiana33 has said above, your listener may disappear from the chat if they have their accounts deactivated. :)
How can yòu become a listener?
@Thisplacenolongerfeelslikehome
Check this thread and you will see this question was answered various times. :) Good luck!
