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Hi - I'm Ece from the 7 Cups Product team!

User Profile: Ece7Cups
Ece7Cups May 28th, 2019

Hi everyone! I'm Ece from the 7 Cups Product team. 👋

I've spent the past couple of months hard at work with our engineers on behind-the-scenes improvements to our email & notifications servers, SEO, data & analytics, and all sorts of QA & bug fixes. So far I've been quietly lurking but wanted to post a note to say hi & introduce myself as I'll be more actively communicating going forward!

I'm so glad to be working on this amazing mission & so impressed with the dedication of our listeners! My virtual door is always open for feedback & thoughts.

Thanks so much for being part of our community! 🙏
Ece

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User Profile: Hope
Hope May 28th, 2019

@Ece7Cups

Hello Ece! Lovely to see you in the community!

User Profile: exuberantlemon
exuberantlemon May 28th, 2019

@Ece7Cups

Welcome

User Profile: TheCollisionCourse
TheCollisionCourse May 28th, 2019

@Ece7Cups

Ece, nice to finally meet you!

Hope we make great progress with you and thanks for helping out here, we appreciate you!

User Profile: determinedSummer25
determinedSummer25 May 28th, 2019

Thank you for all the work you've put into this site!!

User Profile: Laura
Laura May 28th, 2019

Great to have you in the forums Ece! Welcome!!! And thank you for all you do for our community!

User Profile: Smiley323
Smiley323 May 28th, 2019

Hi Ece thanks for this site is helpfull

User Profile: MistyMagic
MistyMagic May 28th, 2019

@Ece7Cups

Welcome! Welcome! Welcome! Lovely to meet you Slightly smiling

Listening .... One Step At A Time

User Profile: Lostinthought1993
Lostinthought1993 May 28th, 2019

Welcome!!

User Profile: soulsings
soulsings May 28th, 2019

@Ece7Cups nice to meet you. Thanks for all your work for 7cups.

The only thing I notice that is really wierd that has happened in the last few months is this:

On the Chat 1-1 page when I use the scroll wheel to go down the list it automatically keeps returning to the top. What I want to do is be able to stay on the list wherever I am so I do not have to race to click on a name before it automatically returns me to the top.

The same thing happens in Group Support chat after I click on one of the discussions I am here so when I try to announce in rooms at the bottom of list I am automatically brought up to the top. I would use the list here to announce but it does not indicate teen or adults https://www.7cups.com/connect/groupChatrooms.php

So I do not know what you can do about that. Right now I am racing to get to the bottom before it flips me back to the top of the list. It was never like this until a couple months ago. It is not very user friendly. Sometimes I have to hold down the page down key to get to the bottom of list and quickly click on 1-1 chat or Group Support Chat before it flips me back to the top.

3 replies
User Profile: Ece7Cups
Ece7Cups OP May 28th, 2019

@soulsings thanks for sharing this feedback! if you haven't yet, could you submit a support ticket for the issue via https://www.7cups.com/supportDesk.php, that way we can triage it & see if other users are reporting as well. thanks!

1 reply
User Profile: EvelyneRose
EvelyneRose May 29th, 2019

@Ece7Cups

welcome! And yes same thing happens to me

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User Profile: Jill7Cups
Jill7Cups May 28th, 2019

@soulsings same thing happens to me! A race to find the PM or the room I need before it hops back up. I finally was able to get it on video so am submitting a bug ticket about it this week.

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User Profile: PaolaGiordaniMA
PaolaGiordaniMA May 28th, 2019

@Ece7Cups

Thank you for working so hard to make this platform work for us and for clients! We sure appreciate it!