Course 3, Discussion 2: Accepting and Providing Feedback

Hi Coffee.  I wanted to pop in and just thank you for all that you do.  I've seen you be so empathetic toward other listeners in the Listener Support Room who are struggling, and it's been so great to witness.  Thank you for being such a caring presence there.  

I do want to chat with you about how you get tasks done and your communication around this.  I know that sometimes tasks you've agreed to do don't get done for 3 weeks or more.  You're not in trouble.  I understand that sometimes it can get difficult to get things done for a variety of reasons.  I need you to communicate with me about it, though.  Let's talk and work together to address whatever the issue may be.  What would be a good time to do this?

I know that you're so consistent in responding to members within 24 hours, and that you demonstrate so much respect in always showing up on time.  Your dedication is clear.  I'm betting that a little teamwork could help us behind the scenes.  

Thank you so much for your sevice and I look forward to working more with you!

@FrenchToast

✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).

Hi coffee, I hope you are doing well. I wanted to stop by and appreciate how caring and empathetic you are towards people. I was wondering about the updates of the assigned task which needed to be completed 3 weeks before. since you did not reach out to me, I am up for a discussion. Feel free to let me know if you are having any difficulties. I admire that you are punctual and have an impressive 24-hour response time.  Your contribution to this community is inspiring. Have a great day. 

Hi Coffee

I want to start off by telling you its really nice to have you in the team :D You are responsive and punctive which are both great traits but i also want to talk with you since ive noticed you havent been communicating lately and havent done your assigned task for 3 weeks so just curious if you want to tell me more about the reasons behind? you are a really empathic person and i believe you arent doing this to hurt anyone so i hope you want to resign this issue with me.

Best regards
Chresser

@FrenchToast @yourbuddy30

This is the situation:

Username: CoffeePerson198

Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic. 

Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed. 

✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).  Hey there CoffeePerosn198! How are you doing today. I am, Souris, the team leader for XYZ. I want to commend you for being on time for all of your team meetings, and responding timely to all the notices regarding our meetings. I have noticed that the tasks assigned in the emails haven't been completed. CoffePerson198, though you are attending the meeting you have not been replying to me with regards the tasks in the meetings. These tasks are important to move on to the next step regarding project LMNOP. You are not communicating well with me, the team leader, in regards to why the tasks aren't complete. I feel as though you may need to work on your communication skills as well as your time management  skills. Lastly, I want to commend you on your kindness and  empathetic gestures toward our guest at the meeting. It conveys that you have really been working on the socio-emotional tasks assigned to our team. 

 ✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words! Great use of the sandwich technique @theonlychresser

♡❥❥❥❥❥❥❥❥❥❥♡❥❥❥❥❥❥❥❥❥❥❤︎❥❥❥❥❥❥❥❥❥❥♡❥❥❥❥❥❥❥❥❥❥♡

@FrenchToast

This is the situation.

Username: CoffeePerson198

Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.

Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.

✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).

Hi coffee, hope you're doing okay. and i appreciate you getting involved in the program, as well as your sense of punctuality that's brightening our community. i wanted to discuss about the task you were assigned for, which hasnt been completed yet after three weeks. i wanted to see if there is a problem and whether i can help you out with it or not. i want you to know you can ask for guidance or hit me up anytime with questions. and im here for you : ) . im truly thankful for your presence, and helping people out. Feel free to say your opinions, and have a good day!

This is the situation.

Username: CoffeePerson198

Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.

Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.

✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).

Hello Coffee, I hope you're doing well. I'm Renjik, the team leader for our project, and I wanted to check in with you. First of all, I want to thank you for your great work so far. You've been very punctual with all your tasks and meetings, and your dedication to helping people is truly admirable. However, I noticed that you haven't completed some of your recently assigned tasks, and I haven't heard from you in three weeks. I wanted to reach out and see if everything is okay, or if you're having trouble with something. If you need any guidance or help, please don't hesitate to ask me. I also want to remind you of the importance of communication. It's essential for any project and team to ensure smooth progress. I appreciate your kindness and commitment to the project, and I look forward to hearing back from you soon!

@FrenchToast

Hi CoffeePerson198! I would like to commend you on always being punctual and responding in under 24 hours. However, I would like to point out some areas that you could improve on. You seem to be struggling to complete assigned tasks for 3 weeks, not communicating with myself as your leader, I would like to why the tasks are not being completed. Please let me know if there is a way, I can assist you. Additionally, I would like to appreciate how it is obvious you are very caring about people and exhibit signs of being empathetic. 

@FrenchToast 

@FrenchToast

Username: CoffeePerson198

Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.

Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.

✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise). 

Hi Coffee!! I hope your day is going well :) I wanted to let you know how much we appreciate your punctuality and dedication to 7Cups. I also just wanted to remind you that you have some missing assignments. It is important to communicate with me and other leaders if you have some issue regarding your tasks. We know you really care about people and want to give it your best here at 7 cups :) Thank you once again for all your work.

@FrenchToast

✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).

Hi CoffeePerson198.  I'm so glad you are part of our team.  You are so caring and punctual and it is great to see how you impact others with this.  I'd like to bring to your attention that one assignment has not yet been completed for 3 weeks and I'd like to chat about what is going on with this one assignment as it has gone on and it hasn't been an issue with any of the others.  Would you please share with me what has been happening with it?  It's an important part of our team's responsibilities.

Thank you for sharing that.  I appreciate your candor and look forward to seeing your missing assignment.  You are such a valued part of this team.  You are quick to respond in under 24 hours when we reach out to you, and you are so empathetic with members and team members you interact with.  Thank you for all that you do. I look forward to continuing to serve with you.

@FrenchToast

Hi CoffeePerson198,

Your prompt responses and dedication to the team are truly commendable, and your empathy towards others is always evident. However, it seems that some of your assigned tasks have been left unfinished for the past three weeks, and I haven't heard from you about the reasons why. I believe in your abilities and your commitment to the team, so I’m confident we can find a way to get back on track. Thank you for your continuous hard work and positive attitude!