Unban my account already....
Hi, I been waiting for a long time now like seriously 3 weeks at very least since everything started... First I got moved my listener account to 18+ group and then when I asked for help I got banned then I had to prove my age with identity card or whatever with a photo... But everything about why I got banned is solved.. BUT, why do 7 cups team has not unbanned it ? Neither I been getting any news at all, and I also have asked for support about my problem through my member account and even then I got absolutely no answer.. Can honestly anyone help me with this hell of ban ? (A bit of back story: 7 cups team has tried unbanning my account but they said they weren't able to do so.. They sent me to 7 cups tech team, but they just left me after giving a question, so I haven't heard an answer from them even when I left them few messages..)
@Amelia @Laura @Heather @Iara
you can always use the form that appears when you login to a suspended account, to request your account be restored or email community@7cups.com :)
@Liv
The form that appears after login is absolutely nonsense, it asks what I can do to improve my listening so going through there is not the way... I already emailed 7cups community, thats how i solved everything and got to 7 cups tech team
@BioStar
I'm very sorry to hear your frustration, can I recommend you contact community@7cups.com
I will also tag some who may be able to help to solve this issue;
@Laura @Heather @Amelia @Iara @Cris @KrinkTheMellowUnicorn
@HarveyM
Did you guys read my post or just read half of it ? I mean I stated clearly that I already contacted them, I'm asking for other for help that are in 7 cups...
@BioStar
I have read your post, I'm sorry to hear you're frustrated.
But no, unfortunately there are no others within 7Cups other than the email given or the admins tagged by myself and @Liv
@HarveyM
Okay well, I'm not frustrated, I'm just annoyed that they still didn't unban my account when I did everything they asked... Ok I'll try emailing them again :/
@BioStar
Alright!
Best of luck!
I did indeed read your post. I have tagged all the CMs (Community Managers) that would be able to help assist you. You can also try to reach out to tech support again, as well. Best of luck!
@BioStar
Have you tried emailing Amelia directly?
Amelia@7cupsofteam.com :)
Hey there! Do you mean you've been suspended or banned? A suspension lasts for about two weeks but a ban is usually indefinite. However, if you've contacted 7 Cups and they've said they'll unban you and the issues have been resolved, then they're likely be on the case and in time you will get your account back. It may be slower getting responses right now as it's the Christmas period. Good luck!
@SilentSerenityy
I meant as literally banned, not suspended for few weeks... And since I got no Christmas, I don't really care that much that people are gonna reply slower because they have them... But I respect non the less if they are busy with that holiday
@BioStar--I emailed you back two days ago. I sent you another email just now.
(Thanks for the tag, @Liv!)
I wish there was another avenue for contacting the administration, other than emails. I'm old school and FAR prefer to send a Letter, or make a phone call. But no Address or Phone # is available 😐 This even prevented me from making a Donation
@Laura
@ChromeLotus
I had an idea the other day. Wouldn't it be amazing if 7cups had like a headquarters? You know a building that has an address! And a business phone! Idk I would love something like that. :3
@BurningEmber
The phone would be ringing 24/7!
@SilentSerenityy
true haha. Said I had an idea not that it was a good one 😂
@SilentSerenityy
The fact a Listed Phone # would be used extensively, just shows how much one is needed
@BurningEmber I could have sworn it was in the terms at one point in time! In order to delete an account it gave an address to send mail to. Does anyone else recall this?