Community Management Intern - Moderation Coverage
Hi All!!
As many of you know, the community team works hard to keep our community safe. You can see what we initiatives we will be working on in Q1 2018 here!
While our volunteer moderators do an awesome job keeping the rooms safe and supportive, we have heard feedback time and again that our chat rooms would benefit from more coverage (especially at all hours of the day). This feedback has come in via the forums, emails and suggestion box. Remember, we brought on Heather and Power as safety coordinators to help with safety issues during hours of the day the community team is not usually online! Despite our best efforts to build a supportive community environment, there is one problem we've not been solve - scheduled moderation shifts and 24/7 coverage.
Therefore, we are excited to share that well be experimenting with a program to bring 24/7 coverage to our chatrooms. This role will differ from our volunteer moderation roles as it will be less focused on community building activities (like discussion hosting and creating a welcoming environment) and more focused on monitoring the safety needs of a given room. Please see the full role write up below.
Who should apply? Any listener or volunteer in good standing may apply for this internship. We will also be opening up the role to anyone outside of our organization.
Role title: Moderation Community Management Intern
Description:
We aim to provide a safe experience for all of the users on 7 Cups. We are looking to hire a paid Community Management Intern(s) to help proactively manage existing safety initiatives in the 7 Cups community with a focus on chatrooms. You will be monitoring assigned chatrooms and working to proactively de-escalate conflict and build a supportive environment.
Role Duties -
Be present and on-call in the community during your shift hours to help resolve safety issues as quickly as possible in your assigned chat rooms
Monitor and support the proactive removal of group support spam and inappropriate content/ conversation.
Build a positive and supportive environment in the chatrooms
Work closely and collaboratively with volunteer moderators
Monitor the group support emergency form during your shift
Support all volunteer moderators in their efforts to resolve safety issues across the site in a timely manner
Skills -
Strong boundaries required
A natural leader & supportive role model to volunteers
Orientation to stats and data tracking
Proactive problem solver
Calm in difficult or challenging situations
Must be 18+ & Successfully pass a background check
Ability to de-escalate conflict quickly and efficiently
Thanks Laura!
Thank you Laura! This is the answer we've been waiting for! 2019 seems to have lots of good things waiting for us on 7 Cups. Best of luck for this project!
@Laura
oh wow I love that new role! Sounds very interesting and I would love to be one of them 😊
May I ask what is the shift period like?
@Laura How can one person monitor 15 rooms 24/7?
@Regmo I'm not a part of the admin team, so I wouldn't know for sure - but with the phrase 'your assigned chatrooms' I would suggest that they would only be assigned to a few rather than the full 15. Theres also the option for the individual who is accepted into the role, to get a google extension such as '7 Cups Highlight Extension' on Google Chrome, and have a keyword that it picks up - that isn't commonly used but is a way to get a moderator in the rooms when needed. Such as 'Pineapple' lol, or their username should it be one that's not commonly used - I tend to also have keywords such as 'mod' 'moderator' 'mentor' and then I place a tab on my window of each chatroom I am monitoring and should my name be called it sends me an alert so that I can change tab's and help out. This would of course mean that people would need to know what to say, and they'd still need to be on a window with all the different assigned rooms open, but would ensure they don't miss anything whilst participating in a room not needing a moderator
Again, not sure if there will be specific features within the role, from the admin team - but this is just something that comes to my mind at the thought of monitoring multiple chatrooms!
@Laura
WOW nice
Posting on behalf of someone else who wishes to ask if this is still open for applications? Thanks