December 7: Lost PMs Over last 24 hours!
Hello Everyone!
We've had some technical difficulties over the last 24 hours. We had some unforeseen challenges arise that we had to address. Unfortunately, this means that some data (messages for example) that were sent from midnight last night until 3:30 Eastern today may not display. We apologize. Thank you for your patience and understanding!
If you have not heard from someone & you were expecting to, please follow up with them again. They may have replied to you but it was deleted!
Apologies for the inconvenience.
Hi. I started chatting with an active listener but now i dont know how to get back to my therapist... can you help?
@crimsonBanana1443
Chat > My conversations will take you to your PMs and if you've not deleted their messages, they should still be there.
Chat > Chat with an online therapist will take you to therapists where you can find your therapist again.
I lost several steps on my path, my streaks and messages to my therapist. I know things like this happens. It's technology it can break down. I'm nod angry or anything. Working in IT tought me better than that. :) But now I feel like I'm on the start line again and I'm suddenly tired to start again. :(
@GabrielJS Yeah my path went down to like half of what I had :// It'll be okay though
@GabrielJS the streak can be fixed by emailing support@7cups.com
I had a role as a listener but my account disappeared, and when I tried to log in again it said my email didn't exist at all! Very annoying as I had a few active chats and felt I abandoned people.
@StephCH - please contact support if this problem persists
I was in the middle of a chat with a listener when the site when down, it was so difficult for me. But I took a deep breath and have come back today, only to find my growth path streak has reset 
@LittleLotte - have you gotten this fixed yet? if not please contact support
@KrinkTheMellowUnicorn Yes thanks, my growth streak was sorted.
@Laura Yes I freaked out when I saw missing messages! Because I had a wonderful conversation with a member yesterday and I was waiting for her reply to know how her day went! But luckily, her tab was open in my phone so I was able to message her! Phew :D But thank you all the people who have worked tirelessly to make 7cups better <3
Missing a working feed tremendously too. Hopefully soon everything will be back up and running again smoothly around the site. Thanks to everyone who's been working to fix all the issues that have arisen.
@Laura my growth path reset to one😮
hey @mutter3 , just to email support@7cups.com and include your username, and they will fix it for you and you will can continue your streak !
@Laura Even though I completed a task yesterday my run streak target went back one (to 104 instead of 105). I didn't think anything of it... I should've re-done the activity to get to 105 again because now my run streak target is back at 1!!! I've been on 7 cups for 105 days straight but that streak is now gone :(
@fearlessWriter78 just to email support@7cups.com and they will fix it for you and you will get back all your streak <3
Is it possible that i am subscribed to 2 therapists and i am only paying for one??
@crimsonBanana1443 - please contact support if not sure
@KrinkTheMellowUnicorn how do i do that?
@crimsonBanana1443 click on your picture on top right, and then select "support & feedback". scroll down, and select "Submit a Support Ticket" . fill the form :)
