Known Bugs Being Worked on ASAP (UPDATED 4/15/19)
UPDATE 4/15/19: See a bug? Report it here. This goes directly to our developers!
Hi All,
We know there are some bugs with the styling of the site right now. These were unexpected and we are working to quickly resolve them!!!
We are so sorry for the inconvenience!
Here is what we are working on. if you see anything else, please share:
-Forum Display - info bars now down the right side, instead of left
-country flags in PMs are huge
-Start Discussion Button is too far left
-Rooms list (the t for teen rooms is overlapping the room name)
-persistent notification for Crossword Challenge. if you close it out, it reappears if you refresh
-The PMs is now centrally aligned, it used to be left aligned, not complaining, just pointing out the change.
-The whole list of reviews show rather than the latest three like it used to and the font of it is also huge.
as of today, 10th of March, the char rules and chat participants links are no longer available in the chat room window (sometimes a loading gif appears and nothing else) - noticed in 35+ chat
@Deea097 This is something that a Mod can fix, no longer an issue
Another issue: 1-to-1 chat sound preferences do not work, even after disabling the alert sound, unfortunately the sound is still there after each message
@Deea097 Noticed on desktop web interface, Firefox browser
@Laura @Kate @Jill7cups
Is there a way to get a list of what is still broken so folks know?
@DanaMH
cc @7cupscommunity
@DanaMH
Dana,
Thank you for inquiring about the current status of the site. We encourage you to send an email to support@7cups.com or submit a bug report for any issues you are experiencing or inquiries about other issues. They should be able to let you know the status of the issues.
Is this thread still being monitored? I submitted a bug report nearly a month ago and haven't received any follow-up after initial acknowledgement that my request had been forwarded to tech support. My notifications have been broken ever since the site update and it's ruined UX for me. Is this a site wide issue or one that is specific to my profile? @kate @laura @krinkthemellowunicorn
@melliotm ...and now the notification drop down menu on my (mobile web) profile has disappeared completely. Once again, is anyone in admin monitoring this thread and when can users expect a status update? The total lack of communication is extremely frustrating. @kate @laura @krinkthemellowunicorn @jill7cups
@melliotm
Yes! I lost my notifications drop down also.
@melliotm - yep, I'm still here!
I can check with customer support.
@KrinkTheMellowUnicorn thanks Krink! My follow up emails have not received any response thus far.
Also one thing I've noticed for the past two days I have not received any notifications when I log in. And I've opted in to several threads.
I can't find the "Switch account" button anymore. Usually I click on my profile pic on the top right corner, there's a drop down list including that button. Now I can't access my member account. I tried logging out and in again a few times, it just leads straight to my listener account without letting me choose between two of them. I hope this gets fixed soon.
@FinleyTews that happened to me recently too and I was told to reset my password for my account and viola that fixed it. Give that a try.
@Jill7cups it didn't work for me, but thanks for the suggestion!
@FinleyTews okay why don't you email community at 7 cups so we can troubleshoot it with you/fix it.
@Jill7cups I will
Also idk if it's happening to anyone else but I am not receiving any alerts on my screen bell. I miss my notifications
@LPyMP
Mine is doing the same thing.
@LPyMP @FaithfulPrune9638 it is being worked on!
@Laura I'm not getting any notifications or alerts
My notifications bell is missing on my member account.
@FaithfulPrune9638 @rivercat22
it is being debugged, thanks!
@Jill7cups thanks Jill !
Is the unmute option being looked at? If you want people to use it as needed in the chatrooms, I think it's also reasonable to have it easy to be able to engage with people again once the topic changes.