Nov 10: Updated Android App is Now Live! WooHoo
The new version of the Android app is now available in the google play store! This version will mimic the updated site design and increase functionality for all users. It is also much more stable than the old version.
If you are an android person, please download the new version and provide us with feedback here in this form!
If you love it, don't be shy, let us know by leaving a positive review! :)
Thank you very much!
On the Google Play page, the app is titled "7 Cups - Free Care & Therapy". Whaaaaat? We try to be so clear we do not offer therapy! Am I missing something?
@LetsHaveTea, hey there. :) Glen explains this here: Therapy and Counseling
Mine isn't working :( I updated it and now it doesn't even open the app
@villalobos
can you tell me which version you have?
we have now pushed a 2.0.2 version which includes a hotfix.
if it's that one, please let me know so we can keep investigating.
@ KrinkTheMellowUnicorn just update it again and it's working ;) thanks
@villalobos
w0ot!
Love using the new updated app!
@Casscass
I'll be happier when we get notifications and alerts in there!
My phone is Samsung Galaxy Fame it keeps crashing and really slow I liked the older version better :( is it crashing because there is bugs to be fixed or is it just my phone?
@conscientiousCircle142
we're not sure (cc @ezraBC to track this crash) - are you using version 2.0.2 of the app?
@KrinkTheMellowUnicorn
What you mean version 2.0.2? do you mean the new app? if thats what you mean yes I have clicked update on play store and I got the new version.I have tried many things to try to make it work,I have restarted my phone, settings, clear cache and also I looked at this forum post other things I can do. Anything else you recommend I can do? or is it just my phone playing up?
@conscientiousCircle142
In the Play Store, go to our app and click READ MORE, then scroll to the bottom of hte page and the version number should be on the left.
You should be up to 2.0.2 now, but if you are still seeing crashes (and it sounds like you are), we will need to debug your device.
It may also be worth deleting the cache for the app or even uninstalling and reinstalling it.
@KrinkTheMellowUnicorn
Sorry to add it does work but not always I'm not saying it doesn't work at all, however if I close the app and come back it crashes or just gives me the white screen with take a breath etc. Also other times it says 'oh try again looks like there is an issue' I click on that too then it just crashes on me its really super glitchy :(
@conscientiousCircle142
Can you tell me:
1. The device type (make and model)
2. The Android OS version
3. Whether you are in a place with strong wifi/phone signal or if these issues happen when your connection is weak or intermittent.
@KrinkTheMellowUnicorn
I'm not too sure about some stuff you have asked here is the link all about my phone https://www.gsmarena.com/samsung_galaxy_fame_s6810-5279.php also I got quite strong internet connection on my phone. Anything else you need?
Thank you for your help! :)
@conscientiousCircle142
thanks! that's enough for us for now. @ezraBC is keeping a close eye on crash reports, so we'll try to zero in on the problem on your device as fast as we can.
@KrinkTheMellowUnicorn
Thank you for your help I really appreciate it! :) Sorry I just read your other forum post, I checked on playstore its verision 2.0.2.
@conscientiousCircle142 - ok, thanks. sorry for the inconvenience while we figure this out.
This looks so exciting! I wonder when the iPhone users will get the new app!
@7degrees
We are currently awaiting review in the app store, so it could be anything from one day to about a week from now.
I can't wait!
@KrinkTheMellowUnicorn Ahh apple store always takes forever.. I can't wait too! I thought the new 'design' was the new app for iPhones!
@7degrees
well it's all connected in my mind. the ideas is to have one overarching design of the user experience (or UX) but to adapt it as needed to various device, screens, contexts, etc.
we are trying to go fast but there are a lot of moving parts and things often seem to take longer than we had hoped.
@7degrees I'd love to chat that as well, need to badly upgrade mine.... baZ
Not good aaat all i want to get the old version really back!
@Hencebeingmine
really, why?
I completely agree@Hencebeingmine
I have never been bounced around as much as this App....lol
and what about BBerry....my husband old cell well, it's not old it's a Leap 10... but u can't get anything to load here...@7cups
@baZzchik54, I believe we've always had trouble supporting Blackberries.
Do you have the latest (2.0.3) version? We are fixing these crashes and bugs as fast as we can!
A few problems. I can't find the "post to thread" button on the forums.
I also
keep getting stuck in the chat room screen with no way of navigating to any other areas of the site except for settings (which i can't get out of no matter what i do unless i log out) OR my own profile (which seems incomplete? Idk). Additionally when i do log out and log back in i find that I'm returned to the chat lobby and yeah I'm basically stuck. But i know it's a wip and it's great! So so so so great! Just glitchy.
.
@Centaurii
hmm, thanks for letting us know.
do you not have the white navigation bar at the bottom of the screen when you're in the Chat tab?
@KrinkTheMellowUnicorn
Hi, krink. I do have the navigation bar but the buttons don't work.
@Centaurii
oh, wow. that's a new one for me. The buttons just do nothing?
has this been true the whole time or did this start recently?
@Centaurii
oh and can you tell me the type of phone and version of Android?
@KrinkTheMellowUnicorn
Samsung galaxy note 3 and I'm running lollipop 5.1
@Centaurii - thanks! passing that long.
also we just made one fix that might help links work better in chat on some devices, so try it again in the near future.
@Centaurii..I was afraid I was going to ask a doubt ?, ....I've been trying to chat w/a listener, but there us no reply button...
@forcefulSailboat5099 does the enter/return key on your keyboard not send the message?
there should be a little "paper-airplane" type icon for sending in the app, also.
Not sure if it is just me, but notifications are not working on my android, I have checked all the settings and all my other app's are working
@reliableTortoise87
I am seeing a problem with notifications as well. I think we are being too strict in what we send. Also, I think there was a problem that the notification initialization happened on the login/tour screen but anyone with the app already logged in skips that screen.
@ezraBC is working on notifications and related things today and on Monday likely as well, so I am hoping we will have this sorted out soon.
@reliableTortoise87 - have you started getting notifications on your Android app? (I am getting them now myself but I want to make sure you are, too.)
I updated 7 cups of tea app on my android phone. When I'm selecting "Notify me when I receive a new message" and clicking on save changes then its showing "Missing post information". What does that mean? How can I fix it?
@Yoursmileisprecious
I noticed this bug today too - I was talking to @ezraBC about it.
I'm not sure, but we'll fix it. I think you setting is still being recorded though.
One thing I am realizing is that right now if you have the app open or any tabs open then you don't get the push notifications (because, I guess, the notifications are being delivered those other ways), but I strongly suspect this is not the behavior people expect.
As for me, I expect to get the push notifications regardless on my phone, whether i see them anywhere else, kind of like facebook or whatever telling me everything.
I'm working now on updating our "rules" and settings for notifications, and so I hope to deal with that as well as fix this bug.
Thanks for letting us know!
The only issue I have been having with the app is not being able to see my 1 on 1 chats. I have no problem accessing anything else. Just not my 1 on 1s.
@mscoxie
What happens when you try?
@KrinkTheMellowUnicorn It shows that its trying to load the conversations but none show up....the group support rooms show up though
@KrinkTheMellowUnicorn Also, on occasion the names will show up but when i click them, nothing happens.
@mscoxie
Thanks. We are seeing some general problems with links in the Chat tab and it seems to vary by type of phone etc., so we are working on a fix for this. Will keep you posted.
@KrinkTheMellowUnicorn Thanks! As always, you're appreciated :)
@mscoxie
so we have tried a fix that might help some older phones that are having trouble making the links work in chat.
you may need to uninstall and reinstall to get the latest changes, but please let me know if it makes any difference.
@mscoxie - is this problem still happening for you?
@KrinkTheMellowUnicorn It seems to be working better. Thank you :)
@mscoxie - good to know, thanks!
