Feature Update: Phased Chat 2.0 System
Hi everyone! As you know we've been making some updates to our interface, starting with the feed, then the headers and now the chat interface.
Today is the start of a 2 week phased update to the chat system for the site. The chat system powers the chat page itself, 1-1 chats, group chats, how members and listeners are connected together, and many other parts of the site. The new system has some UI changes and many functionality updates behind the scenes that have been requested for a while (e.g. the ability to refresh a group chat page!).
Initially, you should not notice much change apart from the chat list/inbox on the homepage which has been refreshed. Over the next few days, the updates that are rolled out should be invisible to you and you shouldn’t notice any interruptions or changes. If you do spot any functionality bugs, please do let us know.
It will be later in the process (e.g. next week) when the UI changes will become more widely available. At that point, you will be able to choose which chat system you use (v1 or v2). Once we are happy that the new system is stable, all users will be moved over to the Chat 2.0 system.
We will share more details about the upgrades and new features available in Chat 2.0 very soon.
Note: if you are having any issues, we recommend updating your web browser to the latest version
Please use this feedback form to log all bugs, and issues you have found. We appreciate all of your help to fix them. Chat 2.0 Feedback form
@Heather225 I appreciate that we are being given the option to choose our chat system according to what suits us better . With so many web browsers and device types out there, it makes sense to give some flexibility and control to the user 😊
@Heather225
This is amazingggg :)
Thank you for thisss!!!
@Heather225 Thank you so much for the hard work you guys have done! But as others have already noted, the chat thread isn't properly loading for me at times. Moreover, the latest messages are appearing on top of the second-to-last message. And also, outgoing messages are not updating adequately. Please consider looking into these issues. Thanks again!
Ditto
@Heather225Hello, I am having problem on both web and the app. The chats are messy, not receiving the texts on time.
@Heather225 I don't know if others are experiencing the same issue as me, but now I'm seeing the replies from members above my own reply when it's normally after mine like a regular conversation. I hope it gets fixed soon because it's confusing. 😞
@Heather225
this make chat different on app ? Or just website chat ?
@theboymoana it is just be the website. But if you notice any knock on effects on app, do let us know too.
Now I'm experiencing two other issues. 1) When I accept a chat, the chat window just buffers and I have to refresh the page in order for me to start typing to members. Also, 2) when I have incoming messages from other chats, I don't see who just replied back so I have to constantly refresh the page to see the new messages highlighted in blue. I really hope these issues get resolved. It's annoying. 😞
Thanks for the info! ✨
Thanks for the update !
ABB
@Heather225
Hey!!! This update is interesting for me. All the group chat messages keep getting mixed up and I have to constantly reload the page to be able to get the new messages. If this stops happening I recon this could be a great update.
