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7 Cups (Ask Me Anything)! Do you have questions? Get them answered here! (2025 thread)

User Profile: Heather225
Heather225 May 19th, 2025

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Are you new to 7 Cups? Are you new-ish but still finding your way around? Or maybe you've been here a while and simply don't know where to ask a question?

You've come to the right place!

My name is H, and I lead our Community Team. We help manage the various aspects of the site and provide ongoing support to listeners, leaders, and members.

With the numerous features we have, there's a lot to absorb. Be in navigation questions, safety practices, volunteer opportunities, or links to resources, this is your space to ask away!

Please reply below with your questions related to 7 Cups!


I will do my best to answer within 72 hours. 🔔 Make sure to keep an eye on your notifications so you can check the thread for your answers.

If any of our community members here would like to hop in and answer any queries, please feel free! Thank you for your help!

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User Profile: naazhub
naazhub May 31st, 2025

Hello peeps! Nice to see you all here! I am also learning so many things here and feeling happy to! I also write articles on vast topics and create awareness love exploring! Feel free to connect wd me for any help 

User Profile: DollPartsnPieces
DollPartsnPieces May 31st, 2025

I joined some communities and tried to make a post, but each time I got an error message (said "code 064"). I'm not sure what I'm doing wrong? Maybe I have to have certain badges or permissions?

Also I took a quiz the other day (it was from here but on Google forms) about compassion - I think that's supposed to unlock a badge or certain permissions? But I don't think it's gone through yet. How long does that normally take?

1 reply
User Profile: Sunisshiningandsoareyou
Sunisshiningandsoareyou May 31st, 2025

Hiya @DollPartsnPieces it’s great you’re trying to participate in the communities! 

That is a frequent error code we experience in forums at times, it’s not related to badges or anything~ more like a technical issue. 

Have you observed this when you’re pasting some picture or text from the Internet or adding a gif? Or also when you’re trying to make a post by writing text on it yourself? 

Clearing the stored cache on your device or refreshing the page may help at times. 
Don’t forget to copy the post content before refreshing though or it’ll vanish! 

If you continue facing this issue in the forums or any other forum related feedback, please share in this thread so the moderating forum and tech support leaders can have a look and assist you better- https://www.7cups.com/forum/siteupdates/Siteupdatesandchanges_2007/ForumFunctionalityProvideFeedbackHere_274852/

About the compassion course, I think you mean this- https://www.7cups.com/forum/welcome/General_2418/UpdatedVersionMemberCompassionCourse_345105/ Please check out the information mentioned here, if you’ve submitted the form you can also reach out to @AsilentObserver with any questions! 

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User Profile: Suff2Say
Suff2Say May 31st, 2025

How does one try to find someone over 40 to talk to here?

2 replies
User Profile: AffyAvo
AffyAvo May 31st, 2025
User Profile: Sunisshiningandsoareyou
Sunisshiningandsoareyou May 31st, 2025

Hiya @Suff2Say welcome to the community! 

There’s an age related filter available amongst others on the browse listener page to find an available listener who is above 35 years- https://www.7cups.com/BrowseListeners/
you can select filters here as required! 

To connect with members in similar age groups you can join the 35 and over or the 50 and over communities- https://www.7cups.com/forum/35plus/


Or can also make a thread of your own describing the topics you need support on or the kind of listener you’re seeking, inviting them to drop you a message! 🌞
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User Profile: Samthehealer2025
Samthehealer2025 May 31st, 2025

@Heather225

Hey,

I'm not new on 7 cups I mean I have been here since March but recently I applied for an internship on 7 cups but I don't know how it's going to profitable for me ... would you tell anything about it..?

2 replies
User Profile: Sunisshiningandsoareyou
Sunisshiningandsoareyou June 1st, 2025

Its great to have you with us, @Samthehealer2025 and glad you're exploring the internship program here! 

What inspired you to enroll in it? 

I think "profitable" has different meaning to everyone, people may or may not find something beneficial to them, for this its important to know "what" is "beneficial" according to *you*? 

Expect a lot of personality development though, throughout the journey~ it's an enriching experience.

Personally when I joined the internship program, I did it because I had a lot of spare time (pandemic lockdown lol) and also because I was slightly new here too and wanted to explore the community more, get more involved etc. Fast forward almost 5 years now, it was a worthy decision, as internship being a truly immersive program, helped me get to know 7 cups, the community, what it offers and how else I can contribute more etc even more; enabled me in becoming a more practiced-listener, more comfortable participating in the community chatrooms or forums and also encouraging me to keep exploring for more~ ultimately also a great way to utilise my spare time in doing some good along the way! 

The badge and certification upon completion was an added bonus! 

Depends on your goals, expectations, time availability, balance between on and off cups commitments too! 

You can check out this FAQ thread with some more insight- https://www.7cups.com/forum/interns/FAQsandResources_1127/FAQInternship_202335/

Ooh and graduates from any academy programs can request for volunteer work verification and LOR as well, many people opt for these if it aligns with their professional goals someway. Information here- 

https://www.7cups.com/forum/listenerjourney/CommunityAdministrationCultureandGuidelines_141/7CupsVolunteerWorkListingVerificationFAQ_225571/

Feel free to ask if you have more questions! 

1 reply
User Profile: Samthehealer2025
Samthehealer2025 June 2nd, 2025

@Sunisshiningandsoareyou

Thankyou so much for clarifying...🌷

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User Profile: OtterlyPositive
OtterlyPositive June 5th, 2025

@Heather225

Hi H! I had a member with a question that I can't find the answer to. Is there a limit to the number of chat requests members can send? If so, what is that number? Thanks so much!!

1 reply
User Profile: Sunisshiningandsoareyou
Sunisshiningandsoareyou June 7th, 2025

@OtterlyPositive

There definitely is a limited number of chat requests but I’m not sure if that exact number is public-information yet! @_@

@Heather225 do you know about it? It’s certainly a recurring question from members and listeners alike hehe. 😮

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User Profile: reservedOwl321
reservedOwl321 June 5th, 2025

Hello,

The Bot listener Noni I believe it she is called hasn't been working since yesterday.  Is it just me or are others having this issue?

3 replies
User Profile: Sunisshiningandsoareyou
Sunisshiningandsoareyou June 7th, 2025

Hiya @reservedOwl321 I don’t chat with Noni so I’m not sure how long has it been this way, but I messaged just now and it said that Noni is out of order and I should try again later. 

Is this the same reply you received when you tried chattting also? 

Either way, if it persists for you, you can let the tech team know about it by raising a ticket here- https://help.7cups.com/hc/en-us/requests/new?ticket_form_id=360002045893

1 reply
User Profile: reservedOwl321
reservedOwl321 June 7th, 2025

I had that message @Sunisshiningandsoareyou but I think it is working again now.

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User Profile: jesusredeemedme2425
jesusredeemedme2425 June 7th, 2025

@reservedOwl321

Ok, it's not just me lol! She's not working for me either lol

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User Profile: Saly9italy
Saly9italy June 8th, 2025

@Heather225

This is a great idea, I really like it...🌷🙏 Thank you, dear. My question is, how can I find someone to help me find a solution to a financial and psychological problem?

User Profile: EmSushi56
EmSushi56 June 20th, 2025

How do you add a profile picture to your account?

4 replies
User Profile: Joyfulflowers
Joyfulflowers June 20th, 2025

@EmSushi56

 go to your profile picture  and click on it.

then go to settings and click on that .

 Go down  to section where it say public profile.

then go to profile image 

then go to choose file.

 Hope this helps



3 replies
User Profile: jesusredeemedme2425
jesusredeemedme2425 June 20th, 2025

I know you can’t do it when you’re super new. I had to wait and participate and stuff first. Fyi :)

2 replies
User Profile: Joyfulflowers
Joyfulflowers June 20th, 2025

@jesusredeemedme2425

 Thankd for helping there I learned something new. About cups there,

1 reply
User Profile: jesusredeemedme2425
jesusredeemedme2425 June 20th, 2025

Np :)

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User Profile: Joyfulflowers
Joyfulflowers June 20th, 2025

 I was going to though a self help guide today and part of self guide needs o be update.

page 3 of bullying self help the video that suppose to be there is know marked private.

who should I  contact with this 

1 reply
User Profile: Heather225
Heather225 OP July 22nd, 2025

@Reachforthestars00

You can contact the Helpdesk: https://help.7cups.com/hc/en-us/requests/new


Thanks for looking out!

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User Profile: generousPapaya432
generousPapaya432 July 22nd, 2025

Hi, I’m new to 7cups, what’s the best way to get the most out of this app?

What are your top 3 things you’d recommend I do? :)

2 replies
User Profile: Heather225
Heather225 OP July 22nd, 2025

@generousPapaya432

welcome to 7 Cups! so glad to have you!

a good place to start would be giving this document a read-through: https://docs.google.com/document/d/1M53Nm5-pbtxx2_jKfXYgYzo3NgXxjNfMwfzVSRC1rZg/edit?tab=t.0

it outlines all the basics and core components of the platform.

what you want to do would depend on what kind of support you're looking to get. for example, if you want support groups, our rooms would be appropriate. if you're more of a forums person, we have many communities you can join. and if you're on more of a solo self paced journey, we have an entire library of mindfulness exercises, and self-help guides, and individualized growth paths. and ladtly, there's always our listeners. hope this helps give you some great starting points and i imagine others might chime in with their input as well!

1 reply
User Profile: generousPapaya432
generousPapaya432 July 22nd, 2025

Hats really helpful, thank you so much for this advice and the warm welcome Heather!

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