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- CheeryMango's Tree
- Leadership Resources | Whom To Contact
- Persistence Badge Announcements
- Projects & Events
- Safety & Guidelines
- Sub-communities: Information
- Subcommunity Help Wanted
- The Needs Reply Team Project
- Welcoming Leaders
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Please join us in welcoming Community Mentor Leaders to their roles here!
Interested in becoming a Community Mentor Leader yourself? Apply here! [https://www.7cups.com/forum/7CupsLeadership_188/LeadershipResourcesWhomToContact_2404/SubCommunityTrackLeadershipRolesMasterpost_224802/]
Join the sub-community leadership taglist here to stay up-to-date on all information pertaining to sub-communities! [https://www.7cups.com/forum/7CupsLeadership_188/SubcommunitiesInformation_2314/SubcommunityLeadershipTaglist_272751/]
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Please join us in welcoming Forum Supporters to their roles here!
Interested in becoming a Forum Supporter yourself? Apply here! [https://www.7cups.com/forum/7CupsLeadership_188/LeadershipResourcesWhomToContact_2404/SubCommunityTrackLeadershipRolesMasterpost_224802/]
Join the sub-community leadership taglist here to stay up-to-date on all information pertaining to sub-communities! [https://www.7cups.com/forum/7CupsLeadership_188/SubcommunitiesInformation_2314/SubcommunityLeadershipTaglist_272751/]
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Hello community,
Hope this post finds you well. I am writing today to provide key information connected to the forum@7cups.com email account.
The purpose of this account is to help our community members, listeners and leaders with finding support related to all things forums only!
We welcome all to write to forum@7cups.com and:
☕️ Ask questions!
☕️ Share feedback and concerns
☕️ Request for threads to be edited, deleted or moved
☕️ Ask about edits made to your threads!
Please note: For all questions and concerns related to your member or listener account and general queries, you are requested to write an email directly to community@7cups.com
Hope the information shared in this post is helpful to you.
Please do not hesitate to reach out to me or our ambassador Mel for more support. We would be glad to assist you.
You are also welcome to connect to forum leaders here [https://www.7cups.com/BrowseListeners/?badge=108]
Thank you!
cc: @Mel
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Hello everyone.
When you apply for a leadership role, you are expected to fulfill a monthly quota to maintain your badge and show your leaders that you are active in your role. The recent auto removal of badges mentioned in Obs' announcement here [https://www.7cups.com/forum/SiteUpdates_100/Siteupdatesandchanges_2007/Jan282023LeadershipBadgesUpdate_296928/] was a result of the auto-remove option being fixed for badges where it wasn't working before. The following badges will be auto-removed for you at the end of the month for failure to meet your quotas:
*
Room Supporter (sending 50 messages in EACH community room that you are a room supporter for. So if you are a room supporter for Anxiety Support and Depression Support, you will need to send 50 messages in Anxiety Support and 50 messages in Depression Support to ensure that your badges remain over into the next month. Also, Community Mentor Leaders reserve the right to set additional requirements to remain a part of the community and failure to comply will also result in the removal of badges from the team.)
*
Forum Supporters (making 10 forum posts in EACH community that you are a forum supporter. Creating posts & replying to posts in your community will help to fulfill the quota.)
*
Subcommunity-Based Community Mentors (making 10 forum posts in EACH community that you are a forum supporter. Creating posts & replying to posts in your community will help to fulfill the quota.)
*
Needs Reply Team Members (making 10 forum posts in the community. You are asked to clear the Needs Reply queue [https://www.7cups.com/home/#needsreply] on the community forum page or by visiting any community and using the Needs reply filter.)
*
Chatroom Moderators (sending 100 messages in EACH community room that you are a chatroom moderator for.)
Note: The badge removal does not affect Community Mentor Leaders but they are still expected to fulfill the monthly requirements listed in the guide each month.
Please refer to the post about the Self Care Protocol + Guidelines for Badge Removal here [https://www.7cups.com/forum/HelpWanted_188/LeadershipResourcesWhomToContact_2404/SelfCareBreakProtocolandGuidelinesForAutoBadgeRemoval_295199/]
This form [https://docs.google.com/forms/d/e/1FAIpQLSd0gEU3q4RfvHrL_4IimnMBuxTCeVCMPDCye_l6keD716BL1A/viewform] can be filled out for re-instating badges due to failure to meet quota or a self care break.
@soulsings @EmmaE @MyNameIsNicole @usefulSummer3139 @MistyMagic @PoliteOcean @KateDoskocilova @RumpleSteeleSkin @VerseArt
@pamharley003 @bookworm274 @ASilentBunny @HealingTalk @AffyAvo @wonderfulRainbow817 @Ninziesss @EmotionsListener @Paprika001 @DonaldDraper @whenitsdarklookforstars @HopieRemi @ouiCherie @aeris156
@BrightandGentleHand @amiablePeace77 @scarletPear1945 @Jenna @Paprika001 @RideaRainbow @bestVase7265 @kdsyahirah @Liv125 @SleepyShyCat @ThadSterling @SirenOfSerenity @KimByeongIn @amazingNutella24 @SilverSeastar @JujuBears @KatieTheBigRockOne @Sunthruclouds @kindcherry2 @CalmWaves3939 @Tommy @Jaeteuk @AmintaBlack @SparklingSeashells @sophiasanae @tidyHickory3283 @Nonethewiser @SilentSerenityy
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hey all, creating this thread for team communication purposes ^^
so that
1. everyone can have a place to ask questions and get to know eachother
2. we have a way of communication across adult and teen sides
3. and for anyone who prefers a forum space over 1-1 messages
(all in blue is clickable)
we post bi-weekly check-ins to make sure that everything is okay and for you to give us feedback - we also remind you in these check-ins to fill out this form [https://docs.google.com/forms/d/1ZkxLDwFrEY4RRDDp0cm4_GHpdgkKjpckEFMXyDvxwmE/edit] bi-weekly to let us know how many posts you respond to so we know you are still active, that you're okay and so we can allocate your cheers! don't worry about remembering when you have to fill out the form because we will remind you in our check-ins which you will be tagged in! more information about the form here [https://www.7cups.com/forum/7CupsLeadership_188/TheNeedsReplyTeamProject_781/NeedsReplyTrackingForm_254884/]!
you can find the needs reply queue here [https://www.7cups.com/home/#needsreply]! that's where we need your help ^^
taglist (last updated January 24, 2023 by @CheeryMango): @Asher @anxietywarrior23 @bookworm274 @CosmicMiracle @Juliak1968 @KimByeongin @LlamaLizz @Markzzmq @MidwesternCalmSeeker @Optimisticempath @pamharley003 @SynSavory @Sunisshiningandsoareyou @CheeryMango
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Please join us in welcoming Community Mentors to their roles here!
Interested in becoming a Community Mentor yourself? Apply here! [https://www.7cups.com/forum/7CupsLeadership_188/LeadershipResourcesWhomToContact_2404/AnnouncementCommunityMentorTeenCommunityStarRolerelaunch_244943/]
Join the sub-community leadership taglist here to stay up-to-date on all information pertaining to sub-communities! [https://www.7cups.com/forum/7CupsLeadership_188/SubcommunitiesInformation_2314/SubcommunityLeadershipTaglist_272751/]
[Updated 13 Oct 2022 Misty Magic]
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Hi everyone!
Firstly, a huge thank you to everyone who listens to what people have to say in the forums and takes the time to thoughtfully respond and support people ❤️
An important aspect of responding to posts is that the responses are effective in the hope that people feel supported and heard. As members of the Needs Reply team know, we have had some feedback that not all responses are detailed or effective in this sense.
It is important to ensure that we provide people with a supportive and engaged response so please continue to read this post to get tips on how to make sure our responses can be the best they can! Once you have read the post please comment “read and understood” so we know and also feel free to add any extra tips for other people to benefit from - we are a community and can all help each other <3 (some tips have been slightly edited for clarity)
Ask for help, practice and learn:
“Check other posts from the same sub-forum and see how they are tended to and supported since it can give us ideas and information on possibly good conversations and replies” - theriverissinging
“For threads that are seeking answers for some community related questions or needing a more authoritative reply to something specific and you're not sure on those. Feel free to tag the concerned leaders (if you do know accurately) or simply the 7 cups community account @7CupsCommunity or direct them to community@7cups.com or raise tickets as required, https://help.7cups.com/ [https://help.7cups.com/]” - sunisshiningandsoareyou
“I haven't personally reached out to one yet, but we can maybe reach out to the relevant sub community's community mentor(s), forum supporters too, if needed some help with replying to the threads in that sub community. Or maybe use our Training Guides/ Self help guides for members [https://www.7cups.com/listener/training.php#training], they can be quite helpful too.” - sunisshiningandsoareyou
“Whenever I have spare time, I go over to the LLJ forum, read some informative posts again to refresh.” - anon
“respond to posts that you are familiar with the topic and can sympathetically, empathetically and kindly respond so that your post has meaning and validates the post you are replying to” - MistyMagic
Take care of yourself:
“I don't consider the member chats in PMs and the forum posts seeking support too different to be honest, so it is always a good idea to reply when you have enough physical and emotional availability to support them.” - sunisshiningandsoareyou”
“You are a part of one of the most amazing projects in 7 cups. It is noble of you to try to make as many people feel acknowledged, heard, accepted, seen, validated, supported and encouraged. It's okay to learn as you grow in the role, and practice better replies, one forum post at a time hehe. You don't have to be perfect or reply to everyone, reply as per your pace, when possible and when you think you'll be able to offer better support, everyone's "perfect reply" would be slightly different from each other for sure. You just have to try to meet people where they are, and never get too engrossed in forming a great reply alone, instead focus on a reply that matters, words that will make a difference.” - sunisshiningandsoareyou
“Care for your awesome self, we have only one you. If ever some forum post is too triggering (considering the fact, it meets the forum guidelines), if you're a listener, I believe it should be okay to seek peer support or reach out to a quality mentor. Of course, super okay to hop on to the member account to seek a listener for yourself anytime some words hit too home. Or simply to step away from these and engage in self care, as necessary.” - sunisshiningandsoareyou
Skills and other useful tips:
“We can use the active listening basic skills always, to comprehend what they said and maybe summarise a little using your own words, validate their emotions, empathise with them and offer supportive words. Forums are a great way to build supportive relationships too, never hesitate to ask open-ended questions to them to know more about how they are feeling, what have they tried, how else could you support them etc.” - sunisshiningandsoareyou
“I do understand a certain hesitation with some rather long forum threads, and understandably it gets hard to use all the active listening skills at once, soooo what I usually try is to understand what they are really seeking support for, summarise as much possible and then pick a few major pointers for more reflection, validation, conversation-build up etc.” - sunisshiningandsoareyou
“It simply helps to read and comprehend what someone is mentioning, what do they need out of this post, and how could you make them feel less alone, and more supported at any given point in time. Your effort alone matters. ❤” - sunisshiningandsoareyou
“I usually go with these formulas:
If it's information share: Read + share about what I find interesting/ helpful + thank you
If it's activity I'm interested in: Read + participate + thank you
If it's problem/ issue shared: Read (and read again for me since my mind jump around pretty quick xD) + validate + reflect + end with share tips (not advice) if it's something I'm familiar with/ share 7cups resources if I remember any/ open ended question if it's something I'm not familiar with.” - anon
“For rather fun and light-hearted forum threads, I try to tag some people from the community, as it helps in building the engagement in their thread. Always a great idea to have more people join the fun time, right lol? :P” - sunisshiningandsoareyou
“It is always okay to skip replying to threads you're absolutely not sure what to say, I feel this is similar to how a listener can politely let members know in personal chats if there's a topic they don't take or feel comfortable with and can browse for another listener who might be able to support better. Skipping posts that you've tried to form a reply for and aren't sure if it is supportive, or fulfilling enough to what the member is seeking, is always better than "Thank you for sharing." sort of replies alone, I feel.” - sunisshiningandsoareyou
“First I reflect/summarize, then I offer empathy, then I provide hope through resources or an alternate point of view.” - WarmLightXO
If they respond back to your reply, make sure to reply back to them because otherwise it could be harmful to the person - MistyMagic (it can also create the impression that a reply is being made simply to get the post out of the queue which is not fair to the person being responded to - Book)
Subcommunity team: @CheeryMango @Heather225 @Mel @MistyMagic @tami150 @theriverissinging @SkylarListens @bookworm274
Needs Reply team: @Asher @anxietywarrior23 @bookworm274 @CosmicMiracle @EmmaE @hopedreamlove @joyfulunicorn @Juliak1968 @MidwesternCalmSeeker @ouiCherie @Optimisticempath @pamharley003 @SynSavory @Sunisshiningandsoareyou @SoftFaith2004 @SirenofSerenity @theriverissinging
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Hi everyone!
This post is an update regarding how forum moderation will be handled going forward.
Previously, we were ultilizing a ‘Communicating Forum Post Deletions’ thread which was a place for those with forum deleting privileges to help us achieves better communication of guidelines [https://www.7cups.com/community-guidelines/Forum-Guidelines-3c989621981b4b6db6c722d76274b058] and actions, accountability and transparency in the community by informing users as to why their post was removed. This was mainly tailored towards forum posts that violate guidelines. However, we have decided to step away from that and will be using the Forum Moderation System that was mentioned back in 2020 [https://www.7cups.com/forum/7CupsLeadership_188/SafetyGuidelines_1374/ForumUpdateABetterModerationSystem_216996/].
Whenever a post is edited, you will be messaged privately on why a part of your post was modified or deleted by the 7cupsForum [http://7cups.com/@7cupsForum] Account.
The 7cupsforums account will message the user directly and mention the guideline(s) that were violated and a brief explanation.They will stick to saying what is necessary regarding your post and nothing else. Appropriate actions will be taken by the admin team after 2-3 warnings/reminders to a user if the same behavior persists.
It is mandatory for any forum deletions to be communicated to the respective owners of the posts except on these grounds when the posts fall under –
*
Requested Deletions,
*
Duplicate Content (guideline 8),
*
Spam (guideline 9),
*
Graphic, Racist or Sexual Content that is Inappropriate (guidelines 1, 5). (Only when the intentions of the user are clear to use the site for non-permissible reasons or violate guidelines.)
A few Scenarios/Examples for Forum Moderators are here. (Please also refer to the Expanded Forum Guidelines Posts [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ExpandedForumGuidelinesMasterpost_167937/] in case of any confusion and see if it is cleared there or flag it.) –
*
User posts a behavior report about another user talking at length about the issue including usernames, etc.:-- Delete the post and direct them to the behavioral report forms thread [https://www.7cups.com/forum/SiteUpdates_100/HsHangout_1970/FilingBehavioralReportFormsAlltheinformationyoumightneed_242537/].
*
Unsupportive Content that is targeting another user, causing conflict, etc:-- Delete and inform the user posting unsupportive content that this is not tolerated.
*
Listener is seeking personal support in their Listener account itself:-- Post will be removed as it is recommended that listeners switch to a member account or create one to seek personal support or share personal stories. Listener will be informed about the deletion of their post. Please see number 7 of the forum guidelines [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ExpandedForumGuidelinesMasterpost_167937/] and the expanded version here [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/ForumGuidelinesExpanded7ListenerBoundaries_175467/].
*
Posts seeking crisis [https://help.7cups.com/hc/en-us/articles/360026238093-Crisis] support:-- Please remove post and direct them to crisis resources in 1-1 chats.
*
An entire thread is to be deleted:-- Inform the user(s) about the deletion.
*
Multiple posts within a thread of multiple users are to be deleted:-- It is not mandatory to but if the deletion requires in-depth explanation or clarification and it is possible to, messaging would be appreciated.
*
Posts which comply with the guidelines but you simply do not agree with:-- Please do not delete these.
These answers are just one of the ways of dealing with the deletions, we trust your judgment in different contexts.
Users may continue to email forum@7cups.com to report any violations of guidelines in the forums. No reporting or gossiping via the means of this thread is acceptable - it is only to be used for logging and communicating deletions.
Please note that all deletions except for the exceptions would have to be notified to the owners of those posts clearly. Hence, users can reach out to the forum moderator who has taken any action on their posts for clarifications. There is also an option to email forum@7cups.com to ask about edited or deleted posts.
Thank you!
-------------------------
Please do not edit this post.
Updated by @CheeryMango to remove requirements of Community Mentors + mention the 7cupsForum account that will be handling all forum modification and deletion communication - 1/24/2023.
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Hi everyone! I hope you are well. As you know lately we have been making efforts to familiarise our users with our sub-communities. We had some success with sub-community workshops [https://www.7cups.com/forum/CommunityProjectsEvents_184/SubcommunityWorkshops_2163/SignuptoleadSubcommunityworkshops_231973/] but we also want to do the training on a larger scale. It does not take a lot to understand the basics of sub-communities. By the end of doing the activities/steps in this post, you should be ready to explore sub-communities on your own.
Anyone who completes all of the following steps and lets us know in this thread will get the explorer badge.
Step 1: Watch this video [https://youtu.be/FZPoqwyikXg]
Step 2: Complete this Quiz [https://docs.google.com/forms/d/e/1FAIpQLScZX9mReUYVombXPAliiv7_NI0aHDw33JGcVVP7av74WZzoyw/viewform]
Step 3: Post here and let us know that you did step 1 and 2 and what you learned/liked about the video/quiz.
Thank you to @Tazzie for creating the video and the quiz.
Once you have received the explorer badge, you become eligible to take part in the Building Community Program. Find more information here [https://www.7cups.com/forum/AppreciationGratitude_170/CelebrateCupversariesBirthdays_179/7CupsAcademyBuildingCommunityProgram_234156/]

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Hey, some threads are on the needs reply list that shouldn't really need to be dealt with by the team.
In general if people don't want replies it's best if they make 1 reply to their own thread. It can be no replies please or even just .
If it's temporary those posts can be deleted when the time is right.
@Hope can you make academy leaders aware of this?
@SoulfullyAButterfly
There's quite a few articles in the list, yesterday I would guess maybe 75%. The team used to reply to each other's posts. Can this be implemented again? Especially with them all being in one community the Needs Reply sorting can be used by the team just for that specific community. Thanks!
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The Depression Support team is looking for both teen and adult listeners and members to join our team!
Regardless of whether you prefer the forums or chatrooms, there is a role available for you and we'd love to have you. It is not required to have prior knowledge about depression; what is most important is your willingness to be part of a team and actively participate in the community.
-------------------------
If you love the forums:
Forum Supporter (members and listeners) - maintains engagement in the forums by posting and replying to threads with compassion and support
Requirements for members:
* 25+ forum upvotes
* 50+ forum posts
* taken member oath [https://www.google.com/url?q=http://www.7cups.com/forum/Welcome_27/7CupsofTeaMissionCoreValues_207/MemberOathAllEncouragedtoParticipate_7447/1/&sa=D&source=editors&ust=1622779503218000&usg=AFQjCNFdArtzXlYrW5sZL3GEtnMS1fUd1w]
* quota: 10+ posts per month in each chosen subcom
Requirements for listeners:
* verified listener [https://www.7cups.com/forum/ListenerLearningJourney_149/VerifiedListenersProject_1839/IWanttobeaVerifiedListener_46935/1/]
* 25+ forum upvotes
* 50+ forum posts
* taken the listener community guide [https://www.google.com/url?q=http://www.7cups.com/listener-community-guide/&sa=D&source=editors&ust=1622779755850000&usg=AFQjCNF_AN54GCHnQGvtcjx82WRzhg_kJw] and the listener oath [https://www.google.com/url?q=https://www.7cupsoftea.com/forum/ListenersOnlyForums_38/WelcometotheListenersOnlySection_59/ListenerOath_117/1&sa=D&source=editors&ust=1622779755852000&usg=AFQjCNGU996RiFzG_7bhdxG8Q-4wvgGpTQ]
* quota: 10+ posts per month in each chosen subcom
More information HERE [https://www.7cups.com/forum/CommunityProjectsEvents_184/SubcommunitiesLeadership_686/ApplytobeaForumSupporter_226739/] and apply HERE [https://docs.google.com/forms/d/e/1FAIpQLSefNgW-Va7dyBx67M3d27INmkndnwm1C3Ywa7NJoFa2EscQkA/viewform]
-------------------------
If you love the chatrooms:
Room supporter (members and listeners) - someone who creates the desired environment they feel comfortable in, supports and makes the room more welcoming for both members and listeners
Requirements for members:
* no “newbie” badge i.e. being a member for 4+ weeks
* have the “supportive smile” badge
* have completed the compassion course [https://docs.google.com/forms/d/e/1FAIpQLSdbuGsqFMbaKWtCoC1WHaCJfaKfwfI8YZ62CsqTI2BzqVNwDg/viewform]
Requirements for listeners:
* no “newbie” badge i.e. being a listener for 4+ weeks
* have 1100+ cheers (novice level 4)
* have 1+ positive written reviews
* have 2+ Group Support Chats
More information HERE [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/RoomSupporterUpdatedRequirementsandApplication_247786/] and apply HERE [https://docs.google.com/forms/d/e/1FAIpQLSetyJ7jp7W52-EIpqvFYLhfmpsgTW4BbzUwmi9r22OQ9AdH8w/viewform]
Chatroom moderator (listeners) - as a moderator in the group support room, you will be creating and maintaining a supportive and positive community culture in the member chatrooms
Requirements:
* 25+ group chats
* 2000+ cheers
* 4 or higher overall star rating on Listener profile
* 3+ written reviews
* have verified listener badge [https://www.7cups.com/forum/ListenerLearningJourney_149/ListenerVerificationProject_1839/IWanttobeaVerifiedListener_46935/1/] and graduate badge [https://docs.google.com/forms/d/e/1FAIpQLSe-YdSN09jvrtUJVB-HExOKQ8DkEo9ZtvoWt98zSJpe3P9Mow/viewform]
* no behavior reports in the past 3 months
* been a Listener for at least 6 weeks
* been a Room Supporter for at least 2 weeks
* quota: send 100+ messages in member group chatrooms
More information HERE [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/BecomeaChatroomModeratorInformationonCommCenteredGlobal_112280/1/] and apply HERE [https://docs.google.com/forms/d/e/1FAIpQLScX7nNahJocq0tgDYBesRicWxTfExFCe5QMI-O-04K-qBjZrA/viewform]
-------------------------
If you have any questions about what these roles look like in depression support, please feel free to reach out to me, @EmmaE
I'm looking forward to seeing you on our team!

Hello! Welcome to the community. We are currently restructuring the forums and other aspects of the community - we appreciate your patience and support. ❤️
Community Guidelines
Welcome to the 7cups Leadership Subcommunity. To ensure that the subcommunity is being utilized as it should, please familiarize yourself with the guidelines below:
- Please ensure that all of your respective project posts as updated regularly with the requirements, how to contact leaders with questions about your post, the average time to hear back from a role, and how to apply.
- Please make posts for your team or projects that you need help with in the Help Wanted Hub.
- For subcommunity-related concerns or questions, you can contact @CheeryMango.
- If there is a project needing help, @Asher or @SoulfullyAButterfly can be contacted for assistance.
- Please ensure that other projects are able to get a chance to be featured. This is a shared share and everyone's project is just as equal and deserves the same highlight as others.
- For a list of other community-based teams and projects, you can visit the Community Project and Events subcommunity.
- Community leaders are a significant part of our community. In stepping into a leadership role with 7 Cups, you have agreed that you align with our values and wish to uphold our mission. You have the ability to inform and influence our community members. So, it is important to lead by example and be a role model to inspire others to aspire to be someone like you to extend support to others. Please read the 7cups Leadership guidelines that all leaders, irrespective of teams or projects are to follow.
Community Leaders
Community Mentor Leader
Community Mentor / Teen Community Star
Community Resources
Below are the teams and leaders for projects within 7 Cups of Tea. Leaders, please contact @Asher if information or links need to be changed at all.
Community Leadership + Domains (2022)