Community Liaision Account!
Hi All!
As many of your know, @Heather, @Iara, @Amelia and I all get many Private Messages every week! In order to better communicate with the community, we have set up a Community Liasion account that ALL users are welcome to message for extra help & to get questions answered.
You can find it here.
To start we will have @Dillion helping to respond to people who use this account. Dillion is an Ambassador who has a positive, supportive voice. He is knowledgeable about the community and will be able to help answer questions.
If this project is successful, we may add more people to help manage this account.
Please feel free to message this account if:
1) Questions about active listening skills
2) Questions about how to get more involved in the community & who to talk to to get involved
3) Questions about listener or member rejections.
Note: Please do not include specific information about why your account was rejected. Make sure to refer to the support FAQ first. If you message us, we will point you to the Account Review Request form. If you need to report a bahviour about a listener, please leave a review, or if you need to report a fellow member, please email our Community Team.
4) Questions about the site or app
Please do not message this account if:
1) You want to report specific users for poor behavior
2) You want to know why you have been muted - If you have been muted for a 3rd time, resulting in a one year mute, please fill in the Mute Lifting Review Form.
Thank you all!
I realized there was a listener who was harassing my friend in here. [Edited for chat details by SilentSerenityy]. When I confronted this listener he banned me. Is this the kind of listeners and "help" your site offers? I hope the owner of this site actually pays more attention to what really goes on behind the scenes
@selfconfidentKiwi5350 I'm very sorry to hear such a thing happened. That is very sad and gross and our listeners do not aim for that on here at all. Me being a member, I have met some pretty gross listeners like that but they are not all like that. What you also did was, you participated in triangulation. On 7 Cups, if one member/listener is having a problem, we encourage they report it and not get others avoid. Unless the "others" are admins. Your friend can always email community@7cupsoftea.com to report this listener. Or, they can go to the "Community" tab, scroll down to where it says "Support & Feedback" and scroll all the way down to where they cab submit a ticket which there is an option to report inappropriate behavior. I wish you and your friend the best of luck on here!
How do I become a listener
@Melina123
https://www.7cups.com/listener/becomeListener.php
Hi when can I add a profile pic?
@loveisbless click the "me" tab and go to "my settings" There you can find the option to upload profile picture under the public profile tab
How can we change our listening prefrences? Teen/adult-teen/adult
@Istand4peace do you mean how to change it to listen to adults as well but also teens? If so, you have to be 18+ to listen to adults then when you turn 18, you'll also have an option to listen to teens after you do the interview thing.
@Bebrave101 okay thanks. I never was anxious to get 18 before I joined this site. Meh xD
@Istand4peace the adult side is quite scary, actually! Enjoy being on the teen side while you can! Good luck though when you turn 18!
@Bebrave101 I get people enough to help actually. Its more about projects and stuff :3 thanks once again
How can you know if someone's following you and you want to follow back them too?
@Goodincentgels click the "me" tab and go to "my profile" There would be the number of your followers under your bio,clikc it and it'll show you their names/profiles
This is my first time here so I'm still learning how this works. I began a 1:1 chat with someone but he was no help at all. Didn't even address my biggest problem. I would like to find another listener but I am unable to do it. Help please.
@GladysCat first off, welcome to 7 Cups! I am sorry to hear your listener didn't help! That sometimes happens, unfortunately! Finding a listener who can help is one of the hardest things to do on here but you'll find someone! It can sometimes take multiple listeners to find one that best suits you! A way to find a "better" listener is to go on "Browse Listeners" instead of doing a general request or by going to "find listeners" or whatever that tab is called and lower your search results by reviews, ratings, and so on. You can match it to your preference! I wish you luck with finding a listener that suits you!
How do stop the abuse of the Referral button? It seems people are getting unfairly group chat muted or warned. Also, why isn't anything done when a member/listener is being abusive to another member on 7 cups? Nobody steps in, nobody says anything. Please stop the abuse on 7 cups. Thanks.
@wittyHemlock7736 the referral button doesn't mute anyone. It simply just gives crisis resources. A lot of times, people who are permanently muted use that button to mess with people. It's annoying but we can't prevent it. If someone is being unfairly muted, they can email the community and the admins will look into it. The abuse on here is quite sickening, I agree. But, if no one reports the abuse then they can't do anything about it. "See it, Report it". You can always PM an admin (warning, they take forever to reply as you can imagine since try are busy bees) or send an email to the community community@7cupsoftea.com or it may be community@7cups.com now since the name of the site changed. But yeah, emailing is also a great option to report absuse if you're being abused. There's no way to fully stop abuse though which is sad but you'll learn as you go, it's very hard to stop such abuse. We have people who come on here just to abuse others on here. Hope this helps a little bit.
@Bebrave101
Really? That stinks. I guess, like you said, there isn't much that can be done. I try to ignore, but if you ignore, they will refer and get you back to being agitated or triggering. I have asked other moderators and Pmed some people regarding this issue. I guess I will have to learn how to better manage the situation. Thanks for your input. I appreciate it.
@Bebrave101 thank you for the good tips.
I agree there is no way to stop others from acting abusively, but there is one thing we are totally in charge of: our reactions. We can react as victims or we can react with compassion and understanding how much they are suffering to act so poorly and how terrible they will feel when they wake up some day. This does not condone the actions, but it does take the stick out of their hands. We do not have to feel like victims.
It is not easy to stop reacting to abuse, but since it is the only thing we can do to stop being a victim, it is a worthy goal worth pursuing.
Hi,
Can someone please help me find where I can edit my profile picture? Thank you!
@porkandbeans0716 hi there! In order to change your profile pic, you have to meet the requirements. After you reach the requirements, you can go to the "Me" page, scroll down to where it says "Settings" then there should be an option that says "change/add public profile" and you can add a profile pic!
@Bebrave101 Okay thanks for the help!
How to diminish [Edited for medication name by SilentSerenityy] for crying out loud. Can I live with it for a year or 2?
@Blissfulnight
This is really a question best discussed with a healthcare professional :)
@Blissfulnight
Hey. You can ask about that in the Depression Category. As you may notice, I edited your post as medication names aren't allowed in the forums, though you can use the term "anti depressants" when you get help!
Hi, the emotional wellness test doesn't work, it freezes and doesn't move on to the test, any ideas? Thanks.
@fyreflye
Have you tried refreshing the page? @KrinkTheMellowUnicorn can help more.
Reply if the issue persists please.
@cristiana33 there's no option to refresh on phone, I've tried all sorts. It's just one page and doesn't go anywhere. I'll delete the app and try again. Thanks.
@fyreflye
Oh you didn't mention it's something on your phone. It's best to submit a technical ticket and mention your phone type, version, OS etc. and describe in detail what's wrong. Let us know if reinstalling works.
@fyreflye
You should also submit a support ticket if the issue persists here
@MonBon I'll try that, thanks.
@fyreflye YOU SHOULD TRY TURNING IT ON AND OFF AGAIN. sorry for the caps.
@scenicForest49 - LOL
