October 21: New Version of the 7 Cups iOS App
Great news... there is a new verstion of the 7 Cups ios App!
Woohoo!
Updates include:
1. All new growth path steps
2. Added expert therapists to the app
3. More languages added!
4. A bunch of other minor bug fixes
If you are an iOS user, we encourage you to download the new version of the app.
If you have any questions about the update, you can post them to this thread. @Krinkthemellowunicorn will be popping through to answer specific questions.
Oh yeah! It looks more cool
@Laura
I can't copy and paste on the app anymore!
@HalliwellSister I know so bad in it I posted a thread about it other day
@Markysim1
Really? where? i want to see the thread
@HalliwellSister sumwhere lol but I know how u feel coz it just to reset its self so when ready and relying to thred it stoped and whentvback to start so hav to see what this is like now
@Markysim1
if you find it tag me in it!
@HalliwellSister that's a known bug :P Isn't it super annoying? ;-; I hope it will be fixed soon
@1234567891011
it is very
@HalliwellSister - do you have version 3.5.2? we've been trying to fix this bug but it seems to vary depending on the device type and operating system.
@KrinkTheMellowUnicorn
i think I messaged you the answer I have the latest update
@HalliwellSister thanks - we'll keep hunting this bug
@KrinkTheMellowUnicorn
/hunts with you 🙃👮🏻♀️👮🏻🕵🏻♀️🕵🏻
@HalliwellSister - we fixed copying but it seems to me that I still can't paste! :(
@KrinkTheMellowUnicorn
OH NO :( fix that
@KrinkTheMellowUnicorn
I cant copy still
I don't normally use the app, but I updated it to 3.5.2 on iOS 10.0.2 and tried it.
After the sunrise I got a screen that said "Want to Chat?" I wondered why there's a capital "C".
I noticed the Stars and Stripes at the top left. I'm in the UK, and I don't mind the US flag personally, but involvement of US healthcare companies in the UK is a political issue here and I think the prominence of that flag could harm 7 Cups' potential as a serious player here.
I clicked the flag and got a menu that said "Choose Your Language". The X button to close the menu was positioned over the text of the title instead of at the top right, and the selected choice was "English (..." The menu was too narrow to display the choices in full.
It looked like maybe the menu was formatted for landscape so I turned my iPad around, but the app didn't rotate.
Just for fun I chose "French (F..." and the screen said
@RarelyCharlie - thanks for the detailed feedback!
I wondered why there's a capital "C"
Well, because it's a headline or title. I'm actually partial to sentence case in a lot of contexts and I suppose it could work either way. Uncapitalizing the 'c' would make it more conversational, perhaps.
Stars and Stripes ... political issue here
Good point. This is tricky as we don't want to dedicate a lot of real estate to the language picker, especially as we often have your language preference already by then, so flags are efficient. Some apps use the UK flag as the symbol for the English language, so we could consider that too, though with Brexit maybe that's political now, too?
I clicked the flag and got a menu that said "Choose Your Language". The X button to close the menu was positioned over the text of the title instead of at the top right, and the selected choice was "English (..." The menu was too narrow to display the choices in full.
got a screen shot?
It looked like maybe the menu was formatted for landscape so I turned my iPad around, but the app didn't rotate.
I believe we force a portrait layout during onboarding. I explored whether we could do that just for iPhone form factors and not for iPad form factors but I think that escapes us currently.
The rest of the text on the screen remained English.
Yes, the onboarding sequence includes all new copy that has not been translated yet partly because it has not been optimized in English yet. We could consider postponing language selection until onboarding is done. (@ezraBC, let's discuss.)
Back in English, I pressed the button "Get Started". The message changed to "What can we help you with today?" Underneath it said "Something else...". Apart from the Home button at the top there was nothing else on the screen. No button to click.
Again a screen shot would be great. This is a strange bug as it appears you lacked the "Connect Now" button for some reason? You said you are on an iPad, can you tell me the device type and version of iOS? We are seeing some odd data from iPad traffic so it'd be great to track down this one.
So I clicked "Something else..." even though it didn't look like a button, and it just disappeared. Now the screen said "What can we help you with today?" and there was nothing else there. The only clickable thing was the Home button to go back to the start.
wow, this is really bad! I wonder what's up here?
Thanks for reporting this!
After I went around several times a selection of six problem categories appeared on that screen. There was no indication that the list scrolls, but I happen to know there should be 32 categories.
Sounds like a problem of fit on screen and the buttons not peeking to show there is a "more" option
Anyway, sorry it was so frustrating. If we can get some of the context about your device etc we can track down these tablet layout bugs and get things better.
Stars and Stripes: You're right, language is a system setting and apps don't need their own language menu at all.
No, Brexit won't change our flag! Scottish independence might, arguably.
Narrow language menu: [screenshot]
No button to click: Now I get a "Continue" button [screenshot] but yesterday I didn't [fake screenshot].
Today when I click "Something else..." it still just disappears, although today there's a "Continue" button [screenshot] and yesterday there wasn't.
Six categories: [screenshot]
I'll re-install the app before I try it again.
@KrinkTheMellowUnicorn
@RarelyCharlie - thanks for these. we appear to be in some layout corner case here.
I deleted and reinstalled the app, version 3.5.2 on iOS 10.0.2. It hasn't helped. The only way to get the list of categories is to change the language from English to something else.
I started the app with no Internet connection. It said, "When no connection is detected, your tab bar will have a red line on top of it." I see no tab bar or red line, though.
Trying again with Internet, I tried "Go to My Account" intending to log in to my member account. It said "Welcome back!" and then asked me to log in, which seemed sort of backwards.
How does it know I have an account? There's no obvious way to create an account.
Clicking on the email address field brought up a keyboard as expected, but it wasn't an email-style keyboard.
I typed my e-mail address and password and pressed the return button on the keyboard. Nothing at all happened.
So I closed the keyboard and pressed the "Let me in!" button. A growth path appeared for a fraction of a second and then vanished. I was back at the "Welcome back!" screen with no email address or password filled in. There was nothing to indicate what went wrong.
On the website in Safari on the same device I can log in to my member account with the same email address and password.
In Chrome on Windows, lite.7cups.com behaved much the same as the app did on iOS—no list of categories until I changed the language, and I couldn't log in. Hoping to start again from scratch, I deleted everything from lite's local storage and reloaded the page. I found myself already logged in to my member account and it opened directly to my growth path. Then I started the app again, and now it's logged in and opens to my growth path too. I'm very confused now, so I'll stop.
Is reporting these things useful? I'm not demanding explanations, just letting you know.
@KrinkTheMellowUnicorn
@Laura
I saw it today and loved it......... 
Hi. Ive been on 7 cups for a few months. I am always on my app on my iphone. It hasnt been working for a few days now. Its good to finally find a way to mention it. Maybe if you were going to change it you could have let people know first? None of the mods i talked to knew anything about it. Or listeners. I cant see anyone's profile picture now or any photos or anything downloaded like imgur. I used to go to chat rooms and get support. Now i feel strange there. It is hard to know who is talking. The photos are important. I havent been on 7 cups as much. I did message Heather to see if she knew what was going on but she didnt message back. I would appreciate an answer to how to make the app work again. I dont have acess to a lap top i can use. I really miss my friends.
@warmheartedTurtle6662
also how do i download new version? And will my messages and listener list stay?
@warmheartedTurtle6662 - get the latest version in the app store and yes all your same account info and connections carry over automatically.
@KrinkTheMellowUnicorn
thank you. It works again now
@warmheartedTurtle6662
I have had this same problem on my iPad since I got the new update about 3 or 4 days ago. I cannot see any pictures in the group support rooms, listeners list, room list, or anywhere, really. It makes it hard to keep up with who is saying what.
Links now bring up a blank page. I also can no longer see emojis unless they are from the emoji keyboard.
I do have a question for you, though. Are you using iOS 10 on your phone? My iPhone is using iOS 10, and is working fine, but my iPad is from the beginning of time (3rd gen) and I don't have iOS 10 on it. I was wondering if that had something to do with it.
@idontfeelverywell
hi. I downloaded ios10. Thank you. It works properly now. I have an old ipad as well without ios10!!! I have pics again. And emojis😁😀😆😃😁😀😄😊😌. Thank you for saying that. 💜💜💜 i can chat again🎈🎈🎈
@warmheartedTurtle6662
No problem! Glad I could help :)
@warmheartedTurtle6662
Glad you like it!
@idontfeelverywell - this is probably part of the problem. The app is trying to run on a wide variety of devices and a wide variety of versions of iOS and there appears to be some sort of image bug in some cases. It would help to identify the combinations of:
- device type
- iOS version
- 7 Cups version
that have the problem so we can isolate it and fix it!
@KrinkTheMellowUnicorn
I am having the image problem on an iPad 3rd generation (Model MC705LL/A), with iOS 9 (9.3.5). The 7 cups version is 3.5.2.
@idontfeelverywell thanks! we'll figure it out!
@idontfeelverywell - Is this problem still happening? The reason I ask is that it may have coincided with that big DDOS attack online and may have caused problems with images hosted on Amazon web services or imgur, etc.
@KrinkTheMellowUnicorn
Yes, it is still happening. I cannot see anyone's display pictures, and links that are posted bring up a blank page.
@warmheartedTurtle6662
Maybe if you were going to change it you could have let people know first?
Good point. We should have done a better job of spreadng the word. We're always working on the app but the changes are not always so substantial.
I cant see anyone's profile picture now or any photos or anything downloaded like imgur.
Can you tell me what kind of device you're on and where you are failing to see images (on profiles, in chat?) this is a bug I'm not aware of yet.
I used to go to chat rooms and get support. Now i feel strange there. It is hard to know who is talking. The photos are important. I havent been on 7 cups as much. I did message Heather to see if she knew what was going on but she didnt message back. I would appreciate an answer to how to make the app work again. I dont have acess to a lap top i can use. I really miss my friends.
Your friends are still here and we'll fix the bug with images once we understand what's going on.
Sorry about the disruption!
@KrinkTheMellowUnicorn
hi. Im on iphone 5s. I downloaded ios10. It works now. It was horrible in chat not seeing pics. When its busy impossible to keep up with chat. I tend to go by pics not names. Especially when it 's busy
But its ok now. I see emojis as well
Thanks
Awesome! Excited to use this new update!
Sounds like a great update!
Very neat! I love the idea of therapists but like other online counseling i think i cannot be alone that being forced into 150 per month is a big commitment for most.
@Laura Hey Laura! I've been playing around with the new app, and I find that it's easier to use the group support chat now, and to go back and forth from 1-on-1 conversations and group support chat. I also find it's easier to use the forums, which I thought was difficult with the old app. I have been using the app on an iPad. Well done! :)
@Probius
Awesome! Glad to hear that!!! :)
I really like the new app! It's not as bright as it used to be and the colours are very calming and awesome :D
