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7 Cups Behavior Reporting Process & Tracking - Updated Version
by ASilentObserver
Last post
2 days ago
...See more All, The post below outlines an updated behavior reporting process! We had originally launched this in 2016 and we are now updating it and re-emphasizing it as we move forward. Our objective to streamline the process and keep you well informed. Not many people struggle with a number of behavior points, but for people that do, we want to ensure that you can take steps to improve your behavior and be part of the community. We are figuring out the best ways to manage unhelpful & un-supportive behaviors on 7 Cups. Once you have reviewed the entire post, please ask any questions or share your constructive thoughts. This process is designed to provide you an opportunity to improve. We do not have any intentions to punish anyone but we do need to keep people accountable for their behavior. It is your community and how you behave, impacts it as well. Our purpose is to provide a better help & support and compassionate environment to all. We all want to be part of a community that fosters high warmth and high expectations. It is the best way to lead a community because everyone deserves support and compassion. Growing a plant, for example, requires a lot of effort, care, and the right treatment. Not every plant growth is similar but the basic process is somewhat the same. Suitable environment, the right proportion of soil, water, sunlight. Knowing the right conditions is significant for a seed to grow into a beautiful plant. Similarly for a community: If you have high warmth but low expectations, then structure or its culture is low. If you have low warmth and high expectations, then it has a structure, but limited reliability and safety. If you have low warmth and low expectations, then neither has a structure nor culture. If you have high warmth and high expectations, it has structure and reliability and safety. So here we are focused on providing both so that the community can have increased trust, support, culture, safety, and compassion. A few points to keep in mind when reading the below: * We believe in second chances. We know and understand no one is perfect and can improve. But, we need to understand when you have an opportunity to improve, you strive to improve and show that you improved. Value the opportunities you have. * We believe in inclusivity. We welcome all constructive feedback. Because we are also not perfect and striving to improve. Feedback is a two-way process. Ensure to provide feedback in a compassionate, constructive, and respectful manner. * We believe in accountability. Everyone is responsible and accountable for their actions. Because action has a reaction and impacts someone. We are in a community setup, so how you act impacts community activities. If you are supportive, the activities flow in a positive way. If you act unsupportive, the activity flow gets interrupted. * We believe transparency is helpful. As a community member, it is your right to know what is happening with the reports and how it gets processed. So, we want to provide better transparency in our actions in this system. However, there are also natural limitations too. We will not be able to share or disclose in detail with the community at large things that are happening on an individual basis. Because a wise person said, Praise in public, criticize in private. We want to give everyone a second chance to improve and feel encouraged to improve. The below behavior rating system has been specifically designed to meet the community's needs. We considered all inputs and tried to include all that was feasible to add. As you review this post, please remember this is a work in progress and always be updated as per the community's needs. Please share all constructive feedback, inputs, and ideas on what is missing or what does not make sense and what can be done. Introduction The aim of this guide is to provide information and to help you understand how the Behavioral Points System would work. What is the Behavioral Rating System? It is a process we would be used to assign points based on the infractions they did in the community at a point in time. Every time, they commit a violation, they will be getting points assigned and informed through email so they know what violations they did, and what points assigned to them for the violations. So they can have the opportunity to learn from the mistakes they made and improve. But if they do not improve and they cross the threshold, they will face consequences. This is modeled after other point systems like having a driving license in the US. If a person drives in a safe and smart manner (they are a good member), then they will receive no points. If they drive through stop signs, then they get a point. If they drive dangerously, then they get more points. If a person accrues enough points, then they are required to go to driving school. If they still do not improve then they can lose their license and no longer drive. It is a systematic process where all reports will be included for a user. How does it work? * The system will be applicable to both listeners and members. * Each behavior report or flagged forum thread will be evaluated using the below point criteria. Points are cumulative. * Each point expires 6 months after it was earned. * If no reports within three months from the date of action, an 80% reduction in the points. Note: One can be able to apply for a leadership role. This includes Mentor roles, teen star, group mod, peer support, and project agent roles. * If zero reports within a month from the date of action, 40% reduction in the behavior score. Applicability of the system: The process will be applicable moving forward. It won't consider past reports. Except for the reports which are severe. It will be up to the Community Management Teams' decision for those reports. How reports are filed? Reports filed via specific behavior reports: The incoming report will be reviewed by the concerned team. It will be reviewed for accuracy and if one of the below behaviors is identified the following actions will be taken: The authority sends a warning message to the reported user letting them know about the report. If the user would like to provide their side of the story, they will be invited to do that. Point(s) will be assigned if the user assumes responsibility for the action and agrees that it happened. The authority will let the user know the point has been assigned. If the user does not accept responsibility for the behavior and the evidence that the behavior did occur is clear, point(s) will be assigned. It is requested of all reporters that they submit relevant screenshots to prove their accusations for a user. All points will be tallied and tracked on the community management team's backend panel. Dates will be logged to monitor the timing. Please click here for more information on how to provide constructive feedback. [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/KeepingForumsWelcomingandSupportiveForumGuidelinesUpdate_229098/1/#2446886] You can learn more about triangulation here [https://www.7cups.com/forum/ListenersOnlyForums_38/LaurasOffice_169/WhatisTriangulation3StepstoAvoidingStoppingitfromhappeninginthecommunity_35107/1/] Learn more about rumors spreading here [https://www.7cups.com/forum/TeensOnlyClub_123/IarasStation_590/RumorsandGossipHowtoprotectourcommunityfromsuchbehaviorMemberSideedition_39670/]. Learn what open communication is here [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/Guidesonhowtomanagesituationson7cups_1059/OpenCommunicationTipsTricks_26627/1/]. Important Notes: � All the behaviors identified above are common behavior identified in the specific areas. Though, if the same behavior is found in other parts of the community as well, the points and consequences will be applicable. Zero Points Behavior. They are applicable for the first instance only. If the behavior continues, the points will be assigned according to the severity of the reported behavior. Except for a few specific behaviors that are subjected only to listeners. All other behaviors are subject to both listeners and members of the community. Adult Teen Listeners- In case of violations, the badge and access will be removed instantly. Below you will find the corresponding consequences of the above behaviors. Red Flag Offenses: � Forum Spam - If you are repeatedly spamming the forums with inappropriate content or advertisements you or your account may be removed Post inappropriate or graphic pictures, your account will be removed Sexting and/or repeatedly sexting (after a given warning not to) will result in account removal Underage or in the wrong age community (you must be 15 to be a listener & 13 to be a member) Red Flag Consequences: Immediate removal from 7 Cups community Protocol on Getting Support from a community leader: If you are having a problem, you may approach a community leader for support on how to manage that situation. However, please refrain from telling them specific details. As a general rule when communicating with community leaders: we should avoid using names and specific details about a person or a given situation. For example, if you are having a conflict with another listener. You could go to the community leader and say I am struggling with a difficult situation. Could you give me some tips on how to use conflict resolution? In this example, no specific details are mentioned, but you are still able to ask for help as you work through a difficult situation. Footnote: The protocols are similar to earlier ones and shared from the previous update with few changes. Updated the constructive feedback point in accordance with the new forum guideline [https://www.7cups.com/forum/SafetyKnowledgeat7Cups_181/CommunityGuidelines_1374/KeepingForumsWelcomingandSupportiveForumGuidelinesUpdate_229098/1/#2446886] on Sep 23, 2020 - Hope Link here to Heather's clarification post on BPS https://www.7cups.com/forum/SiteUpdates_100/HsHangout_1970/SomeclarificationonLLReports_230570/ Guidelines with better view available in the Community Guidelines page, Click here [https://www.7cups.com/community-guidelines/7-Cups-Behavioral-Points-System-70ccca9adfef4babba74119da05a91d4] [edited by MistyMagic to remove scripts and add in H's post 30 Oct 2020]
Heather225 profile picture
Apply for the Safety Patrol Team! (Now Open to Listeners and Members)
by Heather225
Last post
August 20th
...See more Are you passionate about our community? Are you always looking out for the safety of others? We are looking for dedicated community members to scan for inappropriate profiles and flag them so they can be removed quickly and efficiently from the site! We are very excited to announce that members can now join the team! Here’s what being on the Safety Patrol looks like:: - Scan the browse listeners page [https://www.7cups.com/BrowseListeners/] daily and flag any inappropriate profiles - Scan the general request queue daily for inappropriate profiles - Scan forums or group rooms for inappropriate profiles - Be proactive to help flag any profile you have seen anywhere that is inappropriate How do we know if it's inappropriate? - Sexual or graphic profile picture - Sexual or graphic username - Sexual or graphic bio text - Profile bio text sharing social media handles, email Id..etc. Prerequisites & Expectations: ✓ Listeners: You must be a Verified Listener [https://www.7cups.com/forum/ListenerLearningJourney_149/VerifiedListenersProject_1839/IWanttobeaVerifiedListener_46935/1/] ✓ Members: You must be a part of the community for at least one month (no longer have the Newbie badge) ✓ You must be active on 7 Cups a few times a week (roughly an hour minimum) ✓ You will be required to read a document on best practices [https://docs.google.com/document/d/1vBXLvo7gLMewIM1lhnZ2g8MXAnq4sMwxqXgxzTJCDos/edit] and pass a test to prove your knowledge. ✓ Once you have read the guide in full and understand the material, apply and take the test here. [https://docs.google.com/forms/d/e/1FAIpQLSeiPkuyjGZs7x2NY5b1tgkO5QoRRiXzFFobMpHiWthKUxgaKg/viewform] Primary Points of Contact Team Leader: Rebekah Thank you so much for your interest in keeping 7 Cups a safe and supportive place! [ Updated by Rebekah on 4th January 2023 to display newer guide. ] [ Updated by Rebekah on 25th February 2026 to amend the leaders list. ]
Heather225 profile picture
Community Safety Awareness: Listener Conduct, Soliciting & Offsite
by Heather225
Last post
August 11th
...See more Hi everyone, Your safety, privacy, and trust are the most important things to us at 7 Cups. You come here for a safe, supportive space to be heard, and we are committed to protecting that. We want to post a critical reminder about the rules our volunteer Listeners must follow. This is to ensure every member knows what to expect and what is never acceptable. Listeners are volunteers. Support is always free. 7 Cups Listeners are volunteers. They are here to provide empathetic listening and support, and they are never paid for their time. * A Listener should NEVER ask you for money, donations, or payment of any kind. * Listeners are strictly prohibited from soliciting or promoting any personal, paid services (e.g., "I am a therapist, here is my link, my sessions cost $X"). To protect your privacy and safety, all conversations with Listeners should stay on the 7 Cups platform. * Listeners are not permitted to ask you to move the conversation to an off-site, personal platform (like  Tele*gram WhatsApp,, social media accounts, or personal email). * If a Listener sends you a personal link to chat elsewhere, do not click it. This is a serious violation of our guidelines. Listeners are trained to listen. They are not therapists or healthcare professionals.  * A Listener's role is to listen, not to give diagnoses, medical advice, or tell you what to do. * Offering their own paid therapy service (as mentioned in point #1) is a severe violation of this boundary and our community's trust. If a Listener ever does any of the following: * Asks you for money or payment. * Tries to sell you a personal, paid service (like therapy or coaching). * Sends you a link to chat on a personal, off-site platform  Please take these steps immediately: * Do not click any personal links, disclose any of your personally identifying information (including your social media), or send money. * Report the Listener: Use our Helpdesk HERE [https://help.7cups.com/hc/en-us/requests/new/]. Make sure to add screenshots when submitting your report so the team has evidence to corroborate the report and take appropriate action. It's also important to understand that these rules are fundamental community guidelines. As such, they apply to members too. Review the Community Guidelines for all users to abide by HERE. [https://www.7cups.com/community-guidelines/] ------------------------- Thank you for helping us uphold these core principles and safeguard the 7 Cups experience for everyone!
EmeriGolda1436 profile picture
Important lessons learned since you started using this app.
by EmeriGolda1436
Last post
January 10th
...See more Hello everyone. Can we try naming some of the important lessons we have learned on this app. For me I have improved on my communication skills, I have learnt empathy and compassion towards others. I have learnt reflective listening what about you?
SherifRiad profile picture
🌟 Recap: "Behind Every Screen There Is a Human" 🌟
by SherifRiad
Last post
May 15th, 2025
...See more Hi everyone in the Safety Community! 👋 I just wanted to take a moment to reflect on the amazing session we had earlier in the Support Room with the topic: "Behind Every Screen There Is a Human." It was such a meaningful discussion, and I’m so grateful to have been part of it. The conversation reminded me of the importance of empathy, compassion, and recognizing humanity in every interaction, whether online or offline. A huge thank you to @Rebekah for hosting the session so beautifully! Your guidance and thoughtful questions made the discussion both engaging and insightful. It’s clear how much care and dedication you bring to this community, and I’m so inspired by your leadership. 💛 As someone who just joined the Safety Community, I’m thrilled to be here and look forward to learning, growing, and contributing alongside all of you. This feels like such a warm and supportive space, and I’m excited to be part of it! If anyone else attended the session, I’d love to hear your thoughts or takeaways. What resonated with you the most? Let’s keep the conversation going! Thank you all for making this such a welcoming community. Here’s to many more meaningful discussions ahead! 🌟 Warm regards, Sherif Riad
MonBon profile picture
Safe Internet Pledge
by MonBon
Last post
September 9th, 2022
...See more February 9th is Safer Internet Day! Help keep 7 cups (and the internet) a safe space by pledging below: ✩I pledge not to shout at people by using all capital letters or aggressive language. This can make people feel bad or uncomfortable, and I am here to support and uplift the community. ✩I pledge not to plagiarize - people should be recognized for their work on original content. ✩I pledge not to gossip about others or reveal personal information. I will create and sustain a positive environment when communicating with my peers. ✩I will refrain from cursing in the chatrooms, on the feed, and in the forums as it can make others uncomfortable and make others take me less seriously. ✩I will be patient with those new to this site or the internet in general. We all had to learn somehow and I can do my part by being patient and kind. ✩I will not spam the chatrooms, feed, or forums as this can clog up the posts and prevent people from getting the support that they deserve. ✩I will not connect with people offsite, as this can be harmful to myself and others. ✩I will do my part to help keep 7 cups and elsewhere on the internet a safe place for users.✩ (Keeping in line with not plagiarising, credit for many of these pledges must be given to Kim Tranter on this site [https://www.uticaod.com/article/20120907/blogs/309079938]) FH:92
TheResilientDancer profile picture
The X-Plan
by TheResilientDancer
Last post
August 24th, 2020
...See more Hi everyone! Before you ask, The X-Plan is not a new film that has been released on DVD! This is actually serious and I would like everyone to read this carefully and pass it onto your family and friends so they know about it as well. I learnt about this at school and it came up in a conversation with my mum. Now we use this plan but have not had to use it yet. The X-Plan is a safe method of getting out of a situation where you are unsafe or under pressure to do something which is making you uncomfortable. You text the letter X to your parents, guardian or an older sibling. The person who receives the text has a script to follow. Reciever: Hello, something has come up at home and I am going to come and collect you. Sender: What happened? Reciever: I will explain it to you when I arrive. Get ready to leave in 10 minutes. This makes the person who the sender (person who sent the letter X) has an emergency at home and has to go. This is a safer method than trying to text someone that you are in danger because the person who is pressuring or harming you might take your phone and see what you have done. If they see that you just texted the letter X, they will think that it is innocent and just a reply to a previous text. When the person who receives the text arrives to collect the person who sent the text, they must not ask any questions to them or expect them to say anything unless they decide to share what happened. I hope that this helps you and the people that you care about. Stay safe and well everyone!
Heather225 profile picture
10 Tips for Setting Boundaries Online [ARTICLE]
by Heather225
Last post
September 3rd, 2018
...See more source [https://psychcentral.com/lib/10-tips-for-setting-boundaries-online/?all=1] Good boundaries are important for healthy relationships, but when it comes to our online lives, we rarely think to create clear-cut borders. The most important reason to set boundaries online, according to psychologist and coach Dana Gionta [https://www.counselingconnecticut.com/], Ph.D, is for your safety and protection. Here, Gionta doles out key advice on devising and defending your boundaries. 1. Give yourself permission. Many people think that they dont deserve to set boundaries in the first place. We think we should automatically accept anyone who wants to befriend us on Facebook or go out of our way to help a colleague of a colleague with a recommendation on LinkedIn. Give yourself the permission to set boundaries and say no, Gionta said. 2. Consider your purpose. According to Gionta, what helps when setting boundaries is thinking ahead about how youd like to use social media. Ask yourself: What purpose does social media serve for me? Are you using Facebook to keep in touch with friends, to network professionally or both? What would make you feel safe in terms of how many people you allow [as your friends]? Do you want an open or closed profile? [Are you going to] not put up much personal information and limit access? Remember that if youve got 800 friends on Facebook — many of whom, its safe to say, are acquaintances, at best — all 800 are privy to your personal facts. And that can be risky, Gionta said. So consider what kinds of information you want out there. 3. Set boundaries surrounding time. Lets face it: Sites like Facebook can become a black hole, sucking your time into its abyss — if you let them. Its easy to feel powerless, especially if youre using social media sites professionally and want to build a supportive circle. The Internet is like a moving target, and with that comes the expectation that we need to respond to peoples comments right away, return email within a day or even hours and stay plugged in so were continuously in the know. But remember that you do have a choice, and there is no requirement, Gionta said. Rather, figure out what works best for you. Blocking out 15 minutes a day for catching up on comments and your community can still help you make and maintain connections — without feeling stressed and overwhelmed, she said. Interacting with others Interacting online can get tricky. Below, Gionta offers additional tips specifically for interpersonal communication. 4. Take things slow. Relationships on the Internet move fast. And were not just talking romantic relationships, but interactions of all kinds. When youre chatting away on your computer in the comfort of home (or the nearest Starbucks), particularly with like-minded people, it feels like you know them intimately. But take your time. It takes about six to nine months to get to know someones character, Gionta said. Since people usually want to present themselves in a positive light — as Chris Rock famously joked, When you meet someone for the first time, you dont meet them, you meet their representative — it takes time to see their true personality. Thats when you see red flags or inconsistencies in their character. In online interactions, you might get to know the person faster, but either way, its generally better to take it more slowly and approach [your relationships] in a thoughtful and careful way. Give yourself time to get to know the person before revealing too much about yourself, she added. 5. Ask for clarification. Without verbal cues, its easy to misinterpret a persons message online, Gionta said. If youre iffy about someones comments, simply respond and ask for clarification. You could say, Its my understanding that this is what you meant. Is this correct? Or Is this what you meant when you said that? 6. Be honest about your feelings. If the persons comment is loud and clear and youre clearly upset by it, move the conversation over to email or the phone (depending on your relationship), Gionta said. If they say something inappropriate or hurtful, let them know how you felt about it. Sometimes, people just dont realize that theyre crossing your boundaries. Gionta told the story of someone who was sharing things that made her circle feel uncomfortable. They brought it up to her directly. She didnt realize that she was infringing on others privacy. But once the group explained, she changed the way she communicated. Even in social media, its easy to forget [and] think that its more of a one-on-one conversation, Gionta said. Letting them know authentically and honestly how it made [you] feel is very helpful and positive in maintaining the relationship and getting to know one another, she said. 7. Practice the three-strikes-youre-out rule. Give a person 3 chances to set things right. If youve asked the person three times to refrain from making certain comments (or if theyve crossed another boundary of yours), its time to take some type of action that limits their contact with you, Gionta said. That might mean defriending them on Facebook or blocking them altogether from your account — or even your email. 8. Give them the benefit of the doubt. Keep in mind that everyone has different comfort levels, Gionta said. With so many different personalities, temperaments and cultural backgrounds, what offends one person may never give another one pause, she said. Generally, there are some clear ways of communicating [where] everybody would be offended. But theres a gray area. So if its the first time someone offended you, give them the benefit of the doubt, and avoid jumping to conclusions, Gionta suggested. They mightve had positive intentions but it regrettably came across the wrong way. 9. Honor your feelings and comfort level. At the end of the day, boundaries are about how something made you feel, Gionta said, so pay attention to your own emotions and comfort level—and proceed from there. 10. Be thoughtful in your own responses. In online communication, Gionta said, our words and language [tend to] come across more powerfully and bluntly. When we just see the written word, it has more of an impact on us psychologically. So when making or responding to comments, take a moment to think through what youd like to say, and ask yourself How might this come across? Gionta said. In general, you never want to respond in anger or in impatience. Overall, remember that your offline life isnt the only one that requires boundaries. Creating margins around your comfort level is equally as essential for your time online. In fact, it makes sense: Both make up your world just the same. Do you struggle with putting up boundaries? How does the importance of boundaries apply to your experience at 7Cups? Would love to hear from both members and listeners on how you enforce your own boundaries, or if you need help figuring out how!

🌟 Welcome! 🌟

Here at the Safety & Knowledge sub-community, our focus is on creating a culture of awareness and support. Please join us to learn how to keep yourself safe online!

See below some key aspects of our community;

Community Guidelines Series
Part 1 ---> Profiles
Part 2 
---> Behaviour
Part 3 
---> Account Safety
Part 4 
---> Boundaries and Behaviour
Part 5 
---> General Safety for Everyone


Quizzes
All Safety Quiz Events
Safety Quiz - 2024


Safety Team Information
Safety Outreach & Discussions
Safety Patrol


Team Leaders
Ambassador ---> Rebekah
Admin Oversight ---> Bookworm4

Community Guidelines

🌟Welcome!🌟

As this is our Safety sub-community, these guidelines are extra extra important! 🌟 here they are below;

1. Please be kind to all users. Forum posts/comments that attack or otherwise offend another user will be removed.
2. No offsite contact sharing. This is strictly against site rules.
3. Please stay on topic to the best of your ability!
4. Please keep confidential information to yourself. This means no sharing of usernames, messages in a 1-1 or a group setting, or any details about a member chat. Take any and all issues that you'd like to discuss in more depth to Rebekah.
5. Please try to post threads within the relevant sub-forum! We understand that this might not be easy, but posting a thread such as "Hello, I'm new!" would clearly not be suited to Safety Awareness or Teen Safety 🌞

Community Leaders
Project Agent
Community Resources

Find any and all safety resources for 7 Cups here!