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Heather225 profile picture
Important Update: Forum Email Transition & Contact Inquiries
by Heather225
Last post
 2 days ago
...See more Hi, everyone! To improve our workflow and ensure we answer your requests as quickly and efficiently as possible, we've retired the forum@7cups.com email address. Moving forward, we are directing correspondence regarding forum actions and reports to the community@7cups.com inbox (also known as the Helpdesk). [https://help.7cups.com/hc/en-us/requests/new] You can reach out to community@7cups.com for: * Forum actions, reports, and questions regarding moderation or edits * Requests to edit, move, or delete threads For questions about forum roles and leadership, please contact our Forum Ambassador: @tommy [http://7cups.com/@tommy]
Hope profile picture
7 Cups for the searching soul book - Read and review to get a badge!
by Hope
Last post
 October 23rd
...See more Hi everyone, I hope you are doing well. Some of you may be aware that we have our very own book! It's called the 7 Cups for the searching soul. There is even a training /self-help guide based on the same book. The book focuses on helping you understand your behavior better, provide you with tips and tricks to grow as a person, and provides in-depth information about how our platforms can support you with your journey of growth. We encourage everyone to read the book and reflect on its contents. The admin team and I have read the book and we have really enjoyed the overall experience. You can download your copy of the book on Amazon for free here [https://www.amazon.com/7-Cups-Searching-Soul-7Cups-ebook/dp/B01BFWMCXY] * Please note that the book is available in the following Amazon marketplaces: United States, United Kingdom, Canada, India, Mexico, Brazil, Germany, Japan, Spain, France, Italy, Australia, and the Netherlands. Don't see your country listed? We've got you covered! Please find PDF and MOBI versions here [https://www.smashwords.com/books/view/611898]. To get the Soul Searcher badge please follow the following steps: Download the e-book from Amazon (if your country provides it) or use the second link and read it. Leave us a review on Amazon [https://www.amazon.com/7-Cups-Searching-Soul-7Cups-ebook/dp/B01BFWMCXY] or Good reads [https://www.goodreads.com/book/show/28930126-7-cups-for-the-searching-soul?from_search=true&from_srp=true&qid=465CcxbNjk&rank=1]. Respond to this thread, let us know you did step 1 & 2 and tell us what were your favourite bits! We will appreciate your support in downloading and reviewing the book as more downloads/reviews help us reach and support more people.
Heather225 profile picture
Updated Community Roster & Support Resources (2026)
by Heather225
Last post
 October 18th
...See more Hello, Cupsers! Whether you have a question, need to report an issue, or just aren't sure where to turn, here is a quick guide to our key team contacts, support channels, and resources: Community Admin Team Me: Head of Community (see limited hours post) [https://www.7cups.com/forum/siteupdates/HsHangout_1970/Anupdateonmyscheduleandgettingthesupportyouneed_382330/] @SoulfullyAButterfly - Head of Content/Product Team Member: Queries and Platform Support for all site projects/features @Hope: Dean of the Academy [https://www.7cups.com/academy/] @Bookworm4: ATL Program & Teen Safety The Ambassador Team The Ambassadors are volunteer leaders who represent our highest level of commitment to the 7 Cups mission. Each one oversees a crucial function on 7 Cups. The two Ambassadors below have made themselves available for general questions if an Admin is not around: @AnnaSilverberg - Quality Ambassador (QM and Listener Coaching Team)  @Rebekah - Safety Ambassador (Safety Awareness Team)  You can view the rest of our Ambassador Team roster here: Ambassador Team Availability Updates [https://www.7cups.com/forum/siteupdates/General_2444/AmbassadorTeamAvailabilityUpdates2026_381757/].  The Help Desk The Help Center [https://help.7cups.com/hc/en-us] is our central intake for all site reports and inquiries. Please use the Help Desk [https://help.7cups.com/hc/en-us/requests/new] for: * Investigation requests, behavioral reports, safety concerns * Feedback/suggestions (community, site, etc.) * Any questions! Account Reviews Form If your account has been unexpectedly deactivated, submit your name to the Account Reviews form [https://docs.google.com/forms/d/e/1FAIpQLScqva6u9GVllcKFBro2ZOg2tugEknrU8cMoi__JJClisFZzJw/viewform]. I hope this information empowers you to navigate the community with confidence. Thank you for being such an important part of our Cups family and looking out for one another! ------------------------- If you're getting value out of 7 Cups, please consider donating to keep our community going. Back us here. [https://www.7cups.com/back-us/] 💙
Heather225 profile picture
Important Update: Forum Email Transition & Contact Inquiries
by Heather225
Last post
 2 days ago
...See more Hi, everyone! To improve our workflow and ensure we answer your requests as quickly and efficiently as possible, we've retired the forum@7cups.com email address. Moving forward, we are directing correspondence regarding forum actions and reports to the community@7cups.com inbox (also known as the Helpdesk). [https://help.7cups.com/hc/en-us/requests/new] You can reach out to community@7cups.com for: * Forum actions, reports, and questions regarding moderation or edits * Requests to edit, move, or delete threads For questions about forum roles and leadership, please contact our Forum Ambassador: @tommy [http://7cups.com/@tommy]
Heather225 profile picture
Updated Community Roster & Support Resources (2026)
by Heather225
Last post
 October 18th
...See more Hello, Cupsers! Whether you have a question, need to report an issue, or just aren't sure where to turn, here is a quick guide to our key team contacts, support channels, and resources: Community Admin Team Me: Head of Community (see limited hours post) [https://www.7cups.com/forum/siteupdates/HsHangout_1970/Anupdateonmyscheduleandgettingthesupportyouneed_382330/] @SoulfullyAButterfly - Head of Content/Product Team Member: Queries and Platform Support for all site projects/features @Hope: Dean of the Academy [https://www.7cups.com/academy/] @Bookworm4: ATL Program & Teen Safety The Ambassador Team The Ambassadors are volunteer leaders who represent our highest level of commitment to the 7 Cups mission. Each one oversees a crucial function on 7 Cups. The two Ambassadors below have made themselves available for general questions if an Admin is not around: @AnnaSilverberg - Quality Ambassador (QM and Listener Coaching Team)  @Rebekah - Safety Ambassador (Safety Awareness Team)  You can view the rest of our Ambassador Team roster here: Ambassador Team Availability Updates [https://www.7cups.com/forum/siteupdates/General_2444/AmbassadorTeamAvailabilityUpdates2026_381757/].  The Help Desk The Help Center [https://help.7cups.com/hc/en-us] is our central intake for all site reports and inquiries. Please use the Help Desk [https://help.7cups.com/hc/en-us/requests/new] for: * Investigation requests, behavioral reports, safety concerns * Feedback/suggestions (community, site, etc.) * Any questions! Account Reviews Form If your account has been unexpectedly deactivated, submit your name to the Account Reviews form [https://docs.google.com/forms/d/e/1FAIpQLScqva6u9GVllcKFBro2ZOg2tugEknrU8cMoi__JJClisFZzJw/viewform]. I hope this information empowers you to navigate the community with confidence. Thank you for being such an important part of our Cups family and looking out for one another! ------------------------- If you're getting value out of 7 Cups, please consider donating to keep our community going. Back us here. [https://www.7cups.com/back-us/] 💙
AffyAvo profile picture
Ads blocking chat options
by AffyAvo
Last post
 September 24th
...See more @GlenM Under the chat option, I can't send out a general request with all the new therapy ads. The option has dropped off my screen. This is using mobile browser, on Android.  There is a workaround, I can do so from the forum main page (but this is the less expected option for connecting with listeners).
Jill7Cups profile picture
Browse Listeners search update
by Jill7Cups
Last post
 September 21st
...See more Hello! Excellent news, our engineering and product squads have been hard at work researching, testing, and problem solving how to make the browse listeners search better. Known problem: search results often show listeners who are no longer active. Members choose a listener from the results assuming that listener will respond. This is not a good experience. Awesome fix: search results will now only show listeners who have been active in the last month. Hypothetically members will be more likely to connect to an active listener. This is a good experience. Caveat: if a member uses a lot of search filters, no listeners may show up. We will continue to work on educating members on playing around with filters and further help manage expectations. We are excited about this update! We will continue to work on other tasks to make the experience better on both the member and listener side and appreciate everyone who makes an effort to make the listening program a great, free resource for the world.
AffyAvo profile picture
Forum changes
by AffyAvo
Last post
 August 6th
...See more Can we get some information about forum changes? I've seen the order of nestled posts change, it's a bit confusing when replying to multiple posts, especially when unexpected. 
theriverissinging profile picture
Forum Functionality: Provide Feedback Here!
by theriverissinging
Last post
 August 6th
...See more Hello, everyone! As you might be aware, there are some on-going forum changes [https://www.7cups.com/forum/SiteUpdates_100/CommunityInformation_742/ForumRestructuringUpdateCommunityPagesLiveNow_287090/] taking place. You can use this thread to provide any feedback, suggestions on forum [https://www.7cups.com/home/] functionality (functions, features, utility, any technical aspects only) or bugs that you encounter. This is mainly being done to help keep things organized as it can be hard to gather it from various places/people and ease up the process for everyone to pass on feedback further to the 7 Cups team. We encourage everyone to use this thread for its purpose anytime and use it for only that. Kindly review this post [https://www.7cups.com/forum/SiteUpdates_100/Feedback_37/NewCommunityFeedbackProcess_264411/] for any other feedback/behavior reports that don't involve forum functionality.
thoughtfulmomma profile picture
Advertisers now?
by thoughtfulmomma
Last post
 April 2nd
...See more Not sure if there's something messed up on my end, but when I log into the site via my laptop, I see advertisements around the screen.  ??  I don't see anything when I'm on the app on the phone.  Just want to see if it's new (I was on the site 3 days ago and didn't see anything) or it's a problem I need to correct.
GlenM profile picture
Regional, State, Country Surveys?
by GlenM
Last post
 November 14th, 2025
...See more Quick question for you all: We released our Local section a few months ago: 7cups.com/local. Part of this directory includes the top 50 mental health challenges in each region. I was talking with a couple of friends that were trying to find ways to create positive mental health change through organized campaigns. One idea they had one was a sort of regular poll or survey that would be tied to states or countries.  Members and listeners would be able to ask their own questions. We would also ask questions. The goal would be to try to figure out bottom-up and top-down what the main mental health challenges are in each region. Once we identified those challenges, we could then help start to solve them both online - on 7 Cups - and offline through working with local partners. The data from the surveys would be published on the local pages for each country and state. Any reactions to this idea? We don't want to do it if there isn't organic interest in it. I'm not wedded to it either way. Open and honest feedback very welcome! - If you'd like to help us collectively build out food pantries, crisis lines, shelters, other nonprofits etc. across all the regions around the world, including your local area, you can submit listing through this form (here) [https://docs.google.com/forms/d/e/1FAIpQLSeKa-xGlLjvwFDjyv5aW4WeM_nuP9u6oBiZkg4ZqwY8AMKK7Q/viewform?usp=preview]! [https://docs.google.com/forms/d/e/1FAIpQLSeKa-xGlLjvwFDjyv5aW4WeM_nuP9u6oBiZkg4ZqwY8AMKK7Q/viewform?usp=preview]
Heather225 profile picture
7 Cups Screenshot Policy
by Heather225
Last post
 February 24th, 2025
...See more Hi, everyone. I'd like to clarify our policy on screenshots. We request screenshot submissions to authenticate reports and help the processing team take action.  We do not accept, and our platform prohibits, screenshots originating from third-party sites. All screenshots are to be directly emailed through the respective channel. If you need to share a screenshot with someone on the Admin Team specifically, you will be asked to email it and provided the email to do so. This applies to all documentation/reporting needs across the site. Please do not share third party links with 7 Cups screenshots as this ensures privacy, security, and proper handling of all shared information. If you are found to be sharing screenshots taken from the platform, you may receive consequences per our Behavior Points System (read up on it here) [https://www.7cups.com/community-guidelines/7-Cups-Behavioral-Points-System-70ccca9adfef4babba74119da05a91d4]. When in doubt, please consult someone on the Community Management Team or email community@7cups.com for help! - Helpful links: Community Guidelines [https://www.7cups.com/community-guidelines/] How to use the Help Center to file reports [https://www.7cups.com/forum/safe7cups/Part3InformationResoucesUpdatesStation_1371/HowtousetheHelpCenterforfilingreports_347687/]
LovelyKittyCat profile picture
Code 064
by LovelyKittyCat
Last post
 September 27th, 2024
...See more Hello beautiful humans! I'm in a bit of a pickle. I am trying to respond in a forum and I keep getting the error code 064. I did some research and it looks like it could be due to censored words or copy/paste. I am not sure which words could be censored, but since it was a long response I did end up doing copy/paste while I did some editing. How can I fix my post so that I don't keep getting this error?  Thank you! 
AnnaSilverberg profile picture
New Listener Coaching Team Ambassador
by AnnaSilverberg
Last post
 September 22nd, 2024
...See more Hay everyone✨! Today is a fantastic day and I have amazing news for our Quality domain!  *drumroll*  Please welcome our newest Listener Coaching Team Ambassador: 🌊 @MelodyoftheOcean 🌊 Ocean has been a part of our wonderful community since 2021, they've been involved in many teams over the years, but their current focus is on our wonderful Listener Coaching Team.  Ocean is a friendly, supportive leader who has a brilliant mind, a lot of wisdom and tons of knowledge which is filled with endless passion for quality, the Listener Coaching Team already benefits greatly from their leadership, they truly are an aspiring leader. Please join me, everyone in congratulating @MelodyoftheOcean [https://www.7cups.com/@Melodyoftheocean] as our new Listener Coaching Team Ambassador. ✨💙✨ ✨  All Listener Coaches:  @anonhelp123 @HopieRemi @KindnessMatters2020 @Sunisshiningandsoareyou @JustSophia @azuladragon34 @Blissart @kindheartedLily @daydreammemories @AnnaSilverberg @Arie3
LovelyKittyCat profile picture
Dark mode for 7cups on desktop?
by LovelyKittyCat
Last post
 September 13th, 2024
...See more I know we have dark mode on the app...but what about the desktop website? As a fellow night owl, I would very much appreciate the addition. 😛 If it is available then I'm blind and I can't find the setting lol.

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