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Heather225 profile picture
Forum Guideline Refresher: Listener Boundaries & Utilizing Member Accounts
by Heather225
Last post
 Monday
...See more Whether you are new to the community or a seasoned Listener, it’s always good to refresh ourselves on the guidelines that keep our platform safe. One topic that comes up often is Listener Boundaries (specifically Forum Guideline 7) and knowing when to use a Member account. The Golden Rule: Maintain the Listener Role When you are logged into your Listener account, your primary focus should be on giving support. If you are going through a tough time, need to vent, or are looking for emotional support for your own personal struggles, please switch over to your Member account. This ensures that anyone reaching out to a Listener is connecting with someone who is currently in the right headspace to help. ------------------------- Relating vs. Seeking Support It is totally natural to want to connect, but there is a clear line between empathizing with someone and accidentally reversing roles: * Okay (Relating): Briefly mentioning a past experience to validate a Member's feelings and show them they aren't alone. (e.g., "I hear you. When I dealt with anxiety, I felt really overwhelmed too.") * Not Okay (Seeking Support): Sharing your current struggles in a way that shifts the focus to you, which puts the Member in the uncomfortable position of having to comfort you. ------------------------- Keep Your Accounts Separate To protect everyone's boundaries, 7 Cups requires your Listener and Member identities to remain completely separate. * Please do not link your two accounts in your bio or username. * Avoid announcing, "I'm going to switch to my Member account now." Just log out and log back in! * Keeping these separate stops lines from blurring and prevents Members from feeling obligated to support a Listener they previously confided in. Listener Boundaries are enforced in Forum rule #7: "Users are expected to maintain a listener role if on a listener account. This includes not seeking emotional or personal support and following the expectations of a listener outlined in active listening. Please switch to a member account if necessary." Please note that violations of this guideline result in post removal. ------------------------- What About Listener Support? If you had a heavy chat and need to decompress about your listening experience, that is what Listener-only spaces, such as the Listener Support Room [https://www.7cups.com/chat/?c=2_2b554a18cf379d85bN8W7-fzi03rI51eauafmg], Peer Supporters [https://docs.google.com/forms/d/e/1FAIpQLSc2yFIiL6az6UEOc5LNqOOERpM7D0g8F49x0qjbIq7QwhJOBQ/viewform], and Mentors [https://www.7cups.com/listener/training/mentors/]are for! However, if you need to talk about your own real-life problems, please log into your Member account to get the dedicated support you deserve. Taking care of your own mental health is just as important as being there for others. By keeping these boundaries clear, we keep the community safe, organized, and supportive for everyone.
Hope profile picture
Follow us on social media!
by Hope
Last post
 Sunday
...See more Hi everyone, I hope you all are well. Did you know you can follow 7 Cups on your favorite social media platforms? Social media can be a mixed place, on one end we can find accounts/pages related to all of our favorite things but on the other hand, it can make us compare ourselves to others and sometimes interact with less than positive content. On our social media accounts, we share positive content focusing on inspirational quotes, the great things happening in our community, and what's up in the mental health world with a little fun in between. Our aim is to provide you with content that is good for your mental health. Following 7Cups social media accounts not only makes a positive impact on your feed, but it also helps us reach more people. More people can know about our platform and can benefit from our mission. That's quite a win, win if you ask me! To acknowledge and show our appreciation for the support you show you and us! Everyone who follows the following social media accounts will receive the ‘Super Supporter badge' Instagram - @7Cups [https://www.instagram.com/7cups/] Twitter - @7Cups [https://twitter.com/7cups] & @7CupsTeen [https://twitter.com/7CupsTeen] Facebook - 7CupsOfTea [https://www.facebook.com/7CupsOfTea/] Youtube - 7 Cups of Tea [https://www.youtube.com/channel/UCYsco2bYgzQzUsLnaO899Qg] LinkedIn - 7-cups [https://www.linkedin.com/company/7-cups] You can also follow 7 Cups Academy on LinkedIn! 7-cups-academy [https://www.linkedin.com/company/7-cups-academy/] Step 1) Hit follow! (We understand that not everyone has accounts on all social media platforms so you can follow the ones that you have accounts on) Step 2) Reply to this thread and let us know that you have followed us!
Hope profile picture
7 Cups for the searching soul book - Read and review to get a badge!
by Hope
Last post
 September 2nd
...See more Hi everyone, I hope you are doing well. Some of you may be aware that we have our very own book! It's called the 7 Cups for the searching soul. There is even a training /self-help guide based on the same book. The book focuses on helping you understand your behavior better, provide you with tips and tricks to grow as a person, and provides in-depth information about how our platforms can support you with your journey of growth. We encourage everyone to read the book and reflect on its contents. The admin team and I have read the book and we have really enjoyed the overall experience. You can download your copy of the book on Amazon for free here [https://www.amazon.com/7-Cups-Searching-Soul-7Cups-ebook/dp/B01BFWMCXY] * Please note that the book is available in the following Amazon marketplaces: United States, United Kingdom, Canada, India, Mexico, Brazil, Germany, Japan, Spain, France, Italy, Australia, and the Netherlands. Don't see your country listed? We've got you covered! Please find PDF and MOBI versions here [https://www.smashwords.com/books/view/611898]. To get the Soul Searcher badge please follow the following steps: Download the e-book from Amazon (if your country provides it) or use the second link and read it. Leave us a review on Amazon [https://www.amazon.com/7-Cups-Searching-Soul-7Cups-ebook/dp/B01BFWMCXY] or Good reads [https://www.goodreads.com/book/show/28930126-7-cups-for-the-searching-soul?from_search=true&from_srp=true&qid=465CcxbNjk&rank=1]. Respond to this thread, let us know you did step 1 & 2 and tell us what were your favourite bits! We will appreciate your support in downloading and reviewing the book as more downloads/reviews help us reach and support more people.
AffyAvo profile picture
Ads blocking chat options
by AffyAvo
Last post
 1 day ago
...See more @GlenM Under the chat option, I can't send out a general request with all the new therapy ads. The option has dropped off my screen. This is using mobile browser, on Android.  There is a workaround, I can do so from the forum main page (but this is the less expected option for connecting with listeners).
AffyAvo profile picture
Forum changes
by AffyAvo
Last post
 August 6th
...See more Can we get some information about forum changes? I've seen the order of nestled posts change, it's a bit confusing when replying to multiple posts, especially when unexpected. 
theriverissinging profile picture
Forum Functionality: Provide Feedback Here!
by theriverissinging
Last post
 August 6th
...See more Hello, everyone! As you might be aware, there are some on-going forum changes [https://www.7cups.com/forum/SiteUpdates_100/CommunityInformation_742/ForumRestructuringUpdateCommunityPagesLiveNow_287090/] taking place. You can use this thread to provide any feedback, suggestions on forum [https://www.7cups.com/home/] functionality (functions, features, utility, any technical aspects only) or bugs that you encounter. This is mainly being done to help keep things organized as it can be hard to gather it from various places/people and ease up the process for everyone to pass on feedback further to the 7 Cups team. We encourage everyone to use this thread for its purpose anytime and use it for only that. Kindly review this post [https://www.7cups.com/forum/SiteUpdates_100/Feedback_37/NewCommunityFeedbackProcess_264411/] for any other feedback/behavior reports that don't involve forum functionality.
thoughtfulmomma profile picture
Advertisers now?
by thoughtfulmomma
Last post
 April 2nd
...See more Not sure if there's something messed up on my end, but when I log into the site via my laptop, I see advertisements around the screen.  ??  I don't see anything when I'm on the app on the phone.  Just want to see if it's new (I was on the site 3 days ago and didn't see anything) or it's a problem I need to correct.
GlenM profile picture
Regional, State, Country Surveys?
by GlenM
Last post
 November 14th, 2025
...See more Quick question for you all: We released our Local section a few months ago: 7cups.com/local. Part of this directory includes the top 50 mental health challenges in each region. I was talking with a couple of friends that were trying to find ways to create positive mental health change through organized campaigns. One idea they had one was a sort of regular poll or survey that would be tied to states or countries.  Members and listeners would be able to ask their own questions. We would also ask questions. The goal would be to try to figure out bottom-up and top-down what the main mental health challenges are in each region. Once we identified those challenges, we could then help start to solve them both online - on 7 Cups - and offline through working with local partners. The data from the surveys would be published on the local pages for each country and state. Any reactions to this idea? We don't want to do it if there isn't organic interest in it. I'm not wedded to it either way. Open and honest feedback very welcome! - If you'd like to help us collectively build out food pantries, crisis lines, shelters, other nonprofits etc. across all the regions around the world, including your local area, you can submit listing through this form (here) [https://docs.google.com/forms/d/e/1FAIpQLSeKa-xGlLjvwFDjyv5aW4WeM_nuP9u6oBiZkg4ZqwY8AMKK7Q/viewform?usp=preview]! [https://docs.google.com/forms/d/e/1FAIpQLSeKa-xGlLjvwFDjyv5aW4WeM_nuP9u6oBiZkg4ZqwY8AMKK7Q/viewform?usp=preview]
Heather225 profile picture
7 Cups Screenshot Policy
by Heather225
Last post
 February 24th, 2025
...See more Hi, everyone. I'd like to clarify our policy on screenshots. We request screenshot submissions to authenticate reports and help the processing team take action.  We do not accept, and our platform prohibits, screenshots originating from third-party sites. All screenshots are to be directly emailed through the respective channel. If you need to share a screenshot with someone on the Admin Team specifically, you will be asked to email it and provided the email to do so. This applies to all documentation/reporting needs across the site. Please do not share third party links with 7 Cups screenshots as this ensures privacy, security, and proper handling of all shared information. If you are found to be sharing screenshots taken from the platform, you may receive consequences per our Behavior Points System (read up on it here) [https://www.7cups.com/community-guidelines/7-Cups-Behavioral-Points-System-70ccca9adfef4babba74119da05a91d4]. When in doubt, please consult someone on the Community Management Team or email community@7cups.com for help! - Helpful links: Community Guidelines [https://www.7cups.com/community-guidelines/] How to use the Help Center to file reports [https://www.7cups.com/forum/safe7cups/Part3InformationResoucesUpdatesStation_1371/HowtousetheHelpCenterforfilingreports_347687/]
LovelyKittyCat profile picture
Code 064
by LovelyKittyCat
Last post
 September 27th, 2024
...See more Hello beautiful humans! I'm in a bit of a pickle. I am trying to respond in a forum and I keep getting the error code 064. I did some research and it looks like it could be due to censored words or copy/paste. I am not sure which words could be censored, but since it was a long response I did end up doing copy/paste while I did some editing. How can I fix my post so that I don't keep getting this error?  Thank you! 
AnnaSilverberg profile picture
New Listener Coaching Team Ambassador
by AnnaSilverberg
Last post
 September 22nd, 2024
...See more Hay everyone✨! Today is a fantastic day and I have amazing news for our Quality domain!  *drumroll*  Please welcome our newest Listener Coaching Team Ambassador: 🌊 @MelodyoftheOcean 🌊 Ocean has been a part of our wonderful community since 2021, they've been involved in many teams over the years, but their current focus is on our wonderful Listener Coaching Team.  Ocean is a friendly, supportive leader who has a brilliant mind, a lot of wisdom and tons of knowledge which is filled with endless passion for quality, the Listener Coaching Team already benefits greatly from their leadership, they truly are an aspiring leader. Please join me, everyone in congratulating @MelodyoftheOcean [https://www.7cups.com/@Melodyoftheocean] as our new Listener Coaching Team Ambassador. ✨💙✨ ✨  All Listener Coaches:  @anonhelp123 @HopieRemi @KindnessMatters2020 @Sunisshiningandsoareyou @JustSophia @azuladragon34 @Blissart @kindheartedLily @daydreammemories @AnnaSilverberg @Arie3
LovelyKittyCat profile picture
Dark mode for 7cups on desktop?
by LovelyKittyCat
Last post
 September 13th, 2024
...See more I know we have dark mode on the app...but what about the desktop website? As a fellow night owl, I would very much appreciate the addition. 😛 If it is available then I'm blind and I can't find the setting lol.
charmingPotato profile picture
Start Chat feature not available anymore
by charmingPotato
Last post
 August 14th, 2024
...See more Hi team, I'm an experienced and old listener at 7cups, back from the days when it used to be called 7 Cups of Tea 😄 I remember, back in the days, we were able to start chats with the new members to make them feel welcome and also encourage them to feel comfortable is sharing their problems to feel at peace. Recently, I have noticed that we can no longer start chats with members. Can anyone tell me why did we remove that feature and what's the new way to initiate chat with a new member user? I hope to get sooner and positive responses on this post. Thank you for reading ✨️
GlenM profile picture
Review 7 Cups of Tea in the app store and earn the iListen badge!
by GlenM
Last post
 August 4th, 2024
...See more We are very happy that the app is out and very thankful to all of you who have left reviews. With international reviews counted, I believe we just passed 25, which is fantastic! When people look for help on the Web, they normally search for things like "I need someone to talk to" or "depression chat" in Google. Google then points them to 7 cups and we are able to help them. The Apple app store, unfortunately, does not have Google. It has a search box, but it is harder for people to find us there. One way we can help them find us and get help on 7 cups is through providing a steady stream of reviews in the app store. In short, helping people through the app store is considerably harder than helping people on Google.  How can we make it easier for people to find us? The more reviews we add each week, the easier it is for people to find us. Towards that end, we've created a new badge for anyone that provides a review in the Apple app store. It is called iListen. We'll be releasing one on the member side as well and also for the Android store once our app is live there.  How do you get the badge? Simply leave us a review and then post here in this thread and we'll award the badge to you. Please do not post in this thread with any questions you may have. Just PM me and I'll answer them.  Here are links to the app store: U.S.: https://itunes.apple.com/us/app/7-cups-tea-free-emotional/id921814681 UK: https://itunes.apple.com/gb/app/7-cups-tea-free-emotional/id921814681 And for people in other locations, you can find your country abbreviation here: https://www.apple.com/choose-your-country/ Thank you!
SweetmintyFlippy100 profile picture
Phone confirmation emotional dissapoitment and hurt from my side
by SweetmintyFlippy100
Last post
 July 27th, 2024
...See more his feature that was added a while ago with the confirmation number to simply talk to a listener??? what if some people don't have a phone and they are on browser??? what if they really do need help but can't talk to anybody because of that '' Confirmation phone'' to talk to someone I know this post will get removed since nobody cares and even if I speak about it it will remain the same nothing will change because why would they change it when they implemented it??? have they even undo something they did in the past? I don't think so it stays like a permanent marker and now the members who need to talk to someone are less and less than before without this confirmation thing in the past everything was so much better more people would join freely without any complications without having to stress about getting a phone number and even if they get one their mood is already pretty ruined and they just want to be free I do hope that 7 cups at least makes this phone thing optional OPTIONAL not obligatory because I am sure there is more than 10000 accounts who are made everyday and they just get stuck and inactive on that phone confirmation thing BECAUSE THEY SIMPLY DO NOT WANT TO DO THAT  and honestly this platform probably felt the loss of their users when they added that even the request station for members its not even full anymore like it was shame just shame I really hope in the future things could be diferent

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