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Heather225 profile picture
Forum Guideline Refresher: Listener Boundaries & Utilizing Member Accounts
by Heather225
Last post
 Monday
...See more Whether you are new to the community or a seasoned Listener, it’s always good to refresh ourselves on the guidelines that keep our platform safe. One topic that comes up often is Listener Boundaries (specifically Forum Guideline 7) and knowing when to use a Member account. The Golden Rule: Maintain the Listener Role When you are logged into your Listener account, your primary focus should be on giving support. If you are going through a tough time, need to vent, or are looking for emotional support for your own personal struggles, please switch over to your Member account. This ensures that anyone reaching out to a Listener is connecting with someone who is currently in the right headspace to help. ------------------------- Relating vs. Seeking Support It is totally natural to want to connect, but there is a clear line between empathizing with someone and accidentally reversing roles: * Okay (Relating): Briefly mentioning a past experience to validate a Member's feelings and show them they aren't alone. (e.g., "I hear you. When I dealt with anxiety, I felt really overwhelmed too.") * Not Okay (Seeking Support): Sharing your current struggles in a way that shifts the focus to you, which puts the Member in the uncomfortable position of having to comfort you. ------------------------- Keep Your Accounts Separate To protect everyone's boundaries, 7 Cups requires your Listener and Member identities to remain completely separate. * Please do not link your two accounts in your bio or username. * Avoid announcing, "I'm going to switch to my Member account now." Just log out and log back in! * Keeping these separate stops lines from blurring and prevents Members from feeling obligated to support a Listener they previously confided in. Listener Boundaries are enforced in Forum rule #7: "Users are expected to maintain a listener role if on a listener account. This includes not seeking emotional or personal support and following the expectations of a listener outlined in active listening. Please switch to a member account if necessary." Please note that violations of this guideline result in post removal. ------------------------- What About Listener Support? If you had a heavy chat and need to decompress about your listening experience, that is what Listener-only spaces, such as the Listener Support Room [https://www.7cups.com/chat/?c=2_2b554a18cf379d85bN8W7-fzi03rI51eauafmg], Peer Supporters [https://docs.google.com/forms/d/e/1FAIpQLSc2yFIiL6az6UEOc5LNqOOERpM7D0g8F49x0qjbIq7QwhJOBQ/viewform], and Mentors [https://www.7cups.com/listener/training/mentors/]are for! However, if you need to talk about your own real-life problems, please log into your Member account to get the dedicated support you deserve. Taking care of your own mental health is just as important as being there for others. By keeping these boundaries clear, we keep the community safe, organized, and supportive for everyone.
Hope profile picture
Follow us on social media!
by Hope
Last post
 Sunday
...See more Hi everyone, I hope you all are well. Did you know you can follow 7 Cups on your favorite social media platforms? Social media can be a mixed place, on one end we can find accounts/pages related to all of our favorite things but on the other hand, it can make us compare ourselves to others and sometimes interact with less than positive content. On our social media accounts, we share positive content focusing on inspirational quotes, the great things happening in our community, and what's up in the mental health world with a little fun in between. Our aim is to provide you with content that is good for your mental health. Following 7Cups social media accounts not only makes a positive impact on your feed, but it also helps us reach more people. More people can know about our platform and can benefit from our mission. That's quite a win, win if you ask me! To acknowledge and show our appreciation for the support you show you and us! Everyone who follows the following social media accounts will receive the ‘Super Supporter badge' Instagram - @7Cups [https://www.instagram.com/7cups/] Twitter - @7Cups [https://twitter.com/7cups] & @7CupsTeen [https://twitter.com/7CupsTeen] Facebook - 7CupsOfTea [https://www.facebook.com/7CupsOfTea/] Youtube - 7 Cups of Tea [https://www.youtube.com/channel/UCYsco2bYgzQzUsLnaO899Qg] LinkedIn - 7-cups [https://www.linkedin.com/company/7-cups] You can also follow 7 Cups Academy on LinkedIn! 7-cups-academy [https://www.linkedin.com/company/7-cups-academy/] Step 1) Hit follow! (We understand that not everyone has accounts on all social media platforms so you can follow the ones that you have accounts on) Step 2) Reply to this thread and let us know that you have followed us!
Hope profile picture
7 Cups for the searching soul book - Read and review to get a badge!
by Hope
Last post
 September 2nd
...See more Hi everyone, I hope you are doing well. Some of you may be aware that we have our very own book! It's called the 7 Cups for the searching soul. There is even a training /self-help guide based on the same book. The book focuses on helping you understand your behavior better, provide you with tips and tricks to grow as a person, and provides in-depth information about how our platforms can support you with your journey of growth. We encourage everyone to read the book and reflect on its contents. The admin team and I have read the book and we have really enjoyed the overall experience. You can download your copy of the book on Amazon for free here [https://www.amazon.com/7-Cups-Searching-Soul-7Cups-ebook/dp/B01BFWMCXY] * Please note that the book is available in the following Amazon marketplaces: United States, United Kingdom, Canada, India, Mexico, Brazil, Germany, Japan, Spain, France, Italy, Australia, and the Netherlands. Don't see your country listed? We've got you covered! Please find PDF and MOBI versions here [https://www.smashwords.com/books/view/611898]. To get the Soul Searcher badge please follow the following steps: Download the e-book from Amazon (if your country provides it) or use the second link and read it. Leave us a review on Amazon [https://www.amazon.com/7-Cups-Searching-Soul-7Cups-ebook/dp/B01BFWMCXY] or Good reads [https://www.goodreads.com/book/show/28930126-7-cups-for-the-searching-soul?from_search=true&from_srp=true&qid=465CcxbNjk&rank=1]. Respond to this thread, let us know you did step 1 & 2 and tell us what were your favourite bits! We will appreciate your support in downloading and reviewing the book as more downloads/reviews help us reach and support more people.
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #20 (ATL)
by Heather225
Last post
 March 16th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- An Adult-Teen Listener (ATL) is a specially trained volunteer who provides support to teen members. By becoming an ATL, adults gain access to the teen side of the community, where they can conduct one-on-one listening sessions and participate in teen member group chats to help youth feel heard. In addition to helping members, ATLs also support teen listeners by sharing their experiences and resources. Because adults have already navigated the confusing and challenging teenage years themselves, they are uniquely positioned to offer valuable guidance, comfort, and stability to youth who might not know who else to reach out to. Read more about the ATL role and how to apply here. [https://www.7cups.com/forum/agingup/AdultTeenListenerProgram_2487/BecomeAnAdultTeenListenerATLSupportTheTeenCommunity_292412/] ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #18 (Forum Guidelines)
by Heather225
Last post
 March 11th
...See more 'Did You Know?' ------------------------- To keep our forums a safe, supportive, and welcoming space for everyone to share and connect, we have a dedicated set of guidelines for forum engagement. Read up on them here. [https://www.7cups.com/community-guidelines/Forum-Guidelines-3c989621981b4b6db6c722d76274b058] If you ever have a question about the forums, we’ve got you covered! You can reach out directly to forum@7cups.com if you need to: * Ask forum-related questions * Request to have your threads edited, moved, or deleted * Inquire about an edit made to a thread or a deleted post If you wish to report an inappropriate user or concerning activity in the forums, please submit a ticket to the helpdesk [https://help.7cups.com/hc/en-us/requests/new/]. ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #19 (Welcome Committees)
by Heather225
Last post
 March 11th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- We have not one but two Welcome Committees! These teams are dedicated to connecting 1:1 with new users, both members and listeners, to provide them with resources and support their first steps into our community. And if you are a Verified Listener, [https://www.7cups.com/forum/listenerjourney/ListenerVerificationProject_1839/GetVerifiedFastEasy_348504/] you can join them! * Welcoming members: https://www.7cups.com/forum/welcome/TheWelcomeCommitteeTeam_2670/CallingAllVerifiedListenersHelpWantedonthe7CupsWelcomeCommittee_332406/ [https://www.7cups.com/forum/welcome/TheWelcomeCommitteeTeam_2670/CallingAllVerifiedListenersHelpWantedonthe7CupsWelcomeCommittee_332406/] Contact: @Amy * Welcoming listeners: https://www.7cups.com/forum/welcome/TheWelcomeCommitteeTeam_2670/WelcomeCommitteeListeners_374511/ Contact: @LeoLuje ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #16 (Switch Accounts)
by Heather225
Last post
 February 25th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- You can toggle between your listener and member account while on the site. In order to do this, you must have the same password and email set for both accounts. ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #17 (People Helped & Chats)
by Heather225
Last post
 February 25th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- This is a listener profile: I'm often asked what People Helped and Chats mean. 1 Chat = 30 messages exchanged back and forth between the listener and a member. People Helped is the unique individual with whom you have reached that 30-message milestone at least once. So the "People Helped" metric on a listener's profile represents the number of single individuals the listener has had a chat with! ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- I need more facts to share! If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview]!
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #15 (Reporting)
by Heather225
Last post
 February 9th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- To ensure our community remains a safe and supportive space for everyone, it’s important to know how to reach us. The 7 Cups Helpdesk [https://help.7cups.com/hc/en-us]is our primary channel for reporting issues, as it allows our team to track, investigate, and resolve your concerns as efficiently as possible. Whether you've encountered a technical glitch or a behavioral concern, here is a quick breakdown of how to find those reporting tools based on the platform's current layout: 1. Through the Helpdesk (Global Reporting) If you have a technical bug or a general site issue, use the Helpdesk. Where to look: Click your Profile Picture (top right of the screen). The Action: Look for "Report an issue" in the dropdown menu. This creates a formal ticket for the 7 Cups support team. 2. Within a Chat (User/Behavior Reporting) If you need to report a specific interaction or a member who is breaking community guidelines: 1:1 Chats: Look at the top right of your chat window for the three dots (...). Click there to find the report option. Group Rooms: Similar to 1:1s, the "..." menu in the top right allows you to report the room or specific behavior. To protect your comfort, in PMs, you can block. In the group rooms, you can mute users. ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #14 (Group Chat Appreciation!)
by Heather225
Last post
 February 5th
...See more 'Did You Know?' ------------------------- The Member Group Support Chats Review Form [https://docs.google.com/forms/d/e/1FAIpQLScmfpQqScgcFxOSHveQfbP52m-XNu-DBC6oK7ieTHrGQ4hJ3w/viewform] allows users to provide feedback or suggestions for group chats and nominate any participant, including Members, Listeners, Leaders or Moderators, to receive official appreciation for making the groups a positive environment!  If someone in the Member Group Chats [https://www.7cups.com/connect/groupChatrooms.php] (such as Sharing Circle, Support Room 24/7, etc.) helped, comforted, or supported you, please take a moment to appreciate their efforts! You can access the form from within the rooms themselves by clicking the Group chat rules = #15. ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #13 (Tulip Awards)
by Heather225
Last post
 February 4th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- (Submitted by @AnnaSilverberg) We have Tulip Awards 🌷 This is an award given to listeners who have consistently supported their members.  It's a unique award that was created in H's honor, which I find absolutely magical and very fitting. Here's the link to the Project Tulip, as well as its origins:  https://www.7cups.com/forum/gratitude/AppreciationProgram_2310/HonoringHeatherCommunityDirector_224868/ https://www.7cups.com/forum/gratitude/AppreciationProgram_2310/ProjectTulip_224864/ ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series 🍵
by Heather225
Last post
 January 31st
...See more Whether your journey here started 7 minutes ago or 7 years ago, you are part of a massive, living, breathing world. Since 2013, 7 Cups has evolved into a global movement of compassion and is now home to thousands of listeners and millions of members. But how much do you really know about the extraordinary collective we call 7 Cups? Welcome to "Did You Know? 7 Cups" [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/], an ongoing series where we share facts and behind-the-scenes details that make 7 Cups what it is today. Since our community is constantly evolving, these posts won't be in any particular order. Instead, they are bite-sized pieces of information to help us all feel more connected to the impact we’re making. I have dug through the archives, the guidelines, and the old legends to compile a list of facts about our community. From safety policies you need to know to fun trivia about our badges and bots, this series covers it all. For example, did you know that since August 2013, 1,818,598,937 messages have been sent and 72,298,116 people have been reached by 563,378 listeners across 189 countries in 140 languages? Now you do! Be sure to subscribe to this forum to stay up-to-date on the latest [https://www.7cups.com/forum/siteupdates/] and if you did or did not know a fact, let me know in the replies! I hope you enjoy this initiative! ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #12 (Verified Listener)
by Heather225
Last post
 January 31st
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- If you’ve been browsing 7 Cups, you’ve likely noticed that some listeners have a purple checkmark next to their name. While every listener completes a basic training course, the Verified Listener (VL) badge is the community's way of highlighting those who have gone the extra mile to prove their skills. For members, a Verified Listener offers a higher level of confidence that you will be met with deep empathy, reflection, and validation from a listener vetted by leadership who has undergone hands-on training to ensure they provide quality care. For listeners, the badge is a gateway to leadership. Becoming verified is the baseline for applying to roles like Mentor, Peer Supporter, or Chatroom Moderator. It shows you are dedicated to your own growth. This process allows you to sharpen your communication skills, receive expert coaching, and distinguish yourself as a beacon of trust within the community. Visit this post to apply to become verified! [https://www.7cups.com/forum/listenerjourney/ListenerVerificationProject_1839/GetVerifiedFastEasy_348504/] Bonus fact: This vetting team is known as the Listener Verifier Team, and we'd always love help! Application here. [https://docs.google.com/forms/d/e/1FAIpQLSeKgOE-QL0AzPpeQlocbHliqkKmjJIAPSg6qHhLTilIRKMg3A/viewform] Contact: @KirtsenHR ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].   
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #5 ("Are you a bot?")
by Heather225
Last post
 January 29th
...See more 'Did You Know?' ------------------------- 7 Cups is powered by humans. The only AI presence is Noni [https://www.7cups.com/about/whoisnoni.php]. Noni is the official AI chatbot for 7 Cups. Designed as a supportive companion rather than a replacement for human connection, Noni serves as a "first point of contact" for many users on the site. The name "Noni" holds a triple meaning: it stands for grandmother, best friend, and healing plant. ------------------------- Did you know this? Let us know in the replies below if you learned something new! ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #2 (M/L pfps)
by Heather225
Last post
 January 28th
...See more For the beginning of our 'Did You Know?' 7 Cups  [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/]series, we'll be starting with some basics! You can identify roles at a glance just by looking at profile picture shapes: ■ Squares are Members ● Circles are Listeners Whether you're in a chat room or the forums, this is the fastest visual way to know who you’re connecting with! Did you know this? Let us know in the replies if you learned something new! ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].

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