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Heather225 profile picture
Important Update: Forum Email Transition & Contact Inquiries
by Heather225
Last post
 2 days ago
...See more Hi, everyone! To improve our workflow and ensure we answer your requests as quickly and efficiently as possible, we've retired the forum@7cups.com email address. Moving forward, we are directing correspondence regarding forum actions and reports to the community@7cups.com inbox (also known as the Helpdesk). [https://help.7cups.com/hc/en-us/requests/new] You can reach out to community@7cups.com for: * Forum actions, reports, and questions regarding moderation or edits * Requests to edit, move, or delete threads For questions about forum roles and leadership, please contact our Forum Ambassador: @tommy [http://7cups.com/@tommy]
Hope profile picture
7 Cups for the searching soul book - Read and review to get a badge!
by Hope
Last post
 October 23rd
...See more Hi everyone, I hope you are doing well. Some of you may be aware that we have our very own book! It's called the 7 Cups for the searching soul. There is even a training /self-help guide based on the same book. The book focuses on helping you understand your behavior better, provide you with tips and tricks to grow as a person, and provides in-depth information about how our platforms can support you with your journey of growth. We encourage everyone to read the book and reflect on its contents. The admin team and I have read the book and we have really enjoyed the overall experience. You can download your copy of the book on Amazon for free here [https://www.amazon.com/7-Cups-Searching-Soul-7Cups-ebook/dp/B01BFWMCXY] * Please note that the book is available in the following Amazon marketplaces: United States, United Kingdom, Canada, India, Mexico, Brazil, Germany, Japan, Spain, France, Italy, Australia, and the Netherlands. Don't see your country listed? We've got you covered! Please find PDF and MOBI versions here [https://www.smashwords.com/books/view/611898]. To get the Soul Searcher badge please follow the following steps: Download the e-book from Amazon (if your country provides it) or use the second link and read it. Leave us a review on Amazon [https://www.amazon.com/7-Cups-Searching-Soul-7Cups-ebook/dp/B01BFWMCXY] or Good reads [https://www.goodreads.com/book/show/28930126-7-cups-for-the-searching-soul?from_search=true&from_srp=true&qid=465CcxbNjk&rank=1]. Respond to this thread, let us know you did step 1 & 2 and tell us what were your favourite bits! We will appreciate your support in downloading and reviewing the book as more downloads/reviews help us reach and support more people.
Heather225 profile picture
Updated Community Roster & Support Resources (2026)
by Heather225
Last post
 October 18th
...See more Hello, Cupsers! Whether you have a question, need to report an issue, or just aren't sure where to turn, here is a quick guide to our key team contacts, support channels, and resources: Community Admin Team Me: Head of Community (see limited hours post) [https://www.7cups.com/forum/siteupdates/HsHangout_1970/Anupdateonmyscheduleandgettingthesupportyouneed_382330/] @SoulfullyAButterfly - Head of Content/Product Team Member: Queries and Platform Support for all site projects/features @Hope: Dean of the Academy [https://www.7cups.com/academy/] @Bookworm4: ATL Program & Teen Safety The Ambassador Team The Ambassadors are volunteer leaders who represent our highest level of commitment to the 7 Cups mission. Each one oversees a crucial function on 7 Cups. The two Ambassadors below have made themselves available for general questions if an Admin is not around: @AnnaSilverberg - Quality Ambassador (QM and Listener Coaching Team)  @Rebekah - Safety Ambassador (Safety Awareness Team)  You can view the rest of our Ambassador Team roster here: Ambassador Team Availability Updates [https://www.7cups.com/forum/siteupdates/General_2444/AmbassadorTeamAvailabilityUpdates2026_381757/].  The Help Desk The Help Center [https://help.7cups.com/hc/en-us] is our central intake for all site reports and inquiries. Please use the Help Desk [https://help.7cups.com/hc/en-us/requests/new] for: * Investigation requests, behavioral reports, safety concerns * Feedback/suggestions (community, site, etc.) * Any questions! Account Reviews Form If your account has been unexpectedly deactivated, submit your name to the Account Reviews form [https://docs.google.com/forms/d/e/1FAIpQLScqva6u9GVllcKFBro2ZOg2tugEknrU8cMoi__JJClisFZzJw/viewform]. I hope this information empowers you to navigate the community with confidence. Thank you for being such an important part of our Cups family and looking out for one another! ------------------------- If you're getting value out of 7 Cups, please consider donating to keep our community going. Back us here. [https://www.7cups.com/back-us/] 💙
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #20 (ATL)
by Heather225
Last post
 March 16th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- An Adult-Teen Listener (ATL) is a specially trained volunteer who provides support to teen members. By becoming an ATL, adults gain access to the teen side of the community, where they can conduct one-on-one listening sessions and participate in teen member group chats to help youth feel heard. In addition to helping members, ATLs also support teen listeners by sharing their experiences and resources. Because adults have already navigated the confusing and challenging teenage years themselves, they are uniquely positioned to offer valuable guidance, comfort, and stability to youth who might not know who else to reach out to. Read more about the ATL role and how to apply here. [https://www.7cups.com/forum/agingup/AdultTeenListenerProgram_2487/BecomeAnAdultTeenListenerATLSupportTheTeenCommunity_292412/] ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #18 (Forum Guidelines)
by Heather225
Last post
 March 11th
...See more 'Did You Know?' ------------------------- To keep our forums a safe, supportive, and welcoming space for everyone to share and connect, we have a dedicated set of guidelines for forum engagement. Read up on them here. [https://www.7cups.com/community-guidelines/Forum-Guidelines-3c989621981b4b6db6c722d76274b058] If you ever have a question about the forums, we’ve got you covered! You can reach out directly to forum@7cups.com if you need to: * Ask forum-related questions * Request to have your threads edited, moved, or deleted * Inquire about an edit made to a thread or a deleted post If you wish to report an inappropriate user or concerning activity in the forums, please submit a ticket to the helpdesk [https://help.7cups.com/hc/en-us/requests/new/]. ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #19 (Welcome Committees)
by Heather225
Last post
 March 11th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- We have not one but two Welcome Committees! These teams are dedicated to connecting 1:1 with new users, both members and listeners, to provide them with resources and support their first steps into our community. And if you are a Verified Listener, [https://www.7cups.com/forum/listenerjourney/ListenerVerificationProject_1839/GetVerifiedFastEasy_348504/] you can join them! * Welcoming members: https://www.7cups.com/forum/welcome/TheWelcomeCommitteeTeam_2670/CallingAllVerifiedListenersHelpWantedonthe7CupsWelcomeCommittee_332406/ [https://www.7cups.com/forum/welcome/TheWelcomeCommitteeTeam_2670/CallingAllVerifiedListenersHelpWantedonthe7CupsWelcomeCommittee_332406/] Contact: @Amy * Welcoming listeners: https://www.7cups.com/forum/welcome/TheWelcomeCommitteeTeam_2670/WelcomeCommitteeListeners_374511/ Contact: @LeoLuje ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #16 (Switch Accounts)
by Heather225
Last post
 February 25th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- You can toggle between your listener and member account while on the site. In order to do this, you must have the same password and email set for both accounts. ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #17 (People Helped & Chats)
by Heather225
Last post
 February 25th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- This is a listener profile: I'm often asked what People Helped and Chats mean. 1 Chat = 30 messages exchanged back and forth between the listener and a member. People Helped is the unique individual with whom you have reached that 30-message milestone at least once. So the "People Helped" metric on a listener's profile represents the number of single individuals the listener has had a chat with! ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- I need more facts to share! If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview]!
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #15 (Reporting)
by Heather225
Last post
 February 9th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- To ensure our community remains a safe and supportive space for everyone, it’s important to know how to reach us. The 7 Cups Helpdesk [https://help.7cups.com/hc/en-us]is our primary channel for reporting issues, as it allows our team to track, investigate, and resolve your concerns as efficiently as possible. Whether you've encountered a technical glitch or a behavioral concern, here is a quick breakdown of how to find those reporting tools based on the platform's current layout: 1. Through the Helpdesk (Global Reporting) If you have a technical bug or a general site issue, use the Helpdesk. Where to look: Click your Profile Picture (top right of the screen). The Action: Look for "Report an issue" in the dropdown menu. This creates a formal ticket for the 7 Cups support team. 2. Within a Chat (User/Behavior Reporting) If you need to report a specific interaction or a member who is breaking community guidelines: 1:1 Chats: Look at the top right of your chat window for the three dots (...). Click there to find the report option. Group Rooms: Similar to 1:1s, the "..." menu in the top right allows you to report the room or specific behavior. To protect your comfort, in PMs, you can block. In the group rooms, you can mute users. ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #14 (Group Chat Appreciation!)
by Heather225
Last post
 February 5th
...See more 'Did You Know?' ------------------------- The Member Group Support Chats Review Form [https://docs.google.com/forms/d/e/1FAIpQLScmfpQqScgcFxOSHveQfbP52m-XNu-DBC6oK7ieTHrGQ4hJ3w/viewform] allows users to provide feedback or suggestions for group chats and nominate any participant, including Members, Listeners, Leaders or Moderators, to receive official appreciation for making the groups a positive environment!  If someone in the Member Group Chats [https://www.7cups.com/connect/groupChatrooms.php] (such as Sharing Circle, Support Room 24/7, etc.) helped, comforted, or supported you, please take a moment to appreciate their efforts! You can access the form from within the rooms themselves by clicking the Group chat rules = #15. ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #13 (Tulip Awards)
by Heather225
Last post
 February 4th
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- (Submitted by @AnnaSilverberg) We have Tulip Awards 🌷 This is an award given to listeners who have consistently supported their members.  It's a unique award that was created in H's honor, which I find absolutely magical and very fitting. Here's the link to the Project Tulip, as well as its origins:  https://www.7cups.com/forum/gratitude/AppreciationProgram_2310/HonoringHeatherCommunityDirector_224868/ https://www.7cups.com/forum/gratitude/AppreciationProgram_2310/ProjectTulip_224864/ ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series 🍵
by Heather225
Last post
 January 31st
...See more Whether your journey here started 7 minutes ago or 7 years ago, you are part of a massive, living, breathing world. Since 2013, 7 Cups has evolved into a global movement of compassion and is now home to thousands of listeners and millions of members. But how much do you really know about the extraordinary collective we call 7 Cups? Welcome to "Did You Know? 7 Cups" [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/], an ongoing series where we share facts and behind-the-scenes details that make 7 Cups what it is today. Since our community is constantly evolving, these posts won't be in any particular order. Instead, they are bite-sized pieces of information to help us all feel more connected to the impact we’re making. I have dug through the archives, the guidelines, and the old legends to compile a list of facts about our community. From safety policies you need to know to fun trivia about our badges and bots, this series covers it all. For example, did you know that since August 2013, 1,818,598,937 messages have been sent and 72,298,116 people have been reached by 563,378 listeners across 189 countries in 140 languages? Now you do! Be sure to subscribe to this forum to stay up-to-date on the latest [https://www.7cups.com/forum/siteupdates/] and if you did or did not know a fact, let me know in the replies! I hope you enjoy this initiative! ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #12 (Verified Listener)
by Heather225
Last post
 January 31st
...See more 'Did You Know?' [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/] ------------------------- If you’ve been browsing 7 Cups, you’ve likely noticed that some listeners have a purple checkmark next to their name. While every listener completes a basic training course, the Verified Listener (VL) badge is the community's way of highlighting those who have gone the extra mile to prove their skills. For members, a Verified Listener offers a higher level of confidence that you will be met with deep empathy, reflection, and validation from a listener vetted by leadership who has undergone hands-on training to ensure they provide quality care. For listeners, the badge is a gateway to leadership. Becoming verified is the baseline for applying to roles like Mentor, Peer Supporter, or Chatroom Moderator. It shows you are dedicated to your own growth. This process allows you to sharpen your communication skills, receive expert coaching, and distinguish yourself as a beacon of trust within the community. Visit this post to apply to become verified! [https://www.7cups.com/forum/listenerjourney/ListenerVerificationProject_1839/GetVerifiedFastEasy_348504/] Bonus fact: This vetting team is known as the Listener Verifier Team, and we'd always love help! Application here. [https://docs.google.com/forms/d/e/1FAIpQLSeKgOE-QL0AzPpeQlocbHliqkKmjJIAPSg6qHhLTilIRKMg3A/viewform] Contact: @KirtsenHR ------------------------- Did you know this? Let us know in the replies if you learned something new! (Missed any facts? Check the masterpost [https://www.7cups.com/forum/siteupdates/General_2444/DidYouKnow7CupsFactsMasterpost_373130/]!) ------------------------- If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].   
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #5 ("Are you a bot?")
by Heather225
Last post
 January 29th
...See more 'Did You Know?' ------------------------- 7 Cups is powered by humans. The only AI presence is Noni [https://www.7cups.com/about/whoisnoni.php]. Noni is the official AI chatbot for 7 Cups. Designed as a supportive companion rather than a replacement for human connection, Noni serves as a "first point of contact" for many users on the site. The name "Noni" holds a triple meaning: it stands for grandmother, best friend, and healing plant. ------------------------- Did you know this? Let us know in the replies below if you learned something new! ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].
Heather225 profile picture
Did You Know? A 7 Cups Facts Series: #2 (M/L pfps)
by Heather225
Last post
 January 28th
...See more For the beginning of our 'Did You Know?' 7 Cups  [https://www.7cups.com/forum/siteupdates/DidYouKnow7CupsFacts_2709/DidYouKnowA7CupsFactsSeries_372553/]series, we'll be starting with some basics! You can identify roles at a glance just by looking at profile picture shapes: ■ Squares are Members ● Circles are Listeners Whether you're in a chat room or the forums, this is the fastest visual way to know who you’re connecting with! Did you know this? Let us know in the replies if you learned something new! ------------------------- Have a fact you want to share? If you would like to submit a fact to be featured in a future post, fill in this form (linked here) [https://docs.google.com/forms/u/0/d/1RCp4ZxIArOZZ0UiBa3Q_251FFIuiQ5d0pFyPWlEVVY0/preview].

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Heather225 profile picture
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